The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 42 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
AeroGuest 表现出色 ,拥有独特功能如 PCI Compliant and Easy Room Selection.
LIKE MAGIC 表现出色 在 宾客旅程应用程序 方面 ,拥有独特功能如 Lobby Kiosk.
基于 HTR 上 42 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $400/mo | From $700/mo |
| 经验证的评价 | 13 | 29 |
在分析了 42 条经验证的评价后,AeroGuest 用户最看重其 ,而 LIKE MAGIC 用户则强调 宾客旅程应用程序, 自动化与集成, 非接触式办理登机手续。点击任意主题查看评价者的反馈。
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分析与报告
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各产品在不同物业规模、类型和区域的 非接触式办理入住 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #15 1 条评价 | #7 12 条评价 |
| 中型(25-74 间客房) ▾ | #8 9 条评价 | #7 10 条评价 |
| 大型(75-199 间客房) | #17 1 条评价 | #8 3 条评价 |
| 超大型(200+ 间客房) | #11 2 条评价 | — |
按物业类型
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| 精品酒店 ▾ | #7 10 条评价 | #11 6 条评价 |
| 豪华酒店 ▾ | #11 5 条评价 | #15 2 条评价 |
| 品牌/连锁酒店 | #19 1 条评价 | #15 2 条评价 |
| 长住酒店 ▾ | #16 0 条评价 | #5 12 条评价 |
按区域
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| 北美 | #12 0 条评价 | #17 1 条评价 |
| 欧洲 ▾ | #8 12 条评价 | #5 27 条评价 |
| 中东 | #8 1 条评价 | — |
Choosing the right contactless check-in platform hinges on your hotel’s specific needs, operational scale, and guest experience priorities. AeroGuest Check-in by AeroGuest and LIKE MAGIC (Check-in) both aim to streamline arrival processes, yet they diverge significantly in market presence, feature set, and review volume. AeroGuest’s limited review data and regional focus contrast sharply with LIKE MAGIC’s broader adoption and recent positive feedback. Which platform will genuinely enhance your guest experience and operational efficiency?
Both products address the core challenge of contactless check-in, but AeroGuest emphasizes seamless integration with existing PMS systems and advanced automation, while LIKE MAGIC leans into engaging guest journeys and revenue opportunities. Do you prioritize automation and system compatibility, or guest engagement and upselling? That choice will guide your decision.
If your hotel needs a highly integrated, automation-focused platform compatible with numerous PMS systems, AeroGuest is a strong choice. Its core strength lies in automating administrative tasks, offering 14+ PMS integrations, and supporting a variety of property types, especially luxury and city center hotels. However, AeroGuest’s few reviews—only 11 total, with no recent ratings—limit confidence in its current performance.
Conversely, LIKE MAGIC excels if your hotel values guest engagement, digital journey management, and a broader, more recent review base. With 29 reviews, mostly from the last six months, it demonstrates a larger, more engaged user community. The platform is particularly suited for extended stays, serviced apartments, and boutique hotels seeking to boost guest satisfaction and revenue through personalized digital interactions.
Are you seeking deep automation and system integration? AeroGuest may be better. For a more engaging, revenue-focused guest experience, LIKE MAGIC delivers more recent, positive feedback. Which aligns better with your hotel’s strategy?
If your hotel needs a straightforward, automation-driven check-in process with high PMS compatibility, AeroGuest is the better fit. Its features like PCI compliance and in-built room selection support operational efficiency for luxury and city hotels, especially those with complex PMS requirements.
If your hotel prioritizes guest experience, self-service flexibility, and revenue growth, LIKE MAGIC is more suitable. Its platform offers personalized guest journeys, digital keys, and upsell opportunities, making it ideal for extended-stay and boutique properties aiming to elevate guest satisfaction.
For hotels with a focus on automation and seamless PMS integration, AeroGuest is preferable. If a memorable guest experience and engagement matter most, LIKE MAGIC offers a compelling, recent review-backed option.
AeroGuest boasts an ease of use rating of 4.77/5, with onboarding rated at 4.6/5, reflecting its user-friendly interface tailored for staff familiar with PMS systems. Customers highlight its straightforward setup and automation, although some suggest additional integrations could simplify operations further.
LIKE MAGIC exceeds in user perception with a 4.9/5 ease of use rating and 4.78/5 onboarding score. Users praise its intuitive interface, especially for guests, and its ability to deliver a smooth check-in experience without extensive staff training. Despite some limitations in design flexibility, both platforms are highly rated.
Edge: LIKE MAGIC, given its slightly higher ease of use and recent positive reviews emphasizing guest experience.
AeroGuest features include PCI compliance, easy room selection, and PMS integration—three features unique to it. It also supports mobile access and advanced automation capabilities that streamline administrative tasks.
LIKE MAGIC offers a broader feature set, with 16 shared features including contactless check-in, digital keys, and automated tasks, plus unique capabilities such as a guest journey app, upsell modules, and multi-channel communication. Its features are designed to enhance guest engagement and revenue.
In terms of total features, LIKE MAGIC’s 16 options surpass AeroGuest’s 3 exclusive features, making it more versatile for guest-centric operations.
Edge: LIKE MAGIC, due to its wider, more comprehensive feature set supporting guest engagement and revenue.
Both platforms enjoy high support ratings, with AeroGuest at 4.77/5 and LIKE MAGIC at 4.83/5. AeroGuest’s support is noted as reliable, though limited review data and no recent reviews complicate current assessments.
