项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 333 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Clock 在ease of use and intuitive design方面表现出色,尤其适合赌场住宿设施(5.0/5),并拥有收益管理模块以及辅助收入跟踪等独家功能。
各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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|---|---|---|
| 小型(10-24 间客房) ▾ | #11 123 条评价 | — |
| 中型(25-74 间客房) ▾ | #7 149 条评价 | — |
| 大型(75-199 间客房) ▾ | #9 17 条评价 | — |
| 超大型(200+ 间客房) | #12 4 条评价 | — |
按酒店类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #8 171 条评价 | — |
| 豪华酒店 ▾ | #11 82 条评价 | — |
| 品牌/连锁酒店 ▾ | #8 64 条评价 | — |
| 长住酒店 ▾ | #8 28 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #19 32 条评价 | — |
| 欧洲 ▾ | #3 234 条评价 | — |
| 亚太 ▾ | #12 13 条评价 | — |
| 中东 | #16 2 条评价 | — |
Clock PMS by Clock and Lobbi Hotel Software by ManCloud both target the property management system (PMS) market, but they diverge sharply in maturity, feature depth, and market presence. Clock offers a comprehensive, all-in-one cloud-based PMS with 333 verified reviews and a 4.8/5 overall rating, supporting a diverse user base of boutique hotels, city center hotels, and resorts across 51 countries. Lobbi, by contrast, has no verified reviews, no published features beyond basic PMS descriptions, and a much smaller integration footprint.
Both products address core operational challenges: managing reservations, housekeeping, guest communication, and rate management. However, Clock’s extensive automation and integration capabilities solve these challenges at scale, supporting complex workflows and multi-property management. Lobbi’s current publicly available data lacks the evidence needed to confirm similar operational impact.
If you operate a boutique or city center hotel in Europe, North America, or Asia Pacific seeking an all-in-one cloud PMS with advanced automation, extensive integrations, and a strong user community, Clock PMS is the clear choice. Its 4.8/5 rating across 333 reviews—including 84 from luxury hotels and 173 from boutique hotels—reflects satisfaction in these segments. Clock’s features such as integrated channel management, mobile apps, and event management support properties with complex operational needs.
If your property is smaller, newer, or located in a market where ManCloud has presence but you prioritize a simple PMS and are willing to accept the risk of limited evidence on performance and support, Lobbi may be considered, but the absence of verified reviews and features makes this choice uncertain. Lobbi’s pricing starts higher at $700 with no trial, and its integration count (10 partners) is significantly lower than Clock’s 109, limiting connectivity options.
Clock PMS holds a high ease-of-use rating of 4.8/5 across 333 reviews, with users consistently praising its intuitive interface and relatively fast onboarding, often within a week. Reviewers note that departments from front desk to housekeeping benefit from clear workflows and mobile accessibility, such as task management and guest messaging apps. However, some mention that recent UI updates disrupt habitual workflows, and minor complexity arises from the system’s extensive features.
Lobbi Hotel Software has no verified reviews to assess ease of use or onboarding. Without user feedback, it is impossible to confirm how staff adoption compares to Clock’s well-documented experience.
Edge: Even.
Clock PMS offers 58 unique features beyond the 15 shared with Lobbi, which currently lists none exclusively. Clock’s exclusive capabilities include a built-in booking engine, integrated POS for restaurants, a channel manager syncing with OTAs, revenue management modules, mobile and housekeeping apps, and automated guest messaging. These features reduce manual work, enhance guest engagement, and allow revenue managers to optimize rates dynamically. For example, Clock’s task management and automated space optimization streamline housekeeping and front desk coordination, directly improving operational efficiency.
Lobbi does not publish any unique features or modules, which constrains its ability to support complex workflows or generate ancillary revenue. Without these features, hotels may rely on additional third-party tools, adding cost and complexity.
Edge: Clock PMS by Clock.
Clock PMS rates customer support at 4.8/5 across 333 reviews, with users highlighting prompt, knowledgeable assistance and a proactive development team that rapidly addresses feature requests and bugs. For example, hotels report quick resolution of connectivity issues and appreciate the educational resources from the Clock Academy, which accelerates staff onboarding.
ManCloud’s Lobbi has no verified reviews or reported support experiences, providing no basis to evaluate its customer service quality. This absence introduces risk for properties relying on timely and effective support.
Edge: Even.
