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Review of Lighthouse

2
Works ok for simple user cases
CTO & CMO of Hiisi Homes & Hotels from 10 to 24 kamer Bed & Breakfast & Inns in Helsinki (Finland)
Geverifieerd
6 jaar geleden
Producten Beoordeeld
Kanaalmanagers
Wat vind je het leukst?
Cubilis channel manager works well for distribution of major OTAs booking.com and Expedia. The extranet is fairly easy to use.
Wat vind je niet leuk of zou beter kunnen?
By having worked with half a dozen of different channel managers from the largest ones in the industry all the way to small providers, and being managing revenue and distribution for a hotel group, serviced apartment group and individual hotels I must say Cubilis channel manager is not my number one pick. Technically it is not the best solution in my experience for advanced revenue management and distribution. Sales process, onboarding process and support work ok but make sure they really understand your business case and truly aim for your success. Even though the service is ok my experience is the team is lacking transparency from support to sales. The account management team hears you but seems that they don't really listen. When problems occur transparency and taking responsibility would help a lot in order to fix issues but unfortunately this is something I did not experience with them. For some reason Cubilis continued to struggle with Airbnb from the start. In 12 months time they were not able to get the connectivity fixed. Make sure to double check the status of Airbnb connectivity if this is essential part of your distribution strategy.
1.0
Verschrikkelijk
Ease of Use
3.0/5
Klantenservice
2.0/5
ROI
1.0/5
Implementatie
2.0/5

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