RateTiger CRS (by eRevMax) vs. SynXis Central Reservation System:
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The Decision

Choosing between RateTiger CRS by eRevMax and SynXis Central Reservation System by Aven Hospitality hinges on your hotel’s specific needs and priorities. Both platforms aim to streamline distribution, manage reservations, and connect to multiple channels, but their approaches and strengths differ markedly. RateTiger, with its long-standing reputation and extensive reviews, offers a mature, highly integrated solution. SynXis, boasting a higher recent review count and broader regional presence, emphasizes user-friendliness and connectivity.

How do these differences align with your hotel’s operational goals and growth plans? Let’s explore each product’s strengths and weaknesses.

Is RateTiger CRS or SynXis Better for Hotels?

RateTiger CRS and SynXis both serve to simplify online distribution and reservation management, but they do so with contrasting emphasis. RateTiger excels in channel management, offering advanced connectivity features like metasearch, and has an established track record—though it has a very limited review count with only 7 reviews, none in the past six months. Its core strengths lie in widening distribution at lower costs, eliminating extraneous management tasks, and offering a customizable booking engine, making it suitable for hotels prioritizing distribution reach and automation.

In contrast, SynXis boasts almost 50 recent reviews, with a high overall rating of 4.2/5, reflecting recent user satisfaction. Its focus on ease of use, stability, and connectivity makes it ideal for hotels managing multiple properties or seeking a straightforward, reliable platform. The key divergence: RateTiger’s strength is in deep, flexible distribution, especially metasearch, while SynXis is more about simplified reservation and rate management with robust OTA integrations.

Given these differences, do you prioritize advanced distribution channels and customization, or are you looking for a straightforward, user-friendly reservation system? This choice will influence which platform best fits your operational needs.

RateTiger CRS vs SynXis: Which Should Your Hotel Choose?

If your hotel needs to maximize distribution reach, reduce management complexity, and leverage a highly customizable channel management system, RateTiger CRS is the recommended choice. Its ability to connect to 70 verified partners, including unique integrations like Kwentra and HQ Revenue, and its metasearch connectivity, make it ideal for hotels looking to expand their online visibility and control rates across channels.

If your hotel is more focused on ease of use, stability, and seamless connectivity with numerous OTAs, SynXis fits better. Its nearly 80 verified integrations—including Triptease, WebRezPro, and Inntopia—support efficient multi-property management. Its higher rating, recent review volume, and strong user feedback on the booking engine’s performance suggest it’s suited for hotels prioritizing straightforward reservation management with reliable support.

In summary, choose RateTiger if distribution breadth and customization are your priorities; pick SynXis if stability, ease of use, and robust connectivity appeal more to your team.

Is RateTiger or SynXis Easier to Use?

RateTiger’s UI scores a 4.14/5, with reviews highlighting its ease of navigation and straightforward setup. Users appreciate that the platform simplifies distribution by centralizing management tasks, though some mention that updating availability and rates on extranets can be cumbersome. Its onboarding process, rated 4.14/5, reflects a solid experience, with praise for responsive training and guidance, but some users desire more in-person support.

SynXis outperforms in user-friendliness, earning a 4.38/5, with many users describing it as intuitive and easy to operate. Its recent reviews emphasize its clear interface, simplified multi-property management, and reliable performance. Support ratings are slightly lower, at 4.07/5, with some noting delays in assistance, but overall, it’s perceived as more accessible by users.

Edge: SynXis.

Which Has Better Features: RateTiger CRS or SynXis?

RateTiger features 12 core functionalities, including central hotel management, GDS access, and a customizable booking engine. Notably, it offers metasearch connectivity, a feature only in RateTiger, enabling direct traffic redirection from channels like TripAdvisor and Trivago. Its ability to build distinct rate strategies and push content directly to OTAs adds to its flexibility.

