LIKE MAGIC transformed Stay Kooook's operations by centralizing all critical functions into a single, intuitive platform. The white-label web app serves as the digital backbone of the guest experience, seamlessly integrating with Apaleo PMS, digital key systems, housekeeping tools, and payment gateways. Guests gain complete control over their stay through the platform - from pre-arrival check-in to keyless room access, in-stay purchases, and direct messaging with hosts. The system's automated notifications and comprehensive FAQ section significantly reduce routine inquiries, allowing on-site staff to focus on meaningful guest interactions. For staff, LIKE MAGIC eliminates manual processes by managing housekeeping requests, maintenance tasks, and guest communications through one dashboard. The platform's automated error detection system proactively identifies potential issues, such as low battery levels in digital locks, ensuring smooth operations.

Efficient Multi-Property Management: They aimed to operate multiple locations, such as those in Bern, Geneva, and Leipzig, with a lean team while maintaining high-quality, personalized guest services.

Enhanced Guest Autonomy: Stay KooooK sought to empower guests by enabling them to manage their stays digitally, from check-in to room access and service requests, aligning with modern preferences for self-service options.

Reduced Staff Training Time: They aimed to decrease the time required to train staff on multiple platforms, facilitating quicker onboarding and adaptability.