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Review of Springer-Miller Systems

0
The Springer Miller PMS Not very user friendly. I would not opt to install this system if I had a choice. I have used others that are much more user-friendly, while offering complex configuration & reporting capabilities.
Revenue Manager from 200 to 499 kamer Boutique Hotels in Sheboygan (United States)
Geverifieerd
8 jaar geleden
Producten Beoordeeld
Vastgoedbeheersystemen
Wat vind je het leukst?
Not much. The recent update to include dynamic rates was the best thing so far. I don't enjoy using this product.
Wat vind je niet leuk of zou beter kunnen?
*Configuration is HORRIBLE, especially with regards to rates. Requiring rate sets, rate headers, rate plans, rate calendars... it goes on and on. Simplify this, PLEASE! * The dynamic feature add is still not very user friendly. * Cannot customize characters for Market Segmentation (only 1 character, pick a letter?!) OR yielding. SO complicated. * Have to take ALL guest information and create a reservation in order to find out if/what rate restrictions are. Horrible for customer service. This should be in the rate calculator. * Limited reporting options. * system server goes down frequently and support needs to be contacted often in order to restart & push rates back through to our CRS. I walked in to a new property as a revenue manager who needed to comprehend the former RM's configuration. It has been like trying to learn a foreign language, and not a different operating system. I have had to learn several new operating systems before and this has been, by far, the most complicated one.
0.0
Verschrikkelijk
Ease of Use
0.5/5
Klantenservice
3.0/5
ROI
0.5/5
Implementatie
3.0/5

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