The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 217 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
eviivo 表现出色 在 customer service 方面 — 尤其适合 Vacation Rentals & Villas 类型的物业 (0.0/5) ,拥有独特功能如 Native Email Marketing and Guest Feedback Management.
WebBookingPro 表现出色 在 ease of use and customer support 方面 .
基于 HTR 上 217 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | From $700/mo | Contact sales |
| 经验证的评价 | 216 | 1 |
在分析了 217 条经验证的评价后,eviivo 用户最看重其 customer service, user friendly interface and ease of use, 沟通与融合,而 WebBookingPro 用户则强调 。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
Customer Service
▾
|
|
|
+
User Friendly Interface and Ease of Use
▾
|
|
|
+
沟通与融合
▾
|
|
|
+
培训和文档
▾
|
|
| 缺点 | |
|
−
聊天支持限制
▾
|
|
|
−
预订管理
▾
|
|
|
−
群组管理和自动化
▾
|
|
各产品在不同物业规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #11 54 条评价 | #41 1 条评价 |
| 中型(25-74 间客房) ▾ | #18 14 条评价 | — |
| 大型(75-199 间客房) ▾ | #10 6 条评价 | — |
| 超大型(200+ 间客房) | #21 0 条评价 | — |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #10 44 条评价 | #39 1 条评价 |
| 豪华酒店 ▾ | #7 35 条评价 | #36 1 条评价 |
| 品牌/连锁酒店 ▾ | #10 19 条评价 | — |
| 长住酒店 ▾ | #10 12 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #10 30 条评价 | — |
| 欧洲 ▾ | #3 152 条评价 | #28 1 条评价 |
| 亚太 | #25 2 条评价 | — |
| 中东 | #21 0 条评价 | — |
Choosing the right hotel management software can streamline your operations, improve guest experiences, and boost revenue. Both eviivo Suite™ by eviivo and WebBookingPro HMS aim to simplify hotel management, but their approaches and strengths differ significantly. Your decision hinges on your property’s size, segment, regional presence, and specific operational needs.
If you want a platform backed by a large, active user base with extensive features and recent, positive reviews, eviivo Suite™ clearly leads. Conversely, WebBookingPro’s limited review data and smaller integration network suggest it’s less proven in the field.
eviivo Suite™ offers a comprehensive system with 191 reviews and a high overall rating of 1/5 from users, but notably, it has a high NPS score of 9.17/5 and recent positive feedback. WebBookingPro, on the other hand, has only one review with no recent data, making its performance and reliability less transparent.
Both products address core hotel management needs like reservations, channel management, and guest communication. However, eviivo’s broad feature set and large, diverse regional presence, especially among independent and B&B properties, make it a more established choice. WebBookingPro’s focus on simplicity and a smaller, luxury-only user base suggests a more niche appeal. Are you willing to take a risk on less proven software, or do you prefer a platform with proven performance and ongoing development?
If your hotel needs a flexible, feature-rich platform that addresses multiple operational areas—like guest CRM, automated night audits, and online check-ins—eviivo Suite™ is the better fit. Its customer reviews emphasize ease of use, high support quality, and a robust integration network, particularly for independent properties and B&Bs.
If your hotel is a luxury operation seeking straightforward booking and property management, and you're comfortable with limited third-party integrations, WebBookingPro might suffice. However, its lack of recent reviews and small user base suggest it’s less tested for broader operational needs.
For most properties, especially those aiming for growth and automation, eviivo’s proven track record makes it the safer, more strategic choice.
eviivo Suite™ boasts a high ease of use rating of 4.48/5, with many reviews citing its intuitive interface and straightforward reservation management. Onboarding is similarly rated at 4.38/5, and users praise its staff training and ongoing support, although some mention room for interface refinements.
WebBookingPro claims a perfect 5/5 ease of use score, emphasizing its simple interface designed to minimize staff training time. However, the lack of recent reviews and user feedback makes it difficult to assess real-world usability and support quality.
Edge: eviivo Suite™, due to its extensive user feedback, recent reviews, and demonstrated ability to support complex operations.
eviivo Suite™ provides 38 unique features, including group bookings, native email marketing, guest feedback, house-keeping modules, automated night audits, and guest messaging—many of which WebBookingPro does not offer. Its features are designed for independent hotels, B&Bs, and vacation rentals, enabling detailed revenue tracking and guest engagement.
WebBookingPro offers a core set of reservation and channel management tools but lacks the extensive feature diversity seen in eviivo. With no unique features listed, its advantage is simplicity rather than breadth.
Edge: eviivo Suite™, for its broad and specialized feature set tailored to a variety of property types.
eviivo consistently receives high praise for customer support, with a 4.57/5 rating and reviews highlighting its professionalism, responsiveness, and helpful onboarding. Users mention training sessions and ongoing assistance as key strengths, even amidst some communication issues in chat support.
WebBookingPro’s support rating is not available, but its reviews praise the platform’s reliability and ongoing improvements over seven years, though the absence of recent testimonials limits clarity on current support quality.
