The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
在分析了 149 条经验证的评价后,Clock 用户最看重其 ease of use and accessibility, reservation and booking management, 客户服务与支持,而 Preno 用户则强调 用户友好界面, 支持和服务质量, 自动化和效率。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #21 19 条评价 | #15 32 条评价 |
| 中型(25-74 间客房) ▾ | #14 28 条评价 | #22 6 条评价 |
| 大型(75-199 间客房) | #17 2 条评价 | — |
| 超大型(200+ 间客房) ▾ | #5 5 条评价 | #20 0 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #18 30 条评价 | #16 29 条评价 |
| 豪华酒店 ▾ | #18 14 条评价 | #15 18 条评价 |
| 品牌/连锁酒店 ▾ | #15 15 条评价 | #17 9 条评价 |
| 长住酒店 ▾ | #16 8 条评价 | #13 9 条评价 |
按区域
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| 北美 ▾ | #17 11 条评价 | #19 6 条评价 |
| 欧洲 ▾ | #9 38 条评价 | #15 10 条评价 |
| 亚太 | #12 4 条评价 | #22 0 条评价 |
| 中东 | #18 2 条评价 | #8 2 条评价 |
Choosing between Clock HMS by Clock and Preno HMS by Preno hinges on your hotel’s specific operational needs, size, and growth plans. Both products aim to streamline daily management, but their features and support differ notably. Clock offers a broader feature set with more integrations and recent reviews, while Preno emphasizes simplicity and ease of use at a slightly lower overall rating. Which aligns better with your hotel’s priorities?
Both Clock and Preno are cloud-based hotel management systems designed to cut down manual tasks and improve operational efficiency. Clock excels with more advanced features—such as multi-currency support, guest feedback management, and integrated POS—making it ideal for hotels seeking extensive customization and automation. Preno, however, provides a straightforward interface focused on ease of onboarding, making it attractive for smaller teams or properties new to PMS software.
Clock’s extensive feature list means your team can manage reservations, rates, invoicing, housekeeping, guest messaging, and even restaurant POS from a single platform. Preno’s core strengths lie in its simple booking, billing, and channel management tools, but it lacks some of the advanced features Clock offers. Do you need a flexible, all-encompassing solution, or do you prefer something lightweight and intuitive?
If your hotel requires a comprehensive platform with high customization, extensive integrations, and robust automation, go with Clock. Its strong review count (63 reviews with recent activity) and higher overall rating (4.88/5) demonstrate broader user satisfaction and confidence, especially in more complex operations.
If your hotel prioritizes simplicity, quick onboarding, and ease of use for small teams or budget properties, Preno is the better fit. It boasts a slightly higher ease of use rating (4.86/5 vs Clock’s 4.73/5) and a solid customer support score, making it ideal for properties that want a straightforward management system without a steep learning curve.
In summary, choose Clock for feature-rich, scalable operations; select Preno if your focus is on ease, speed, and straightforward guest management.
Clock’s user interface and onboarding experience are rated 4.73/5, with some users mentioning initial setup complexity and occasional system lags. Its interface, while functional, can feel dense due to its extensive features, which may require more training for your staff.
Preno, with a 4.86/5 ease of use rating, consistently receives praise for its intuitive, straightforward design. Users highlight quick staff onboarding, minimal training, and a clean interface that simplifies daily operations. Support responsiveness further eases the learning process.
Edge: Preno.
Clock offers 25 features exclusive to its platform, including multi-currency support, guest feedback management, digital registration, integrated CRS, and an array of automation tools for reminders, messaging, and housekeeping. Its feature count surpasses Preno’s by a significant margin, making it suitable for hotels needing extensive functionality.
Preno provides 5 unique features, chiefly its automated night audit, native email marketing, website development, and guest CRM. While these add value, they are less comprehensive than Clock’s offerings. If advanced automation and extensive integrations are critical, Clock leads.
Edge: Clock.
Clock’s support score is 4.78/5, with recent reviews emphasizing its quick, knowledgeable assistance and continuous software improvements. Users appreciate the support team’s responsiveness to feature requests and technical issues, though some note initial setup can be complex.
Preno scores 4.69/5, with many praising its responsive, friendly support and ongoing communication. Reviewers find Preno’s support reliable but sometimes wish for more 24/7 availability and faster resolution of complex issues.
Edge: Clock.
Clock boasts 111 verified partners, including major OTAs, CRM, and revenue management systems. Shared integrations with platforms like SiteMinder, TrustYou, and Lightspeed make Clock highly versatile for hotels with complex distribution needs.
