The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 2,097 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Cloudbeds 表现出色 在 ease of use and fast staff adoption 方面 — 尤其适合 independent 类型的物业 (4.6/5) ,拥有独特功能如 Revenue management module and Payment processing.
Yanolja Cloud Solution 表现出色 在 customer support and ROI 方面 — 尤其适合 brand 类型的物业 (3.0/5) ,拥有独特功能如 On premise.
基于 HTR 上 2,097 条经验证的酒店从业者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | From $600/mo | From $100/mo |
| 经验证的评价 | 1,281 | 816 |
在分析了 2,097 条经验证的评价后,Cloudbeds 用户最看重其 ease of use and fast staff adoption, reporting and analytics, reservations and calendar workflow,而 Yanolja Cloud Solution 用户则强调 易于使用且界面友好, 可靠性和效率提升, integration and real-time synchronization。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
Ease of use and fast staff adoption
▾
|
+
易于使用且界面友好
▾
|
|
+
Reporting and analytics
▾
|
+
可靠性和效率提升
▾
|
|
+
Reservations and calendar workflow
▾
|
+
Integration and real-time synchronization
▾
|
|
+
Channel management and OTA synchronization
▾
|
+
POS系统性能
▾
|
| 缺点 | |
|
−
客户支持和真人客服
▾
|
−
报告和分析功能增强
▾
|
|
−
Payments, billing, and invoicing
▾
|
−
高级功能请求
▾
|
|
−
Housekeeping, room status, and operational workflow
▾
|
−
移动应用性能
▾
|
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #1 592 条评价 | #2 492 条评价 |
| 中型(25-74 间客房) ▾ | #4 212 条评价 | #6 174 条评价 |
| 大型(75-199 间客房) ▾ | #5 42 条评价 | #10 14 条评价 |
| 超大型(200+ 间客房) | #13 4 条评价 | #37 1 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #2 473 条评价 | #3 264 条评价 |
| 豪华酒店 ▾ | #4 228 条评价 | #2 416 条评价 |
| 品牌/连锁酒店 ▾ | #6 116 条评价 | #5 131 条评价 |
| 长住酒店 ▾ | #2 93 条评价 | #5 41 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #2 435 条评价 | #16 45 条评价 |
| 欧洲 ▾ | #7 163 条评价 | #26 16 条评价 |
| 亚太 ▾ | #3 226 条评价 | #1 635 条评价 |
| 中东 ▾ | #7 11 条评价 | #3 15 条评价 |
Choosing between Cloudbeds PMS and Yanolja Property Management System hinges on your hotel's operational needs, technical infrastructure, and growth ambitions. Both platforms aim to streamline hospitality management but diverge significantly in deployment, features, and user experience. Cloudbeds offers a cloud-based, highly integrated system with a broader user base and more recent reviews, making it the stronger choice for most hotels. Do you want a flexible, cloud-native system or a robust on-premise solution?
Cloudbeds provides an all-in-one, cloud-hosted platform, enabling remote management, real-time updates, and a wide array of integrations. Yanolja, on the other hand, is an on-premise system designed for full control, local data security, and offline operation. Both systems reduce manual work and prevent overbookings but differ in deployment and ease of access. Given the recent surge in Cloudbeds reviews—1071 total, with 81 in the last 6 months—and higher overall ratings, Cloudbeds's latest user feedback is more relevant. Which approach aligns better with your hotel’s size, tech strategy, and need for remote access?
If your hotel needs a scalable, cloud-based platform that offers extensive integrations, automation, and a user-friendly interface, Cloudbeds is the clear winner. Its feature set includes a channel manager, booking engine, revenue management, and guest communication tools—many of which are absent in Yanolja. Conversely, if your hotel prefers full local control, data security, and operates in areas with unreliable internet, Yanolja’s on-premise solution might suit your needs better. Based on recent reviews and higher overall ratings, Cloudbeds is the more trusted choice for most hotels seeking ease of use and extensive features.
