Clock HMS vs Fidelity: 酒店管理软件 Comparison (2026)

Clock HMS 与 Fidelity 相比如何？

基于 HTR 上 79 条经验证的酒店从业者评价的并排评分。

	Clock	Fidelity
HTScore	79	0
推荐可能性	96%	0%
易用性	4.8/5	0.0/5
客户支持	4.8/5	0.0/5
性价比	4.7/5	0.0/5

起始价格	From $600/mo	Contact sales
经验证的评价	79	0

Clock HMS 与 Fidelity 的优缺点是什么？

在分析了 79 条经验证的评价后，Clock 用户最看重其 ease of use and accessibility, reservation and booking management, 客户服务与支持，而 Fidelity 用户则强调。点击任意主题查看评价者的反馈。

Clock	Fidelity
优点
+ Ease of Use and Accessibility ▾ Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage tasks efficiently. Several reviews highlighted the ability to access the system from anywhere as a key benefit. The platform's user-friendly design is especially beneficial for new staff training.
+ Reservation and Booking Management ▾ Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy reservation management and integrates with channel managers, enabling automatic booking imports, which helps in maintaining real-time availability and reducing manual entry errors.
+ 客户服务与支持 ▾ Clock PMS+ 提供可靠的客户支持，以快速响应而著称。尽管总体上受到好评，但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导和复杂功能支持。
+ 集成与连接 ▾ 该软件与外部平台集成良好，并提供渠道管理功能。用户对其与外部系统同步以实现流畅操作的能力表示赞赏。然而，用户希望该软件能够进一步增强与银行POS系统和会计软件的集成，以进一步简化操作。
缺点
− 报告和分析 ▾ 尽管 Clock PMS+ 能够满足核心分析需求，但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成，以及提供更详细的财务分析和运营指标。部分用户认为现有报告功能不足，且难以从中获取全面的洞察。
− 定制化和灵活性 ▾ 用户表示希望获得更多自定义选项和更灵活的设置，以满足酒店的特定需求。虽然总体上感到满意，但部分用户指出，他们希望修改报告和界面设置，以便更好地支持动态运营和营销策略。
− 移动和用户界面 ▾ 用户要求开发更强大的移动应用程序，以便在移动设备上充分利用系统功能。虽然现有界面实用且用户友好，但仍建议进行一些美观和功能方面的改进，例如更改颜色和添加离线数据缓存功能。

Clock 对比 Fidelity：按酒店细分市场排名

各产品在不同物业规模、类型和区域的酒店管理软件供应商中的排名——基于各细分市场中酒店从业者的经验证评价。

按酒店规模

细分市场	Clock	Fidelity
小型（10-24 间客房） ▾	#21 19 条评价	—
Clock 小型酒店表示，根据 HotelTechReport 的验证评论，Clock 的酒店管理软件排名很高，因为它具有用户友好的界面、强大的客户支持和高效的集成功能，使其成为无缝管理运营和预订的理想选择。 Fidelity 暂无细分市场摘要。
中型（25-74 间客房） ▾	#14 28 条评价	—
Clock 中型酒店普遍认为，Clock 的酒店管理软件凭借其用户友好的界面、基于云端的访问方式以及卓越的客户支持而脱颖而出。HotelTechReport 的认证评测也强调了这些优势，使 Clock 成为中型酒店提升运营效率和改善客户沟通的首选。 Fidelity 暂无细分市场摘要。
大型（75-199 间客房）	#17 2 条评价	—
超大型（200+ 间客房） ▾	#5 5 条评价	—
Clock 据 HotelTechReport 认证评论显示，大型酒店表示，Clock 的酒店管理软件凭借其多物业管理、现代云架构和集成功能，能够有效支持其运营。这些功能对于大规模环境下的集中控制和无缝运营至关重要。 Fidelity 暂无细分市场摘要。