Preno has 17 verified partners, including key integrations like Xero, Zingle, and STAAH. It covers essential booking and accounting tools but offers fewer options for extensive customization or niche platforms.
Edge: Clock.
Clock is rated 4.88/5 based on 63 reviews, with strong recent feedback emphasizing its comprehensive features, support, and positive revenue impact. Hotels in boutique, city center, and independent segments rate it highly, with many praising its reliability and automation.
Preno’s rating is slightly lower at 0/5 (due to scoring system or review data), but its reviews highlight ease of use and excellent support. Boutique and motels appreciate Preno’s simplicity, though larger or more complex hotels may find it limited.
Given the recent review activity and higher overall rating, Clock is generally rated higher by hoteliers across segments.
Edge: Clock.
Both Clock and Preno are priced at $600.00 per month, with no freemium options, implementation fees, or tiered plans disclosed. Their flat-rate pricing makes comparison straightforward, though additional costs may arise from third-party integrations.
Not ideal if:
Not ideal if:
Clock and Preno are both solid hotel management options, but their core focus diverges. Clock delivers a comprehensive, feature-rich system suited for hotels with complex needs and scalability goals. Preno offers a straightforward, easy-to-use platform ideal for smaller teams or properties just starting with PMS.
If your hotel needs a broad set of tools, extensive integrations, and automation, Clock is the clear choice, especially considering its higher review count and recent positive feedback. Conversely, if ease of use and quick onboarding are your top priorities, Preno provides a reliable, user-friendly experience at a slightly lower overall complexity.
Ultimately, your decision should reflect your hotel’s size, operational complexity, and growth ambitions—Clock for expansion and automation, Preno for simplicity and speed.
我们分析了 2 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Faster processes, faster training, more time for staff to focus on the guests, and tasks that used to be done manually are now automated."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage ta... Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage tasks efficiently. Several reviews highlighted the ability to access the system from anywhere as a key benefit. The platform's user-friendly design is especially beneficial for new staff training.
Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy re... Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy reservation management and integrates with channel managers, enabling automatic booking imports, which helps in maintaining real-time availability and reducing manual entry errors.
Clock PMS+ 提供可靠的客户支持,以快速响应而著称。尽管总体上受到好评,但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导... Clock PMS+ 提供可靠的客户支持,以快速响应而著称。尽管总体上受到好评,但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导和复杂功能支持。
酒店从业者提出异议的方面
尽管 Clock PMS+ 能够满足核心分析需求,但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成,以及提供更详细的财务分析和运营指标。部分... 尽管 Clock PMS+ 能够满足核心分析需求,但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成,以及提供更详细的财务分析和运营指标。部分用户认为现有报告功能不足,且难以从中获取全面的洞察。
用户表示希望获得更多自定义选项和更灵活的设置,以满足酒店的特定需求。虽然总体上感到满意,但部分用户指出,他们希望修改报告和界面设置,以便更好地支持动态... 用户表示希望获得更多自定义选项和更灵活的设置,以满足酒店的特定需求。虽然总体上感到满意,但部分用户指出,他们希望修改报告和界面设置,以便更好地支持动态运营和营销策略。
排名更高的方面
独特功能
酒店从业者喜爱的方面
Preno 的用户友好界面受到用户的高度赞扬。许多人注意到该系统的简单性和直观性,这大大降低了学习难度。这使得员工(即使是技术技能有限的员工)也能快速上手,... Preno 的用户友好界面受到用户的高度赞扬。许多人注意到该系统的简单性和直观性,这大大降低了学习难度。这使得员工(即使是技术技能有限的员工)也能快速上手,从而加快了运营速度。
客户普遍看重 Preno 的响应式客户支持,实时聊天和全面的帮助资源被强调是其一大优势。不过,一些评论提到需要更持续的全天候服务。
用户经常提到 Preno 的自动化功能,该功能简化了开票和报告等管理任务。这种自动化功能可节省大量时间并减少人工错误,使员工能够更加专注于客人体验。
酒店从业者提出异议的方面
尽管反馈积极,但用户指出仍有改进空间。建议的改进包括高级报告、更好的移动应用功能和增强的客户互动工具。这些更新被视为满足不断变化的行业需求的必要条件。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Clock HMS 和 Preno HMS 共享许多核心 Hotel Management Software 功能,但各有独特的能力。Clock HMS 提供 111 个经验证的集成合作伙伴,而 Preno HMS 提供 17 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock HMS 在易用性方面领先,评分为 4.8/5 对比 4.8/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock HMS:否。Preno HMS:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 79,Preno 的为 76。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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