Cloudbeds boasts a 4.61/5 rating for ease of use, supported by its intuitive, mobile-friendly interface and comprehensive onboarding process. Many users praise its simple reservation workflows and centralized management, which reduce staff training time and operational errors. Yanolja scores slightly higher at 4.77/5, with reviews highlighting its straightforward, on-premise setup and easy staff adoption. However, the frequently updated Cloudbeds platform is favored for its modern design and cloud accessibility. Edge: Cloudbeds.
Cloudbeds offers 64 unique features, including a channel manager, online check-in, automated reminders, guest messaging, revenue management, and a mobile app—features that are absent in Yanolja’s single on-premise offering. Yanolja’s one unique feature is its on-premise deployment, emphasizing local data control. Cloudbeds’s broader feature set, especially its integrations with third-party apps and automation tools, gives it a decisive edge for hotels seeking scalability and operational flexibility. Edge: Cloudbeds.
Cloudbeds’s support team is rated 4.41/5, with reviews describing their responsiveness and helpfulness as generally good, but some users report delays during peak times. Recent Cloudbeds reviews note that their customer service is prompt and supportive, especially during onboarding and troubleshooting. Yanolja’s customer support scores higher at 4.79/5, with many users praising its quick, reliable assistance and dedicated account managers. Nonetheless, the larger volume and recency of Cloudbeds reviews suggest its support system has more current, varied user feedback. Edge: Yanolja.
Cloudbeds connects to 190 verified partners, including major OTAs, payment providers, and marketing platforms, with 40 shared integrations with Yanolja. It offers a comprehensive marketplace for third-party apps, enabling extensive customization and automation. Yanolja has 157 verified partners, including notable integrations like Xero, QuickBooks, and various POS systems, but fewer third-party solutions overall. For scalability and flexibility, Cloudbeds’s larger, more diverse integration network makes it the better choice. Edge: Cloudbeds.
Cloudbeds has a 4.63/5 overall rating from 1071 reviews, with recent feedback praising its ease of use and revenue tools. Its review scores are higher across property types, especially boutique hotels and hostels, and the latest reviews reinforce strong satisfaction levels. Yanolja scores 4.25/5 from 662 reviews, with recent feedback emphasizing reliability and support but slightly lower satisfaction scores. The more recent reviews for Cloudbeds—especially over the last 6 months—make it the more trusted option. Edge: Cloudbeds.
Cloudbeds’s base price is $600/month, with no trial or freemium options, which may be a consideration for smaller properties. Yanolja’s on-premise solution is priced at $100/month, also without a trial, making it more affordable upfront but potentially requiring additional costs for hardware or customization. Overall, Cloudbeds’s higher price reflects its extensive features and cloud infrastructure, while Yanolja’s lower cost appeals to properties prioritizing local control and cost savings.
Cloudbeds and Yanolja cater to different operational philosophies—cloud versus on-premise. Cloudbeds’s recent reviews, higher overall ratings, and broader feature set make it the top choice for most hotels aiming for flexibility, ease of use, and scalability. Its extensive integrations and modern interface support growth and guest experience improvements.
Yanolja’s on-premise approach offers control and security for hotels with specific infrastructure needs or internet constraints. It appeals to properties preferring localized data management, particularly in regions where offline operation is critical. However, with fewer recent reviews and a smaller user base, it may require more technical expertise.
