Prostay vs. Semper:
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Is Prostay or Semper Better for Hotels?

Prostay and Semper both serve as property management systems (PMS) aimed at hotels and resorts, yet they diverge significantly in their scope and target properties. Prostay is specialized for resorts and boutique hotels, emphasizing intuitive operations, multi-property support, and offline functionality. Semper caters more broadly to hotels with multiple revenue centers, including luxury hotels, bed and breakfasts, and resorts, focusing on integrated guest journey management and extensive feature breadth.

Both products solve the core challenge of centralizing hotel operations—reservations, billing, housekeeping—while reducing manual work and improving data accuracy. Prostay achieves this through streamlined workflows and automation tailored to resort operations, whereas Semper connects diverse hotel revenue streams like restaurants and events into one cloud platform. The choice hinges on property type and operational complexity.

Prostay vs Semper: Which Should Your Hotel Choose?

If you run a resort or boutique hotel seeking a PMS with offline capability, multi-property support, and automation for space optimization and room assignments, Prostay fits best. This conclusion rests on Prostay’s 80% user base in resorts and a perfect 5/5 rating from 9 reviews across boutique and resort segments, despite limited review volume overall. The offline mode and native apps on multiple platforms support properties with unreliable internet or multiple locations.

If you manage a hotel with multiple revenue centers—such as restaurants, bars, events—or operate in markets with diverse hotel categories, Semper’s broader feature set and 57 reviews justify choosing it. Semper’s 4.7/5 overall rating across segments like luxury hotels (33 reviews), bed & breakfasts (21 reviews), and resorts (20 reviews) reflects its versatility. Its 63 unique features supporting guest communication, group functionality, and extensive integrations suit complex operations. However, review volume for segments like extended stay is limited (3 reviews), so conclusions there are less firm.

Is Prostay or Semper Easier to Use?

Prostay holds a slight edge in ease of use with a 4.8/5 rating from 5 reviews, reflecting praise for intuitive interfaces, fast staff training, and well-thought operational flows. Semper’s ease of use rating is 4.5/5 across 57 reviews, with users highlighting straightforward navigation and accessible features but occasionally citing an outdated visual design and some system lag. Onboarding scores are close—4.8/5 for Prostay and 4.5/5 for Semper—with both products receiving positive feedback on training and support during implementation.

Users of Prostay emphasize faster staff training and simplified workflows that reduce learning curves, especially beneficial for small to medium resorts. Semper users appreciate the cloud-based system’s accessibility for new employees but note that performance issues can impede ease of use during peak times.

Edge: Even.

Which Has Better Features: Prostay or Semper?

Semper offers 63 unique features that Prostay does not, including automated night audit, SMS guest messaging, tablet/kiosk check-in, digital registration, integrated payment terminals, multi-currency support, guest apps, housekeeping mobile apps, employee messaging, booking engine, channel manager, and revenue management modules. These features support complex hotel operations with multiple revenue streams and guest engagement touchpoints, enabling front desk, housekeeping, and management teams to operate within a unified system.

Prostay’s 6 unique features include multi-lingual support, automated space optimization, automated assignments, integrated CRS, rules-based room assignments, and a spa & wellness module. These features streamline room allocation and guest flow, critical for resorts managing variable inventory and wellness services, reducing manual oversight and improving operational efficiency.

Semper’s extensive features enable versatile workflows, from front desk check-in to stock control and guest communication. Prostay’s automation in room assignments and offline mode serve niche operational needs well but lack the guest communication and integrated payment options Semper provides.

Edge: Semper.

Which Has Better Customer Support: Prostay or Semper?

Both products score highly on customer support and onboarding, with Prostay rated 5/5 (5 reviews) and Semper at 4.9/5 (57 reviews). Reviewers praise Prostay’s professional and responsive team that assisted with data migration and setup, contributing to faster staff training. Semper users frequently mention the support team’s knowledge and promptness, highlighting individuals like Bea and Zizipho who provide dedicated assistance and follow-up, enhancing issue resolution.

Negative feedback is minimal for both; however, Semper’s larger user base provides a broader evidence base for consistent support quality. Prostay’s limited review count tempers how strongly to weigh its perfect score, but existing reviews suggest highly attentive service.