Clock PMS boasts 109 verified integrations, including major partners such as SiteMinder (channel manager), RevControl (revenue management), and SALTO Systems (access control). This extensive ecosystem enables hotels to connect front desk, distribution, housekeeping, and revenue systems seamlessly. Unique integrations such as FLEXIPASS Keyless Mobile Access and Profitroom expand operational capabilities, particularly for mid-size and large hotels with complex needs.
Lobbi Hotel Software integrates with only 10 verified partners, with seven shared with Clock, including major players like SiteMinder and RevControl. Its unique connections, such as Oaky by Plusgrade (upsell platform) and Cloudbeds, are fewer and less varied. Hotels seeking broad integration options for digital keys, advanced revenue management, or POS systems will find Clock’s ecosystem more comprehensive.
Edge: Clock PMS by Clock.
Clock PMS holds a 4.8/5 overall rating across 333 reviews spanning diverse hotel segments, including 84 luxury hotel reviews averaging 4.8/5 and 173 boutique hotel reviews at 4.8/5. Recent review volume has sharply declined to 5 reviews in the last 6 months from an average of 13.5 per 6 months over two years, a 63% drop, signaling possible changes in user engagement or product updates. Despite this, the likelihood to recommend remains high at 95%.
Lobbi Hotel Software has no verified reviews and therefore no rating data. This lack limits confidence in its current market performance and user satisfaction.
Edge: Even.
Clock PMS has a base price of $600 with no freemium tier, no monthly flat fee, no per-room charges, and no implementation fee. This all-inclusive pricing covers full feature access without hidden costs or connection fees, which is advantageous for hotels seeking predictable budgeting.
Lobbi Hotel Software starts at a higher base price of $700, also with no freemium, monthly flat, or per-room fees, and no implementation costs. The lack of a trial for either system means hotels must rely on demos or vendor presentations before purchase.
The difference in base price is $100, with Clock offering more features and integrations at the lower price point.
Not ideal if:
Not ideal if:
Clock PMS by Clock differentiates itself through a comprehensive, cloud-based platform with extensive features, integrations, and a large, satisfied user base. Its design supports complex workflows from boutique hotels to large event-driven properties. Lobbi Hotel Software by ManCloud currently provides minimal evidence of comparable capability or market adoption.
Choose Clock PMS if you value a mature system with proven operational impact, such as integrated POS and channel management, and require a broad ecosystem supporting automation and revenue optimization. Its pricing at $600 base offers more value given the scope.
Choose Lobbi if you prioritize a potentially simpler PMS from a smaller vendor and are willing to accept the uncertainty caused by the absence of verified reviews, limited features, and smaller integration network. Its $700 base price is higher with less functionality.
Note that Clock PMS’s recent sharp drop in review volume — from an average of 13.5 reviews per 6 months over two years to only 5 in the last 6 months — suggests a need to confirm current product stability and support responsiveness during evaluation. Lobbi’s lack of reviews prevents any comparative insight into recent performance.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
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|---|---|---|
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会计与金融
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| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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▾
营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
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用户管理
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| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
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▾
前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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▾
群组管理
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| 组功能 | ||
| 自动空间优化 | ||
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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▾
家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
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支持与培训
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| 在线 24/7 支持 | ||
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食品与饮料
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| EPoS | ||
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温泉
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| 水疗和健康模块 |
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
该目标暂无已发布的案例研究。
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees... Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees and enhances operational efficiency. The software's straightforward navigation and learnability make it ideal for fast-paced environments.
评论者经常提到,Clock PMS+ 提供了高效的预订和客房管理工具。它将预订、客房管理和宾客沟通等各种运营环节整合到一个平台上,从而节省时间并减少错误。
用户非常欣赏 Clock PMS+ 的广泛集成和自动化功能,它可以与其他系统无缝连接,节省重复性任务的时间,并增强日常运营。
酒店经营者提出异议的方面
一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好... 一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好地适应这些更新。
一些用户指出,虽然 Clock PMS+ 提供了全面的报告,但在数据收集和呈现方式方面仍有改进的空间,这可以增强收入管理和战略规划。
独特功能
这取决于您的需求。Clock PMS 和 Lobbi Hotel Software 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 109 个经验证的集成合作伙伴,而 Lobbi Hotel Software 提供 10 个。在切换之前,请查看上方的功能对比以了解它们的差异。
Clock PMS:否。Lobbi Hotel Software:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Clock 的 HT Score 为 88,ManCloud 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