The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 29 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Arribatec 表现出色 ,拥有独特功能如 PMS Integration and PCI Compliant.
LIKE MAGIC 表现出色 在 ease of use and customer support 方面 ,拥有独特功能如 Hotel Website Check-in Portal and Lobby Kiosk.
基于 HTR 上 29 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | From $700/mo |
| 经验证的评价 | 0 | 29 |
在分析了 29 条经验证的评价后,Arribatec 用户最看重其 ,而 LIKE MAGIC 用户则强调 宾客旅程应用程序, 自动化与集成, 非接触式办理登机手续。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 非接触式办理入住 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | — | #7 12 条评价 |
| 中型(25-74 间客房) ▾ | — | #7 10 条评价 |
| 大型(75-199 间客房) | — | #8 3 条评价 |
按物业类型
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| 精品酒店 ▾ | — | #11 6 条评价 |
| 豪华酒店 | — | #15 2 条评价 |
| 品牌/连锁酒店 | — | #15 2 条评价 |
| 长住酒店 ▾ | — | #5 12 条评价 |
按区域
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| 北美 | — | #17 1 条评价 |
| 欧洲 ▾ | — | #5 27 条评价 |
Choosing a contactless check-in platform is a critical step in modernizing your hotel’s operations and guest experience. While Arribatec’s Fàcil aims to improve guest engagement with digital solutions, LIKE MAGIC’s Check-in emphasizes automation and seamless guest journeys. Both platforms address the need for contactless processes, but they diverge significantly in features, user ratings, and market presence. Which solution fits your hotel’s specific needs best?
Fàcil by Arribatec offers a system designed around enhancing staff and guest interaction through self-service check-in options, holographic check-in, and mobile keys. However, its lack of recent reviews and zero ratings make assessing its current effectiveness difficult. LIKE MAGIC, by contrast, has a strong online reputation with a 74-point score, 29 reviews, and recent feedback, making it more reliable for hoteliers seeking proven solutions.
Both products aim to reduce front desk congestion and manual effort, but LIKE MAGIC extends beyond simple check-in to include digital concierge services, upselling, and automated task management. If your hotel prioritizes a tested, well-rated platform that supports personalized guest journeys, LIKE MAGIC is the clear choice. Are you ready to adopt a solution with a proven track record and high guest satisfaction?
If your hotel needs a platform focused on engaging guests and streamlining check-in with innovative formats like holographic or mobile keys, Fàcil could be appealing—though its lack of recent reviews makes this uncertain. If operational automation, high user ratings, and a broad suite of features are your priorities, LIKE MAGIC is the better option, especially for properties that want a platform already proven in real-world settings.
For hotels that value a straightforward self-service check-in, with options to enhance guest engagement, LIKE MAGIC’s extensive feature set and recent positive reviews make it the stronger choice. If your hotel is in Europe or Asia Pacific, LIKE MAGIC’s regional presence further supports its suitability for your market.
LIKE MAGIC’s UI scores a 4.9 out of 5, and its onboarding review ratings are nearly as high at 4.78. Guests and staff find it intuitive, with reviews highlighting how easy it is to check in and navigate the system, even without prior experience. Conversely, Arribatec’s interface has not received recent reviews or ratings, leaving its ease of use uncertain.
LikeMagic’s user-friendly design is complemented by comprehensive onboarding, enabling staff adoption without lengthy training. Edge: LIKE MAGIC.
LIKE MAGIC boasts 14 unique features, including hotel website check-in portals, document scanning, ID verification, and pre-arrival upselling, creating a comprehensive guest journey. Arribatec offers 3 shared features with LIKE MAGIC and 2 features exclusive to it—PMS integration and PCI compliance—but lacks many of the advanced functionalities.
If advanced features like multi-lingual interfaces, digital signature, and payment integrations are critical, LIKE MAGIC’s broader capabilities give it an advantage. Edge: LIKE MAGIC.
LIKE MAGIC’s customer support is rated at 4.83 out of 5, with reviews praising its responsiveness and helpful onboarding. Arribatec’s support ratings are unavailable, and a lack of recent reviews or feedback makes it difficult to assess their service quality.
Given LIKE MAGIC’s high ratings and recent reviews, you can expect consistent support and clearer communication. Edge: LIKE MAGIC.
LIKE MAGIC has 10 verified integrations, including notable partners like Mews, Adyen, and TrustYou, providing extensive options for connecting your existing systems. Arribatec supports 5 verified integrations, including Oracle Hospitality and Vingcard, but offers fewer options overall.
