项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 1,336 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Cloudbeds 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的住宿设施 (4.6/5) ,拥有独特功能如 Revenue management module and Payment processing.
MIWA Lock Co. 表现出色 .
基于 HTR 上 1,336 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 起价 $600/月 | 联系销售 |
| 经验证的评价 | 1,336 | 0 |
在分析了 1,336 条经验证的评价后,Cloudbeds 用户最看重其 易用性和员工培训, pms日历和预订管理, 报告与分析,而 MIWA Lock Co. 用户则强调 。点击任意主题查看评价者的反馈。
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MIWA Lock Co. |
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易用性和员工培训
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PMS日历和预订管理
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报告与分析
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渠道管理和OTA连接
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支持响应速度和人工协助
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移动应用和远程访问限制
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账单、支付和发票设置
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各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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MIWA Lock Co. |
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| 小型(10-24 间客房) ▾ | #1 592 条评价 | — |
| 中型(25-74 间客房) ▾ | #4 212 条评价 | — |
| 大型(75-199 间客房) ▾ | #5 42 条评价 | — |
| 超大型(200+ 间客房) | #13 4 条评价 | — |
按酒店类型
| 细分市场 |
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MIWA Lock Co. |
|---|---|---|
| 精品酒店 ▾ | #2 473 条评价 | — |
| 豪华酒店 ▾ | #4 228 条评价 | — |
| 品牌/连锁酒店 ▾ | #6 116 条评价 | — |
| 长住酒店 ▾ | #2 93 条评价 | — |
按区域
| 细分市场 |
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MIWA Lock Co. |
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| 北美 ▾ | #2 435 条评价 | — |
| 欧洲 ▾ | #7 163 条评价 | — |
| 亚太 ▾ | #3 226 条评价 | — |
| 中东 ▾ | #7 11 条评价 | — |
Choosing between Cloudbeds PMS and MIWA Lock Co. hinges on your property’s operational needs. While Cloudbeds offers a full-stack property management platform, MIWA Lock Co. specializes in high-quality electronic locking solutions. Both solve different problems—Cloudbeds streamlines hotel operations, while MIWA Lock Co. enhances access control—but which aligns better with your goals?
Cloudbeds is a comprehensive management system with extensive features, whereas MIWA Lock Co. provides lock hardware and access solutions. Would your hotel benefit more from an integrated PMS or from upgrading your physical access controls?
Cloudbeds is a property management platform trusted by over 1,000 hotels, with a 4.63/5 overall rating based on recent reviews and 81 ratings from the last six months. It simplifies reservations, guest communication, revenue management, and distribution, reducing manual work and increasing efficiency.
MIWA Lock Co. ranks with a 0/5 overall score and no reviews—indicating it’s a niche hardware provider with no publicly available customer feedback or recent data. It solves a different problem: secure, electronic access to rooms, not operational management.
Given the focus on overall hotel management, Cloudbeds’ comprehensive ecosystem makes it the clear choice for most properties. But if your primary concern is upgrading your lock system, MIWA Lock Co. is the specialist.
If your hotel needs an all-in-one property management solution that covers reservations, distribution, guest engagement, and revenue, go with Cloudbeds. Its 1071 reviews and recent positive feedback demonstrate its reliability and user satisfaction.
If your primary need is a reliable, high-quality electronic locking system to improve guest security and access, MIWA Lock Co. is the right fit. Its hardware-focused approach offers durability and security, but lacks the management features of Cloudbeds.
For hotels seeking operational efficiency and growth, Cloudbeds is the obvious pick. Meanwhile, properties prioritizing physical security upgrades should consider MIWA Lock Co. independently.
Cloudbeds boasts a 4.61/5 ease-of-use rating based on recent reviews, with users praising its intuitive dashboard, straightforward onboarding, and mobile accessibility. Staff consistently report that Cloudbeds reduces training time and simplifies daily operations.
MIWA Lock Co., however, has no available user ratings or reviews, making it impossible to assess ease of use. As a hardware provider, its implementation involves physical installation, which may be more complex than software onboarding.
Edge: Cloudbeds. Its proven, high-rated user experience makes daily management easier for your team.
Cloudbeds offers 64 unique features, including a channel manager, centralized user management, analytics dashboards, revenue management, online check-in, guest messaging, and more. It also integrates with over 190 verified partners, supporting a wide range of operational needs.
MIWA Lock Co. does not list features or integrations, focusing solely on hardware and lock solutions. It lacks the digital management and automation tools that Cloudbeds provides.
For a hotel seeking a complete management system, Cloudbeds’ broad feature set is a decisive advantage. If physical access control is your focus, MIWA Lock Co.’s hardware might be sufficient, but it will not automate or streamline other operations.
Edge: Cloudbeds. Its extensive feature set and integrations make it a more versatile tool for your hotel.
Cloudbeds’ support team has a 4.41/5 rating, with recent reviews praising its responsiveness, helpfulness, and proactive communication. Users note that support often resolves issues swiftly, especially during onboarding and troubleshooting.
MIWA Lock Co. has no publicly available support ratings or recent customer feedback, making it difficult to evaluate support quality. As a hardware supplier, support is likely more focused on installation and technical issues rather than ongoing customer service.
Edge: Cloudbeds. Its well-rated, responsive support team adds confidence during onboarding and daily use.
