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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Hotel Investor Apps

6
Ik vind het prettig dat ik gemakkelijk informatiepunten kan vinden voor onderzoek. Ik vind het echter vervelend dat de definitieve audits soms dagenlang niet worden geüpload. Ook duurt het te lang voordat problemen met onderzoeksresultaten worden opgelost.
General Manager from 75-99 kamer Branded Hotels in Annapolis (United States)
Geverifieerd
25 dagen geleden
Producten Beoordeeld
Hotelboekhoudsoftware
Wat vind je het leukst?
Gemakkelijk te raadplegen dagelijkse rapporten met betrekking tot de eindcontrole. Zoek items op onder financiën en print de formulieren wanneer u ze nodig hebt.
Wat vind je niet leuk of zou beter kunnen?
Vertragingen in het onderzoek doordat dagelijkse rapporten niet worden geüpload. Niemand neemt ooit de telefoon op als je het kantoornummer belt.
3.0
Gemiddeld
Ease of Use
5.0/5
Klantenservice
1.0/5
ROI
4.0/5
Implementatie
4.0/5
Jaime G. from Hotel Investor Apps replied
Thank you so much for taking the time to share your feedback. We're glad the platform has made it easy for you to navigate daily reports, locate line items, and pull research forms under finance when you need them. We completely understand the frustration that comes with delays in PMS daily report imports, especially when it holds up research and final audits. To help with exactly this, we've recently rolled out a new PMS Daily Report Monitor dashboard that gives you full transparency into any missing daily imports. From the dashboard, you can quickly identify the gap and either reprocess the feed or manually upload the missing day's report yourself, so you're no longer waiting on us to get unblocked. Regarding the phone support experience, we're truly sorry for the times your calls went unanswered. To make sure no one falls through the cracks, we've launched a new support portal where you can submit a ticket and track its status in real time. If you'd prefer to speak with someone by phone, just note that in your ticket and our team will schedule a call or virtual meeting at a time that works for both of us. This way, every request is logged, prioritized fairly, and gets the attention it deserves. We'd genuinely love the opportunity to help resolve any outstanding research items for you. Please submit a ticket through the support portal whenever you're ready, and we'll make sure you're taken care of. Thank you again for helping us improve.

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