项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
|
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|---|---|---|
| 小型(10-24 间客房) ▾ | #5 224 条评价 | — |
| 中型(25-74 间客房) ▾ | #3 238 条评价 | — |
| 大型(75-199 间客房) ▾ | #3 51 条评价 | — |
| 超大型(200+ 间客房) ▾ | #8 7 条评价 | — |
按酒店类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #4 248 条评价 | — |
| 豪华酒店 ▾ | #3 246 条评价 | — |
| 品牌/连锁酒店 ▾ | #4 145 条评价 | — |
| 长住酒店 ▾ | #4 49 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 | #52 4 条评价 | — |
| 欧洲 ▾ | #2 384 条评价 | — |
| 亚太 ▾ | #5 117 条评价 | — |
| 中东 ▾ | #1 21 条评价 | — |
Choosing between HotelTime PMS by HOTELTIME and Resly PMS by Resly hinges on your hotel’s scope and operational needs. Both systems address property management but serve markedly different markets and feature sets. HotelTime offers a comprehensive, multi-functional platform suited for larger or full-service properties, while Resly focuses on management rights and short-term rentals with an emphasis on simplicity. The critical question: which aligns best with your hotel’s size, complexity, and growth plans?
HotelTime PMS boasts a robust set of features, with 38 shared capabilities and 13 exclusive to its platform, including EPoS, guest CRM, automated night audits, and revenue management tools. It’s designed for properties of all sizes, including resorts and groups, with a presence in over 650 properties across 20+ countries. Resly, meanwhile, offers a streamlined experience with fewer features—only 38 shared and 7 unique to Resly—targeted primarily at management rights and short-term rentals. With no recent reviews or high overall ratings, Resly's market presence remains limited.
HotelTime’s reviews highlight its strong integration capabilities, real-time access, and extensive support network, while Resly's user base and customer feedback are virtually absent. If your hotel requires a full-featured PMS with deep integration options, HotelTime is the evident choice. But if your focus is on simple management of short-term rentals without complex operations, Resly might suffice. Do you need a versatile, scalable system, or just a basic platform for managing holiday lets?
If your hotel operates as a large resort, a boutique hotel, or a multi-property group, go with HotelTime. Its extensive feature set, including revenue management, guest profiles, spa modules, and integrations with 58 partners, makes it ideal for complex operations. For properties in Europe, the Middle East, or Asia Pacific, where regional support and multi-lingual options matter, HotelTime’s global presence and customer support make it a clear fit.
Resly is better suited if your hotel is primarily managing holiday rentals or management rights, especially if your property portfolio is smaller or requires straightforward trust accounting and booking management. Its intuitive interface and focus on automation can reduce admin burdens for property managers. However, if your hotel needs advanced features like POS, gift vouchers, or integrated payment terminals, Resly falls short compared to HotelTime. Is your hotel’s operational complexity high, or are you seeking a lean management tool?
HotelTime scores a 4.66/5 for ease of use, with many reviews praising its user-friendly interface, quick onboarding, and intuitive navigation—users often mention it takes minimal time to train staff. Its onboarding process averages 4.63/5, with support noted as responsive and helpful, although some users point out initial setup complexities.
Resly, with no available user ratings or recent reviews, cannot be confidently evaluated, but its positioning as a simplified platform suggests a straightforward user experience. Since Resly is designed for management rights and holiday lets, it likely emphasizes ease of booking and communication over extensive customization. Given HotelTime’s established reputation and recent reviews, edge: HotelTime.
HotelTime offers a suite of 38 shared features, with 13 exclusive tools such as EPoS, guest CRM, automated night audit, and revenue management, making it highly versatile. Its integrations with 58 verified partners enable extensive customization and operational flexibility. Resly, on the other hand, provides only 38 shared features but includes 7 unique features focused on guest communication, SMS messaging, guest app, and shift planning—elements tailored for management rights and short-term rentals.
HotelTime’s broad feature set, especially in revenue management, automation, and multi-channel integrations, clearly surpasses Resly's more limited offerings. If your hotel needs a comprehensive platform that covers multiple operational facets, HotelTime is the better choice. For simple booking and guest communication in rental management, Resly may suffice. Which features are critical to your hotel’s success?
HotelTime’s support team has an average rating of 4.73/5, with many reviews emphasizing their quick, knowledgeable responses and ongoing assistance. Users describe the onboarding as thorough, and support is available via online channels, making it easier to resolve issues swiftly.
Resly provides no recent reviews or support ratings, leaving its customer service quality unclear. The lack of review data suggests a smaller or less established support structure, which could pose risks for hotels requiring timely assistance. Given HotelTime’s consistent positive feedback on support, edge: HotelTime.
HotelTime integrates with 58 verified partners, including popular solutions like Profitroom, Bookboost, and STR, offering extensive options for revenue, marketing, and distribution tools. Its broad integration landscape allows your hotel to build a tailored tech stack that aligns with your existing systems.
Resly’s integration count is limited to only 2 verified partners, sharing one with HotelTime, Goki. Its narrower scope restricts flexibility and may necessitate manual processes or custom development down the line. For a hotel wishing to connect with multiple third-party tools, HotelTime is the clear winner. Edge: HotelTime.
HotelTime’s overall rating stands impressively at 4.83/5 based on 433 reviews, with recent feedback from 27 reviews in the last six months. Hoteliers across segments, from boutique to resort properties, consistently praise its usability, support, and feature richness. Many mention how it streamlines operations and enhances guest satisfaction.