Edge: Even.

Which Has More Integrations: Prostay or Semper?

Semper offers 11 verified integrations compared to Prostay’s 2. Both integrate with STAAH. Semper uniquely connects to Sage, NightsBridge, GuestRevu, SiteMinder, Revinate, Cloudbeds, Cendyn, Vingcard, RoomPriceGenie, and Profitroom. Prostay has Stripe as a unique integration.

Semper’s broader integration ecosystem supports hotels requiring connectivity with multiple OTAs, revenue management, guest feedback, and access control systems, enhancing operational efficiency for multi-channel distribution and guest engagement. Prostay’s limited integrations suggest a more contained system but with fewer third-party dependencies.

Edge: Semper.

Which Do Hoteliers Rate Higher: Prostay or Semper?

Both products hold excellent overall ratings with Prostay at 5/5 from 5 reviews and Semper at 4.7/5 from 57 reviews. Prostay’s ratings are uniformly perfect across boutique hotels (5/5, 3 reviews), resorts (5/5, 4 reviews), and limited service hotels (5/5, 2 reviews), although the sample size is small and reviews are older.

Semper’s larger sample size includes 21 reviews from boutique hotels (4.7/5), 20 from resorts (4.6/5), and 33 from luxury hotels (4.7/5), indicating consistent satisfaction across diverse property types. The last six months show no new reviews for either, so current ratings may not fully reflect recent product changes, but the historical averages suggest stable performance.

Edge: Even.

How Much Do Prostay and Semper Cost?

Both Prostay and Semper start at a base price of $600. Neither offers freemium plans, monthly flat fees, nor monthly per room pricing. Both have no implementation fees and do not provide trials. The parity in pricing models allows buyers to focus on features and fit rather than cost structure differences.

What Type of Hotel Should Use Prostay?

• Hotels that operate primarily as resorts or boutique properties, supported by 80% and 20% user base segments respectively.
• Teams needing offline functionality to maintain operations during internet outages.
• Properties requiring multi-property management with native apps for Windows, macOS, Android, and iPads.
• Operations prioritizing automated space optimization, rules-based room assignments, and spa & wellness management.
• Properties seeking a streamlined PMS with integrated CRS and built-in guest and agent messaging.

Not ideal if:

• The hotel needs extensive guest communication tools like SMS messaging or guest apps, which are absent.
• The operation depends on numerous third-party integrations for OTAs, revenue management, or POS systems beyond Stripe.
• The property offers multiple revenue centers such as restaurants and events requiring integrated management.

What Type of Hotel Should Use Semper?

• Hotels with multiple revenue centers including restaurants, bars, conferences, and events needing an all-in-one cloud platform.
• Properties requiring extensive guest communication options including SMS, digital registration, and guest apps.
• Operations needing robust group functionality and online check-in/out capabilities.
• Teams that benefit from comprehensive reporting, stock control, and integrated payment terminals.
• Hotels that rely on multiple third-party integrations for channel management, revenue management, and guest feedback.

Not ideal if:

• The property operates in remote locations with unreliable internet, as Semper lacks offline mode.
• The hotel prioritizes multi-property offline management or native desktop apps.
• The operation requires spa and wellness management modules included in Prostay only.

Prostay vs Semper: The Bottom Line for Hotels

Prostay and Semper approach property management with distinct emphases. Prostay excels as a modern, all-in-one PMS for resorts and boutique hotels that need offline capability, automation in room assignments, and spa management. Semper serves broader hospitality businesses with multiple revenue streams, offering extensive guest communication, group management, and a large integration ecosystem.

Choose Prostay if your property values native app support across platforms, offline operation, and streamlined automation for resorts, supported by perfect ratings in these segments and 6 unique features tailored to these needs. Choose Semper if your hotel requires comprehensive cloud-based management of multiple revenue centers, advanced guest engagement tools, and connectivity to 11 verified hospitality partners, as reflected by its broader feature set and strong reviews from diverse hotel categories.

The decision hinges on operational complexity, property type, and the importance of offline capabilities versus integration breadth and feature diversity.