Edge: eviivo Suite™, given its higher rating and extensive positive feedback, especially on onboarding and support.
eviivo integrates with 32 verified partners, including major OTAs, channel managers, and ancillary service providers like TripAdvisor, D-Edge, and Hotelchamp. Its extensive integration network supports hotels in maximizing distribution and operational connectivity.
WebBookingPro, with only four verified partners, has a narrower integration footprint, mainly connecting with Octorate, Cloudbeds, and Grupo Hotusa. This limits its flexibility for hotels that depend on diverse third-party systems.
Edge: eviivo Suite™, with a significantly larger and more proven integration ecosystem.
eviivo has 191 reviews, with most recent feedback highlighting its ease of use, support, and feature set, giving it a clear advantage in confidence. Its overall rating is 1/5, but this is misleading; the detailed reviews and high NPS illustrate broad satisfaction among independent and B&B operators.
WebBookingPro has only one recent review, with no comparative data. Its user base is small, and without more reviews, it's difficult to gauge overall satisfaction.
Thus, eviivo’s larger, recent review base makes it the more reliable choice.
eviivo’s pricing starts at a base fee of $700 per month, with no trial or freemium options, which is typical for comprehensive PMS solutions. WebBookingPro’s pricing details are not publicly available, but no trial info is listed, making cost comparisons challenging.
Given the extensive feature set and proven support, eviivo’s cost reflects its value. The lack of transparency from WebBookingPro complicates assessing its worth.
Not ideal if...
Not ideal if...
eviivo Suite™ is a comprehensive, feature-rich solution with a proven track record, extensive integrations, and high customer satisfaction among independent and B&B properties. Its large review base, recent feedback, and regional presence across multiple continents make it the more trustworthy and scalable choice.
WebBookingPro offers a simpler, more streamlined platform that may suit small, luxury hotels with limited operational needs. However, its limited reviews and smaller ecosystem mean it’s less proven and less capable of supporting growth or complex operations.
For most hotels, especially those seeking growth, automation, and reliable support, eviivo Suite™ stands out as the superior option. If simplicity and minimal features are your priority, WebBookingPro could be considered, but with caution due to the limited publicly available data.
酒店管理软件 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
|
|
|
|
|---|---|---|
| Starting Price | From $700/mo | — |
根据 HTR 的产品数据库,eviivo Suite™ HMS 和 WebBookingPro HMS 共享 16 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 |
|
|
|---|---|---|
| 原生电子邮件营销 | ||
| 团体预订引擎 | ||
| 客人反馈管理 | ||
| 家政 | ||
| 网站开发 | ||
| 评分购物模块 |
显示主要差异。这两款产品之间还有 26 项功能存在差异。
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
该目标暂无已发布的案例研究。
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
该目标暂无已发布的案例研究。
"Managing The Historic Berkeley Place is a unique challenge given its historic significance and diverse suite offerings. With eviivo, every aspect, from booking to guest communicati..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Users frequently commend Eviivo for its exceptional customer service, with advisors like Jilani, Gu7etif, and Sam noted for their professionalism and... Users frequently commend Eviivo for its exceptional customer service, with advisors like Jilani, Gu7etif, and Sam noted for their professionalism and responsiveness during support interactions. The support team's availability significantly aids users in troubleshooting and optimizing system use.
Eviivo's interface is consistently hailed as simple and intuitive, making it easy for newcomers to manage bookings, calendars, and hotel operations ef... Eviivo's interface is consistently hailed as simple and intuitive, making it easy for newcomers to manage bookings, calendars, and hotel operations effortlessly. This contributes to enhanced productivity by reducing the learning curve for users.
与短信和WhatsApp等通讯工具的集成是一项显著功能,许多用户都赞赏其简化客户互动的方式。这有助于提升客户体验的定制化和个性化程度。
酒店从业者提出异议的方面
尽管Eviivo的在线聊天支持服务总体上广受好评,但一些用户反映其存在一些不足,例如客服人员在线时间有限、服务质量参差不齐等。改进这些方面有助于提升整体客户... 尽管Eviivo的在线聊天支持服务总体上广受好评,但一些用户反映其存在一些不足,例如客服人员在线时间有限、服务质量参差不齐等。改进这些方面有助于提升整体客户服务体验。
Eviivo高效的预订管理功能备受赞誉,可帮助酒店跨渠道无缝管理客房供应和预订情况。这通过确保有效的入住率管理,提升了收益优化。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。eviivo Suite™ HMS 和 WebBookingPro HMS 共享许多核心 Hotel Management Software 功能,但各有独特的能力。eviivo Suite™ HMS 提供 32 个经验证的集成合作伙伴,而 WebBookingPro HMS 提供 4 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。WebBookingPro HMS 在易用性方面领先,评分为 5.0/5 对比 4.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
eviivo Suite™ HMS:否。WebBookingPro HMS:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。eviivo 的 HT Score 为 88,WebBookingPro 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
产品推荐顾问