Resly’s lack of reviews makes it impossible to assess user satisfaction or compare ratings. Without recent feedback or a sizable customer base, HotelTime’s proven track record makes it the better-rated choice. If ratings matter to your decision, HotelTime’s near-perfect score is decisive.
HotelTime charges a base fee of $600 monthly, with no freemium model, implementation fees, or monthly per-room charges. Pricing appears straightforward, but customization or advanced modules may incur additional costs—details are not openly published.
Resly does not disclose specific pricing details, which suggests its costs might be tailored or that it operates on a smaller scale. The lack of transparent pricing makes direct comparison difficult. Given HotelTime’s clear structure, the financial commitment is easier to anticipate. Is your budget flexible for a comprehensive PMS, or do you prefer a more transparent, lower-cost option?
Hotels that should consider HotelTime include:
Not ideal if your property is a small, independent, or vacation rental with minimal operational complexity. Hotels that need a simple, straightforward booking platform without many integrations might find HotelTime overly complex or costly.
Resly is suited for:
Not ideal if your hotel operates as a full-service property with extensive amenities, revenue management needs, or large-scale integrations. Larger hotels requiring advanced features and customization would outgrow Resly quickly.
HotelTime and Resly serve fundamentally different markets. HotelTime offers an all-encompassing platform built for complex operations, with extensive features, integrations, and support, making it a compelling choice for larger, multi-property, or full-service hotels. Resly, by contrast, provides a lightweight, easy-to-use system tailored for management rights or short-term rental providers seeking simplicity.
Choose HotelTime if your hotel needs a scalable, feature-rich PMS capable of handling diverse operations and integrations. It’s ideal for properties aiming to grow, automate, and optimize revenue. Opt for Resly if your focus is on managing holiday lets or small portfolios with minimal operational complexity, and you prioritize ease of use over advanced features.
In conclusion, for your hotel’s long-term success, HotelTime’s proven track record, recent reviews, and extensive capabilities position it as the more reliable choice for most operators seeking a comprehensive PMS solution.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
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|---|---|---|
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会计与金融
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| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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▾
营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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▾
管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
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▾
用户管理
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| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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▾
群组管理
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| 组功能 | ||
| 自动空间优化 | ||
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▾
宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
|
▾
家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
|
▾
付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
|
▾
预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
|
▾
收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
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支持与培训
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| 在线 24/7 支持 | ||
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食品与饮料
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| EPoS | ||
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温泉
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| 水疗和健康模块 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
该目标暂无已发布的案例研究。
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
评论中的一个共同主题是,HotelTime通过简洁直观的工作流程,减少了前台、收银和多部门操作的日常工作量。即使用户整体评价系统,也有人指出,过多的点击、弹窗... 评论中的一个共同主题是,HotelTime通过简洁直观的工作流程,减少了前台、收银和多部门操作的日常工作量。即使用户整体评价系统,也有人指出,过多的点击、弹窗或繁琐的编辑流程可能会拖慢员工速度,使培训或高峰期操作变得比必要的更困难。
用户经常提到HotelTime的支持团队是其主要优势,描述为响应迅速、联系方便、专业,且常能立即解决问题。多篇评论表示,这种响应速度减少了停机时间,使PMS在日常... 用户经常提到HotelTime的支持团队是其主要优势,描述为响应迅速、联系方便、专业,且常能立即解决问题。多篇评论表示,这种响应速度减少了停机时间,使PMS在日常运营中更易依赖,尤其是在前台或财务工作中酒店需要快速答复时。
评测者一致认为 HotelTime 在预订创建、编辑、房间可用性和房间块管理方面操作简便、速度快。该 PMS 被视为一款提升预订准确性、支持团队预订、帮助员工实时管理... 评测者一致认为 HotelTime 在预订创建、编辑、房间可用性和房间块管理方面操作简便、速度快。该 PMS 被视为一款提升预订准确性、支持团队预订、帮助员工实时管理入住率的工具,从而减少错误并加快前台工作流程。
酒店经营者提出异议的方面
许多评价强调HotelTime的账单和开票流程是其实际优势,特别是在预付款单、发票、单据匹配和收银工作方面。然而,用户也指出在发票编辑、过账日记账、拆分账单、... 许多评价强调HotelTime的账单和开票流程是其实际优势,特别是在预付款单、发票、单据匹配和收银工作方面。然而,用户也指出在发票编辑、过账日记账、拆分账单、押金、货币处理和会计对账方面存在一些摩擦,表明这是一个价值很高但流程复杂的环节。
一小部分但重要的评论涉及客人档案的处理,包括偏好存储、重复档案、客人历史和与文件关联的数据。用户希望拥有更丰富的客人档案,以及更清晰的合并或搜索操作,... 一小部分但重要的评论涉及客人档案的处理,包括偏好存储、重复档案、客人历史和与文件关联的数据。用户希望拥有更丰富的客人档案,以及更清晰的合并或搜索操作,以便员工能更快地为回头客提供服务,而无需创建重复记录或进行额外的手动清理。
独特功能
这取决于您的需求。HotelTime PMS 和 Resly PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。HotelTime PMS 提供 60 个经验证的集成合作伙伴,而 Resly PMS 提供 3 个。在切换之前,请查看上方的功能对比以了解它们的差异。
HotelTime PMS:否。Resly PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。HOTELTIME 的 HT Score 为 92,Resly 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