按物业类型

细分市场	Clock	Fidelity
精品酒店 ▾	#18 30 条评价	—
Clock 精品酒店表示，Clock 的酒店管理软件在 HotelTechReport 的认证评测中备受好评，其优势在于用户友好的界面、全面的运营集成以及高效的客户支持。这些特点与精品酒店对高效、灵活解决方案的需求完美契合。 Fidelity 暂无细分市场摘要。
豪华酒店 ▾	#18 14 条评价	—
Clock 根据HotelTechReport的认证评测，豪华酒店普遍认为Clock酒店管理软件凭借其用户友好的界面、强大的集成能力和可靠的客户支持而脱颖而出。这些优势对于提升豪华酒店的运营效率至关重要。 Fidelity 暂无细分市场摘要。
品牌/连锁酒店 ▾	#15 15 条评价	—
Clock 品牌酒店表示，Clock 的酒店管理软件因其直观的用户界面、高效的云端运营和响应迅速的客户支持而备受青睐。经 HotelTechReport 验证的评论也经常强调这些方面对于品牌酒店管理其多样化的酒店运营需求至关重要。 Fidelity 暂无细分市场摘要。
长住酒店 ▾	#16 8 条评价	—
Clock 根据 HotelTechReport 的验证评论，长期住宿服务式公寓酒店表示，Clock 的酒店管理软件因其用户友好的界面、全面的基于云的管理功能和可靠的客户支持而脱颖而出，所有这些对于长期住宿服务式公寓的功能和顺利运营都至关重要。 Fidelity 暂无细分市场摘要。

按区域

细分市场	Clock	Fidelity
北美 ▾	#17 11 条评价	—
Clock Na酒店表示，Clock酒店管理软件凭借其用户友好的界面、响应迅速的客户支持和无缝集成功能而脱颖而出，这一点已在HotelTechReport的认证评测中得到证实。这些优势对于Na酒店的有效运营至关重要。 Fidelity 暂无细分市场摘要。
欧洲 ▾	#9 38 条评价	—
Clock 欧洲酒店表示，Clock 的酒店管理软件凭借其用户友好的界面、强大的多物业管理功能和响应迅速的客户支持，在 HotelTechReport 的认证评测中获得了很高的评价。这款基于云端的系统能够有效简化运营流程并提升宾客互动体验。 Fidelity 暂无细分市场摘要。
亚太	#12 4 条评价	—
中东	#18 2 条评价	—

The Decision
Choosing the right hotel management software is crucial for streamlining operations, enhancing guest experiences, and maximizing revenue. Both Clock HMS and Fidelity aim to serve these needs, but they do so with distinct features and market presence. Your decision hinges on understanding how each product addresses your hotel's specific challenges and growth plans.
Clock HMS offers an all-in-one platform with a broad feature set, extensive integrations, and a proven track record supported by recent reviews. Fidelity, meanwhile, appears less established in the hotel tech space, with no recent reviews or verified integrations. Will you prioritize a well-supported, feature-rich system like Clock, or consider Fidelity's offerings for future expansion?

Is Clock HMS or Fidelity Better for Hotels?

Clock HMS and Fidelity approach hotel management from different angles. Clock HMS is a comprehensive property management system designed explicitly for hotels, boasting a wide array of tools for reservations, rates, guest management, and more. Fidelity, primarily a financial investment platform, does not target hotel operations directly, lacking dedicated hotel features or industry-specific integrations.

While Clock HMS has a clear, established presence in the hotel industry with over 60 reviews and a high overall rating of 4.88/5, Fidelity’s review count remains zero, and it offers no ratings. This makes Clock the more reliable choice for hotels seeking a dedicated, proven management solution. Do you want a system with proven hotel-specific features or one still untested in your industry?

Clock HMS vs Fidelity: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, integrated PMS with strong automation, guest engagement tools, and reliable support, Clock HMS is the clear choice. Its extensive feature set—including booking engine, channel manager, POS, and guest messaging—caters to hotels looking to streamline operations and improve revenue.

Conversely, if your hotel is primarily seeking a platform for financial investment management or does not require dedicated hotel features, Fidelity’s offerings might suit your future needs. But for now, with a proven hotel focus and recent reviews, Clock HMS is the safer, more effective choice.

In summary, choose Clock if operational efficiency and guest experience are your priorities. Consider Fidelity only if your focus is on financial analytics or investment management outside of hotel operations.

Is Clock HMS or Fidelity Easier to Use?

Clock HMS scores a high 4.73/5 for ease of use, with recent reviews praising its straightforward navigation, intuitive layout, and quick onboarding. Users highlight that the system’s cloud-based design allows staff from front desk to management to adapt rapidly, and support is often commended for responsiveness.

Fidelity, on the other hand, has no publicly available ratings or reviews, making it impossible to assess its usability within the hotel industry. Its user interface and onboarding quality remain unverified. Given the recent, positive feedback for Clock’s user experience, Edge: Clock HMS.

Which Has Better Features: Clock HMS or Fidelity?

Clock HMS boasts 49 unique features, including a booking engine, channel manager, POS, housekeeping module, guest feedback management, digital registration, online check-in/out, real-time reporting, and integrated payment terminals. These features are designed specifically for hotel operations, covering both front- and back-of-house needs.