If your hotel relies on multiple third-party systems, LIKE MAGIC’s broader integration network is advantageous. Edge: LIKE MAGIC.
LIKE MAGIC’s recent reviews, totaling 29, give it a high overall rating of 74.02, with a 99% likelihood to recommend. Its reviews emphasize efficiency, ease of use, and guest satisfaction across various segments like city center and boutique hotels.
Arribatec, with no recent reviews or ratings, cannot be considered favorably. Hoteliers clearly favor LIKE MAGIC for its proven performance and high satisfaction ratings. Edge: LIKE MAGIC.
LIKE MAGIC is priced at $700 per month, with no free tier or trial info available. Arribatec’s pricing details are not publicly disclosed, making it difficult to compare cost directly. Given the limited data, LIKE MAGIC’s transparent pricing offers better clarity for budgeting.
Not ideal if you need a platform with a broad feature set, recent reviews, or regional support.
Not ideal if your hotel needs extensive customization or operates in regions outside LIKE MAGIC’s current reach.
LikeMagic offers a comprehensive, well-rated platform with a focus on automation, guest personalization, and operational savings. Its broad feature set, proven support, and recent reviews instill confidence in hoteliers looking for a reliable, scalable contactless check-in system.
Fàcil’s strengths lie in innovative check-in formats and guest engagement, but its lack of recent reviews and limited feature set make it less suitable for hotels seeking proven, high-performing solutions. If your hotel is ready for a mature platform that drives efficiency and guest satisfaction, LIKE MAGIC is the clear choice. Conversely, for hotels wanting cutting-edge guest interaction features and willing to accept less market validation, Fàcil might be worth exploring.
Note: Given the available data, LIKE MAGIC is the stronger choice based on recent reviews, user ratings, and market presence. For a precise fit, consider your hotel’s specific operational needs and regional support requirements.
非接触式办理入住 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | — | From $700/mo |
根据 HTR 的产品数据库,Fàcil by Arribatec 和 LIKE MAGIC (Check-in) 共享 3 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 大堂售货亭 | ||
| 条款和条件签署 | ||
| 符合 PCI 标准 | ||
| 经前管理系统整合 | ||
| 自定义问题 | ||
| 营销传播选择加入 | ||
| 酒店网站入住门户 | ||
| 预注册信息收集 |
显示主要差异。这两款产品之间还有 4 项功能存在差异。
我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we ru..."
该目标暂无已发布的案例研究。
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
酒店从业者喜爱的方面
宾客旅程应用程序 (Guest Journey App) 作为一个集中式枢纽,整合多种沟通渠道,让宾客能够以数字化方式管理服务。其直观的设计显著减少了人员需求,同时提升了... 宾客旅程应用程序 (Guest Journey App) 作为一个集中式枢纽,整合多种沟通渠道,让宾客能够以数字化方式管理服务。其直观的设计显著减少了人员需求,同时提升了宾客体验。
用户看重 LikeMagic,因为它能够与 PMS 和数字钥匙系统等现有系统无缝集成。客房服务和付款处理等重复性任务的自动化,让酒店员工能够专注于打造卓越的宾客体验... 用户看重 LikeMagic,因为它能够与 PMS 和数字钥匙系统等现有系统无缝集成。客房服务和付款处理等重复性任务的自动化,让酒店员工能够专注于打造卓越的宾客体验。
LikeMagic 的非接触式入住服务备受赞誉,提升了宾客的便利性,并减少了前台的拥挤。宾客可以通过手机办理入住,流程快捷卫生,尤其受到国际旅客的青睐。
酒店从业者提出异议的方面
LikeMagic 以通过客房升级和套餐附加服务等功能提升增值收入而闻名。该平台整合了延迟退房或客房送餐等附加服务,为提升收入提供了宝贵的机会。
人们经常提到需要更全面的分析和报告功能。用户表示希望拥有能够追踪宾客参与度并提供关键绩效指标的高级模块,从而更好地做出决策并改进服务。
独特功能
评分差异最大的方面
这取决于您的需求。Fàcil by Arribatec 和 LIKE MAGIC (Check-in) 共享许多核心 Contactless Check-in 功能,但各有独特的能力。Fàcil by Arribatec 提供 5 个经验证的集成合作伙伴,而 LIKE MAGIC (Check-in) 提供 10 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。LIKE MAGIC (Check-in) 在易用性方面领先,评分为 4.9/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Fàcil by Arribatec:否。LIKE MAGIC (Check-in):否。 两款产品目前均不提供免费版。大多数 Contactless Check-in 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Arribatec 的 HT Score 为 0,LIKE MAGIC 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案