LIKE MAGIC’s recent reviews emphasize quick, helpful support, with users appreciating its responsiveness and ease of onboarding. The platform’s support team is praised for being attentive and proactive in resolving issues.
Edge: LIKE MAGIC, based on recent reviews that highlight its responsive, well-rated customer support.
AeroGuest boasts 26 verified integrations, including popular systems like Mews, Oracle Hospitality, and SiteMinder, offering broader compatibility with third-party tools.
LIKE MAGIC has 10 verified partners, sharing key integrations with AeroGuest such as apaleo, SALTO Systems, and Adyen. While its ecosystem is smaller, it covers essential platforms like PMS and access control.
AeroGuest’s larger integration network gives it an advantage for hotels seeking extensive system compatibility.
Edge: AeroGuest, with its broader integration portfolio.
AeroGuest’s reviews are limited to 11, all from the last year, with perfect 5/5 scores. Its recent reviews praise its seamless check-in, personalized features, and ease of setup, especially for luxury and city hotels.
LIKE MAGIC, with 29 reviews, has a slightly lower overall rating of 74/100, but recent reviews in the last six months are highly positive. Hoteliers highlight its engagement tools, revenue features, and ease of use.
Given the volume and recency, LIKE MAGIC’s ratings are more representative of current performance, making it the favored choice among hoteliers.
Edge: LIKE MAGIC, due to higher review volume and recent positive feedback.
AeroGuest charges a base price of $400, with no mention of freemium plans, monthly fees, or implementation costs. Its pricing suggests a straightforward, predictable fee structure suitable for hotels prioritizing automation without extra charges.
LIKE MAGIC’s base price is $700, with no additional fees listed. Its higher cost may reflect its broader feature set, engagement tools, and recent focus on guest journey management.
Both platforms’ pricing models are simple but differ significantly in base cost—consider your budget and feature needs when choosing.
At its core, AeroGuest centers on automation, integration, and administrative efficiency, making it ideal for hotels that want to streamline operations without sacrificing reliability. Its strengths lie in system compatibility and automation features, especially for luxury and city hotels.
LIKE MAGIC offers a broader guest journey platform, emphasizing engagement, upselling, and personalized communication, making it a better fit for properties that prioritize guest experience and revenue opportunities. Its recent reviews and larger user base demonstrate a more current and engaged platform.
If your hotel values automation, extensive PMS integration, and operational efficiency, AeroGuest is the safer choice. If your focus is on guest engagement, revenue growth, and a vibrant guest experience, LIKE MAGIC is the more compelling option.
In summary, for hotels seeking a system with proven recent support and reviews, LIKE MAGIC's broader, more recent user feedback makes it the stronger candidate. Its focus on guest journey management and revenue opportunities aligns well with modern hospitality trends. However, if deep system integration and automation are your top priorities, AeroGuest’s specialized features and extensive partner network may serve you better.
Your choice depends on whether operational automation or guest experience is your primary focus. Both platforms have merits, but recent data favors LIKE MAGIC for its active user base and positive review trajectory.
非接触式办理入住 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $400/mo | From $700/mo |
根据 HTR 的产品数据库,AeroGuest Check-in 和 LIKE MAGIC (Check-in) 共享 16 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 大堂售货亭 | ||
| 符合 PCI 标准 | ||
| 经前管理系统整合 | ||
| 轻松选择房间 |
我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we ru..."
该目标暂无已发布的案例研究。
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
排名更高的方面
独特功能
酒店从业者喜爱的方面
宾客旅程应用程序 (Guest Journey App) 作为一个集中式枢纽,整合多种沟通渠道,让宾客能够以数字化方式管理服务。其直观的设计显著减少了人员需求,同时提升了... 宾客旅程应用程序 (Guest Journey App) 作为一个集中式枢纽,整合多种沟通渠道,让宾客能够以数字化方式管理服务。其直观的设计显著减少了人员需求,同时提升了宾客体验。
用户看重 LikeMagic,因为它能够与 PMS 和数字钥匙系统等现有系统无缝集成。客房服务和付款处理等重复性任务的自动化,让酒店员工能够专注于打造卓越的宾客体验... 用户看重 LikeMagic,因为它能够与 PMS 和数字钥匙系统等现有系统无缝集成。客房服务和付款处理等重复性任务的自动化,让酒店员工能够专注于打造卓越的宾客体验。
LikeMagic 的非接触式入住服务备受赞誉,提升了宾客的便利性,并减少了前台的拥挤。宾客可以通过手机办理入住,流程快捷卫生,尤其受到国际旅客的青睐。
酒店从业者提出异议的方面
LikeMagic 以通过客房升级和套餐附加服务等功能提升增值收入而闻名。该平台整合了延迟退房或客房送餐等附加服务,为提升收入提供了宝贵的机会。
人们经常提到需要更全面的分析和报告功能。用户表示希望拥有能够追踪宾客参与度并提供关键绩效指标的高级模块,从而更好地做出决策并改进服务。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。AeroGuest Check-in 和 LIKE MAGIC (Check-in) 共享许多核心 Contactless Check-in 功能,但各有独特的能力。AeroGuest Check-in 提供 26 个经验证的集成合作伙伴,而 LIKE MAGIC (Check-in) 提供 10 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。LIKE MAGIC (Check-in) 在易用性方面领先,评分为 4.9/5 对比 4.7/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
AeroGuest Check-in:否。LIKE MAGIC (Check-in):否。 两款产品目前均不提供免费版。大多数 Contactless Check-in 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。AeroGuest 的 HT Score 为 0,LIKE MAGIC 的为 74。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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