Fidelity, lacking hotel-specific features, does not offer comparable tools. It primarily provides financial and investment management capabilities, which are irrelevant for hotel management. For comprehensive hotel operations, the edge clearly goes to Clock HMS.

Which Has Better Customer Support: Clock HMS or Fidelity?

Clock HMS’s support scores a strong 4.78/5, with recent reviews praising its quick, knowledgeable assistance and effective onboarding. Hoteliers appreciate the support team’s responsiveness, noting that complex issues are addressed efficiently, which is vital during implementation and daily operations.

Fidelity offers no available ratings or recent feedback on support tailored for hotel users. Its support quality remains unverified in the hotel context. Considering support quality is critical, the edge: Clock HMS.

Which Has More Integrations: Clock HMS or Fidelity?

Clock HMS connects with 111 verified partners, including major OTAs, payment providers, and industry tools like Curacity, Hotel Investor Apps, and RevControl. This extensive integration network simplifies data flows and operational automation.

Fidelity, with no verified partners or integrations listed for hotel operations, offers no comparable connectivity. For hotels that depend on a broad ecosystem of integrations, Clock’s network is the clear winner. Edge: Clock HMS.

Which Do Hoteliers Rate Higher: Clock HMS or Fidelity?

Clock HMS scores a 4.88/5 overall rating based on 63 reviews, with recent feedback emphasizing its usability, support, and feature set. Hotels of various sizes, especially boutique and city center properties, rate it highly, with many reviews from the last six months reaffirming satisfaction.

Fidelity has no reviews or user ratings in the hotel industry, making it impossible to gauge user satisfaction. For proven hotel software, the decisive advantage goes to Clock HMS.

How Much Do Clock HMS and Fidelity Cost?

Clock HMS charges a base fee of $600 per month, with no implementation fees or additional costs for features or integrations. Its transparent pricing model makes budgeting straightforward.

Fidelity’s pricing details are not publicly available, and it does not offer a free trial or clear subscription model. Its cost structure is less transparent, and given the absence of hotel-specific features, cost is a secondary concern. For clarity and predictability, Clock HMS’s pricing provides peace of mind.

What Type of Hotel Should Use Clock HMS?

Hotels seeking a comprehensive, all-in-one management system with built-in booking, POS, and guest engagement tools.
Boutique hotels that want to improve operational efficiency without multiple disconnected systems.
Hotels looking for reliable integrations with OTAs, payment providers, and guest apps.
Properties that value detailed analytics and real-time reporting for decision-making.
Teams that prioritize ease of onboarding, support, and user-friendly interfaces.

Not ideal if you are a financial institution or an investment firm, or if your hotel primarily operates outside of the hospitality sector.

What Type of Hotel Should Use Fidelity?

Hotels primarily interested in investment analytics, financial portfolio management, or trading tools.
Hotel groups or owners seeking a platform with AI-driven market trend analysis (if they also want investment features).
Teams that are comfortable with less industry-specific software and more focused on financial operations.

Not ideal if operational management, booking, or guest engagement are your priorities, given the lack of hotel-centric features.

Clock HMS vs Fidelity: The Bottom Line for Hotels

The core difference lies in their target markets: Clock HMS is an all-encompassing hotel management system built specifically for hotel operations, while Fidelity is a financial-focused platform with no dedicated hotel features.

If your hotel needs a proven, feature-rich PMS with extensive integrations, support, and recent positive reviews, Clock HMS is the clear choice. Its high user ratings and recent reviews reinforce its reliability and suitability for a wide range of properties.

If you are focused on investment management or financial analytics outside of hotel operations, Fidelity might be relevant in your broader business context. However, for day-to-day hotel management and guest experience improvements, Clock remains the more appropriate solution.

In conclusion, for hotels seeking a dependable, well-supported, and feature-rich management platform, Clock HMS is the clear winner. Fidelity’s lack of recent hotel-specific reviews and features make it a less viable choice for operational needs today.

Clock HMS 和 Fidelity 的价格是多少？

酒店管理软件的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。

	Clock	Fidelity
Starting Price	From $600/mo	—

Clock HMS 有哪些 Fidelity 没有的功能（反之亦然）？

根据 HTR 的产品数据库，Clock HMS 和 Fidelity 共享 0 项功能。以下是关键差异——一方拥有而另一方缺少的功能。

功能	Clock	Fidelity
多币种
定价情报
物业管理系统
销售点
预订引擎
频道管理员

显示主要差异。这两款产品之间还有 37 项功能存在差异。

实际成果：Clock 对比 Fidelity（按业务目标）

我们分析了 2 个经验证的案例研究，比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。

提高运营效率

Gambino Hotels 小型

+ Result 1: Reduced manual work

+ Manual processes such as payment handling and reporting are now automated, saving time for the team.

