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Review of Infor

10
Infor EZRMS
Director of Revenue Management - Luxe and Lifestyle Brands South America from 10 to 24 kamer Bed & Breakfast & Inns in Resende (Brazil)
Geverifieerd
5 jaar geleden
Producten Beoordeeld
Omzetbeheersystemen
Wat vind je het leukst?
I'm a EZRMS user since 2013, and I can say that I'm very satisfied with all functionalities that the tool offers. The tool is very user friendly and helps Revenue Managers on the daily basis, saving time on collecting manual data and optimizing results. Besides the Revenue Management applicability (forecast, recommendation...) it provides a dedicated BI analysis that enhances sales and marketing decisions as well. And I always have a great support from Infor's team, especially Harumi Oda and Patrick Phelps, every time I need.
Wat vind je niet leuk of zou beter kunnen?
It would be helpful if: - The system could receive data from PMS and update recommendations at least twice a day to be more accurate with recent changes/patterns. - The user could identify which elements the system is taking into consideration to a given forecast /recommendation. Thus the calibration would be more efficient. - It would be possible to configure the system to send customized alerts/ reports / dashboards by e-mail.
5.0
Uitstekend
Ease of Use
5.0/5
Klantenservice
5.0/5
ROI
5.0/5
Implementatie
5.0/5
James R. from Infor replied
Hello, and thank you for taking the time to review Infor EzRMS. It is great to hear that the tool is user friendly and helps you optimize. On your comment about receiving data twice a day and updating recommendations; we would like to inform you that this functionality already exists. It is known as Real-Time Optimization, whereby Infor EzRMS receives updates from your PMS in real-time, allowing your strategy to be constantly optimized. If you would like to find out more, please contact the support team via Infor Concierge.

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