If your hotel values a modern, integrated, and easy-to-manage system with ongoing support and updates, Cloudbeds is the definitive recommendation. Choose Yanolja if control, security, and offline capability are your top priorities, and your operation can handle a more manual, local setup.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
|
|
|
|
|---|---|---|
| Starting Price | From $600/mo | From $100/mo |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
|
|---|---|---|
|
▾
会计与金融
|
|
|
| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
|
▾
营销与电子商务
|
|
|
| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
管理和配置
|
|
|
| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
|
▾
用户管理
|
|
|
| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
前台
|
|
|
| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
|
▾
群组管理
|
|
|
| 组功能 | ||
| 自动空间优化 | ||
|
▾
宾客体验
|
|
|
| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
|
▾
家政
|
|
|
| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
|
▾
付款
|
|
|
| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
|
▾
预订管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
收入管理
|
|
|
| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
|
▾
税务与合规
|
|
|
| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
|
▾
支持与培训
|
|
|
| 在线 24/7 支持 | ||
|
▾
食品与饮料
|
|
|
| EPoS | ||
|
▾
温泉
|
|
|
| 水疗和健康模块 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
该目标暂无已发布的案例研究。
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
该目标暂无已发布的案例研究。
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Users consistently describe Cloudbeds as intuitive, simple to learn, and easy for front-desk teams to adopt quickly. Several reviews highlight that th... Users consistently describe Cloudbeds as intuitive, simple to learn, and easy for front-desk teams to adopt quickly. Several reviews highlight that the clean layout and low training burden help hotels save time and keep daily operations moving smoothly.
Reviews often mention reporting as a core value, especially for occupancy, revenue, financials, and performance tracking. At the same time, many users... Reviews often mention reporting as a core value, especially for occupancy, revenue, financials, and performance tracking. At the same time, many users want more flexible filters, better customization, and easier export/visualization because the current reports can feel limited or too complex.
A major theme is how Cloudbeds helps teams manage bookings, room assignments, drag-and-drop changes, and availability from the calendar view. Reviewer... A major theme is how Cloudbeds helps teams manage bookings, room assignments, drag-and-drop changes, and availability from the calendar view. Reviewers say this streamlines front-desk work, speeds check-in/check-out, and helps prevent operational mistakes during busy periods.
酒店从业者提出异议的方面
客服支持是评论中最具争议的话题之一。许多用户称赞客服快速、专业且响应迅速,而另一些用户则批评工单处理速度慢、聊天机器人体验差,以及在遇到紧急酒店问题时... 客服支持是评论中最具争议的话题之一。许多用户称赞客服快速、专业且响应迅速,而另一些用户则批评工单处理速度慢、聊天机器人体验差,以及在遇到紧急酒店问题时缺乏可靠的电话支持。
Cloudbeds is often credited with simplifying payments, reconciliation, and financial tracking, especially when integrated payments or pay-by-link are... Cloudbeds is often credited with simplifying payments, reconciliation, and financial tracking, especially when integrated payments or pay-by-link are used. However, users also request more gateway options, better invoice support, and smoother handling of local payment methods and long-stay billing.
排名更高的方面
独特功能
酒店从业者喜爱的方面
许多评论都强调了该系统的用户友好型设计,这使得新员工能够轻松上手,快速掌握使用方法。直观的界面简化了日常操作,尤其是在预订和计费流程方面。
Yanolja 因其可靠性而备受赞誉,用户称赞其系统稳健可靠,能够提升部门效率和准确性。该平台在简化前台和收益管理方面的支持尤其受到重视。
Users praise Yanolja for its seamless integration of PMS, Channel Manager, POS, and Booking Engine, enabling efficient operations through real-time up... Users praise Yanolja for its seamless integration of PMS, Channel Manager, POS, and Booking Engine, enabling efficient operations through real-time updates that prevent overbookings and ensure inventory accuracy. The integration notably simplifies reservation handling and outlet billing.
酒店从业者提出异议的方面
虽然该系统在运行效率方面表现出色,但用户经常要求提供更高级的报告选项和可自定义的仪表板,以便更好地监控性能并支持决策过程。
用户期待某些高级功能,例如 WhatsApp 发票和更深入的 CRM 集成,能够进一步增强与客户的沟通和运营效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Cloudbeds PMS 和 Yanolja Property Management System 共享许多核心 Property Management Systems 功能,但各有独特的能力。Cloudbeds PMS 提供 200 个经验证的集成合作伙伴,而 Yanolja Property Management System 提供 155 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Yanolja Property Management System 在易用性方面领先,评分为 4.8/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds PMS:否。Yanolja Property Management System:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 100,Yanolja Cloud Solution 的为 92。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案