Cloudbeds offers integrations with 190 verified partners, including popular OTAs, payment providers, and revenue tools. Its API allows for extensive customization and automation, connecting seamlessly to other hotel systems.
MIWA Lock Co. does not list integrations or API capabilities, concentrating exclusively on hardware solutions. Its focus is on physical security rather than digital ecosystem connectivity.
For hotels looking to unify operations through integrations, Cloudbeds’ extensive partner network is unmatched. MIWA Lock Co. serves a different purpose, primarily physical access.
Edge: Cloudbeds. Its broad range of integrations supports a connected property management environment.
Cloudbeds’ recent reviews show a 4.63/5 rating, with an overall likelihood to recommend of 91%. Hoteliers of all sizes praise its ease of use, support, and value, especially those focused on revenue growth and operational efficiency.
MIWA Lock Co. has no available ratings or reviews, making it impossible to determine user satisfaction or hotel segment preferences.
Given the volume and recency of Cloudbeds’ reviews, it clearly maintains higher hotel-rated satisfaction. If user experience matters, Cloudbeds is the preferred choice.
Cloudbeds charges a base price of $600 per month, with no free tier or trial, reflecting its enterprise-level features. Pricing is transparent but may be a barrier for small properties with tight budgets.
MIWA Lock Co. does not publish pricing information, as it primarily offers hardware solutions. Costs depend on lock models and installation, which vary widely.
For most hotels, Cloudbeds’ predictable subscription fee offers clarity, while MIWA Lock Co.’s costs are variable and hardware-dependent.
Not ideal if:
Cloudbeds suits hotels seeking operational control, growth, and guest engagement.
Not ideal if:
MIWA Lock Co. is best for properties wanting reliable access hardware, independent of other management systems.
Cloudbeds is a comprehensive property management system trusted worldwide, with extensive features, integrations, and recent positive reviews. Its focus is on streamlining operations, increasing revenue, and enhancing guest experiences through digital tools.
MIWA Lock Co. provides high-quality electronic locks essential for guest security and access control but lacks management or operational features. It’s a hardware solution, not a management platform.
If your goal is a unified, scalable management environment, choose Cloudbeds; it’s built for operational growth. If you need to upgrade physical security and access points, MIWA Lock Co. offers a professional hardware choice, though it won’t address other operational concerns.
In summary: For most hotels seeking an all-in-one property management solution, Cloudbeds’ extensive, review-backed platform makes it the clear winner. MIWA Lock Co. remains a solid choice if physical security upgrades are your priority, but it doesn’t replace or complement a management system.
酒店运营软件(PMS) 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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MIWA Lock Co. | |
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| 起始价格 | 起价 $600/月 | — |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
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MIWA Lock Co. |
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会计与金融
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| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
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用户管理
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| 访客通信(短信) | ||
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
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支持与培训
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| 在线 24/7 支持 | ||
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食品与饮料
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温泉
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| 水疗和健康模块 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
该目标暂无已发布的案例研究。
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
该目标暂无已发布的案例研究。
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
一个反复强调的优势是Cloudbeds对非技术背景的酒店员工来说易于学习,这缩短了培训时间,并帮助小型酒店以更少的复杂度运营。评论者常提到教程、视频和简洁的界... 一个反复强调的优势是Cloudbeds对非技术背景的酒店员工来说易于学习,这缩短了培训时间,并帮助小型酒店以更少的复杂度运营。评论者常提到教程、视频和简洁的界面是系统加快采用和日常操作的原因。
用户通常将Cloudbeds的日历作为核心的日常工作区,用于查看房态、管理预订和处理入住/退房。他们重视清晰的房态概览、拖放编辑、拆分预订以及更快的前台工作流程... 用户通常将Cloudbeds的日历作为核心的日常工作区,用于查看房态、管理预订和处理入住/退房。他们重视清晰的房态概览、拖放编辑、拆分预订以及更快的前台工作流程,尽管有些用户希望点击次数更少、预订操作更安全。
支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天... 支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天机器人操作不顺畅,以及在紧急酒店问题上缺乏电话或真人支持。
酒店经营者提出异议的方面
支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天... 支持服务是评论中的一个主要差异点,许多用户称赞快速的在线聊天帮助、良好的跟进以及帮助新员工快速上手的培训支持。同时,也有一些评论者批评响应时间慢、聊天机器人操作不顺畅,以及在紧急酒店问题上缺乏电话或真人支持。
Cloudbeds 的云访问功能受到好评,因为管理者可以随时随地工作,但移动应用始终是一个薄弱环节。评测者希望实现真正的随时操作,比如创建预订、接收推送通知、查... Cloudbeds 的云访问功能受到好评,因为管理者可以随时随地工作,但移动应用始终是一个薄弱环节。评测者希望实现真正的随时操作,比如创建预订、接收推送通知、查看房态,以及拥有更稳定的应用体验。
独特功能
评分差异最大的方面
这取决于您的需求。Cloudbeds PMS 和 MIWA Lock Co. 共享许多核心 Property Management Systems 功能,但各有独特的能力。Cloudbeds PMS 提供 203 个经验证的集成合作伙伴,而 MIWA Lock Co. 提供 0 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Cloudbeds PMS 在易用性方面领先,评分为 4.6/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds PMS:否。MIWA Lock Co.:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 100,MIWA Lock Co. 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