SynXis provides a broader feature set—16 features in total—covering availability management, booking rules, support for weekly and monthly rates, and TMC management, which are not in RateTiger. It also excels in multi-property and rate management with advanced reporting and integration capabilities. While SynXis may lack some of RateTiger’s specialized metasearch features, it offers a more comprehensive reservation and rate management package.

Edge: RateTiger, for its unique metasearch connectivity; SynXis for overall feature breadth.

Which Has Better Customer Support: RateTiger or SynXis?

RateTiger’s support scores a high 4.71/5, with reviews emphasizing prompt responses, thorough training, and proactive problem-solving. Clients appreciate the dedicated account managers and quick resolution times, making support a key strength.

SynXis support, rated at 4.07/5, receives mixed reviews—some praise its responsiveness, while others report delays and difficulty in resolving issues quickly. Given the higher recent support ratings, RateTiger clearly has an edge in customer service quality.

Edge: RateTiger.

Which Has More Integrations: RateTiger or SynXis?

RateTiger boasts 70 verified partners, with shared integrations like Visual Matrix PMS and Bookassist. Its unique integrations include Kwentra, HQ Revenue, and GuestCentric, expanding distribution options for hotels seeking niche or regional channels.

SynXis has a slight edge with 80 verified partners, including shared ones and unique integrations like Koddi, Inntopia, and Triptease. Its extensive network supports a wide range of PMS, RMS, and CRS integrations, making it suitable for complex, multi-system hotel setups.

Edge: SynXis.

Which Do Hoteliers Rate Higher: RateTiger or SynXis?

With only 7 reviews, RateTiger’s star rating isn’t meaningful, but the 94% likelihood to recommend suggests strong satisfaction among current users. Many praise its stability, channel management, and responsive support, though the limited review volume constrains the full picture.

SynXis’s 50 reviews and 4.2/5 rating reflect more recent, consistent satisfaction. Hotels across segments—independent, branded, and resort properties—rate SynXis highly, with many noting its ease of use and reliability.

Edge: SynXis.

How Much Do RateTiger and SynXis Cost?

RateTiger does not publicly list its pricing, with no trial or flat rates available. Its pricing model is likely customized based on hotel size and needs, typical for enterprise-level solutions.

SynXis charges a base price of $400 per month, with no free tier or trial info available. The absence of detailed pricing suggests it may be a straightforward subscription, but exact costs could vary based on features and property number.

What Type of Hotel Should Use RateTiger CRS?

• Hotels that need extensive distribution reach, especially through metasearch channels like Trivago and TripAdvisor.
• Properties seeking advanced rate customization and content management.
• Hotels with multiple properties wanting centralized control of rates, policies, and GDS access.
• Teams prioritizing channel management automation to reduce operational complexity.

Not ideal if:

• Your hotel prefers a simple, out-of-the-box reservation system.
• You’re looking for a low-cost or free solution.
• Your focus is on direct bookings rather than broad distribution.

What Type of Hotel Should Use SynXis?

• Hotels managing multiple properties requiring a stable, easy-to-navigate platform.
• Properties that need seamless integration with OTAs and internal systems like PMS or RMS.
• Hotels valuing a highly user-friendly interface with reliable performance.
• Teams wanting advanced reporting and analytics to optimize revenue.

Not ideal if:

• Your hotel has very niche distribution needs outside mainstream OTAs.
• You require highly customizable features beyond what SynXis offers.
• Your team prefers a lower-cost, less integrated solution.

The Bottom Line for Hotels

RateTiger CRS provides a mature, highly customizable distribution hub with unique metasearch capabilities. Its recent support ratings and extensive integrations make it suitable for hotels focused on broad reach and automation.

SynXis, with more recent reviews and a higher overall rating, offers a more accessible, stable platform that simplifies reservation management and OTA connectivity. Its extensive partner network and ease of use appeal to hotels seeking reliability and straightforward operation.

Choose RateTiger if your hotel prioritizes advanced distribution channels and customization. Opt for SynXis if you value simplicity, stability, and a user-friendly experience. Both are strong options, but your specific operational priorities will determine the ideal fit.