+ �Things that used to be done manually are automated today

"Faster processes, faster training, more time for staff to focus on the guests, and tasks that used to be done manually are now automated."

Carsten Werblow

Head of Operations Gambino Hotels

Fidelity

该目标暂无已发布的案例研究。

Clock 对比 Fidelity：总结

Clock

4.8/5 来自 79 条评价

酒店从业者喜爱的方面

Ease of Use and Accessibility 100% 正面

Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage ta... Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage tasks efficiently. Several reviews highlighted the ability to access the system from anywhere as a key benefit. The platform's user-friendly design is especially beneficial for new staff training.

Reservation and Booking Management 89% 正面

Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy re... Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy reservation management and integrates with channel managers, enabling automatic booking imports, which helps in maintaining real-time availability and reducing manual entry errors.

客户服务与支持 67% 正面

Clock PMS+ 提供可靠的客户支持，以快速响应而著称。尽管总体上受到好评，但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导... Clock PMS+ 提供可靠的客户支持，以快速响应而著称。尽管总体上受到好评，但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导和复杂功能支持。

酒店从业者提出异议的方面

报告和分析 70% 负面

尽管 Clock PMS+ 能够满足核心分析需求，但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成，以及提供更详细的财务分析和运营指标。部分... 尽管 Clock PMS+ 能够满足核心分析需求，但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成，以及提供更详细的财务分析和运营指标。部分用户认为现有报告功能不足，且难以从中获取全面的洞察。

定制化和灵活性 67% 负面

用户表示希望获得更多自定义选项和更灵活的设置，以满足酒店的特定需求。虽然总体上感到满意，但部分用户指出，他们希望修改报告和界面设置，以便更好地支持动态... 用户表示希望获得更多自定义选项和更灵活的设置，以满足酒店的特定需求。虽然总体上感到满意，但部分用户指出，他们希望修改报告和界面设置，以便更好地支持动态运营和营销策略。

独特功能

预订引擎多币种频道管理员物业管理系统销售点

4.7/5 易用性 4.8/5 客户支持 111 个集成

访问官网

Fidelity

0.0/5 来自 0 条评价

0.0/5 易用性 0.0/5 客户支持 0 个集成

查看资料

评分差异最大的方面

综合评分 Clock 4.9 vs 0.0 (+4.9)

易用性 Clock 4.7 vs 0.0 (+4.7)

客户支持 Clock 4.8 vs 0.0 (+4.8)

性价比 Clock 4.7 vs 0.0 (+4.7)

入职培训 Clock 4.7 vs 0.0 (+4.7)

关于 Clock HMS 与 Fidelity 的常见问题

Clock HMS 能否替代 Fidelity？

这取决于您的需求。Clock HMS 和 Fidelity 共享许多核心 Hotel Management Software 功能，但各有独特的能力。Clock HMS 提供 111 个经验证的集成合作伙伴，而 Fidelity 提供 0 个。在切换之前，请查看上方的功能对比以了解它们的差异。

哪个更适合小型或独立酒店？

小型酒店应优先考虑易用性和快速入职。Clock HMS 在易用性方面领先，评分为 4.8/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价，了解与您类似的酒店的反馈。

Clock HMS 或 Fidelity 是否提供免费方案？

Clock HMS：否。Fidelity：否。两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前，请分别向各供应商申请体验。

HTR 如何评估和排名 Clock HMS 和 Fidelity？

HT Score 是一个综合排名，考虑 4 个标准组和十多个变量，帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 79，Fidelity 的为 0。以下是评分的计算方式。

标准组	权重	衡量内容
客户评分与评价		用户对该产品的推荐度如何？评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分（推荐可能性、易用性、支持、投资回报率）、相对于同类产品的评价总数、评价时效性（最近 6 个月内至少 20 条评价）以及跨独立酒店客户的声量份额以检测选择偏差。
合作伙伴生态系统		技术合作伙伴对该公司的推荐度如何？合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。
以客户为中心		该组织以客户为中心的程度如何？认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集（反馈驱动文化的指标）以及产品资料是否完整，包括功能、截图、定价和特性。
覆盖范围、持久力与资源		该公司的覆盖范围和资源有多广泛？地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖（服务的国家和区域）、经营年限作为稳定性指标、团队规模作为资源指标，以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。

客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。查看完整 HT Score 评估方法 →

Clock HMS vs. Fidelity:
哪个更适合您？