项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 565 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
HOTELTIME 在工作流程效率与易用性方面表现出色,尤其适合房车营地与露营地住宿设施(4.8/5),并拥有交付过程以及客户关系管理等独家功能。
Zimmersoftware 凭借在前提等独家功能脱颖而出。
基于 HTR 上 565 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 起价 $600/月 | 起价 $200/月 |
| 经验证的评价 | 565 | 0 |
在分析了 565 条经验证的评价后,HOTELTIME 用户最看重其 工作流程效率与易用性, 支持与响应速度, 预订与房态管理,而 Zimmersoftware 用户则强调 。点击任意主题查看评价者的反馈。
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工作流程效率与易用性
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支持与响应速度
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预订与房态管理
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报告与分析
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账单、发票和会计
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客人档案与客人数据管理
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房价管理与定价控制
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各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #5 224 条评价 | — |
| 中型(25-74 间客房) ▾ | #3 238 条评价 | — |
| 大型(75-199 间客房) ▾ | #3 51 条评价 | — |
| 超大型(200+ 间客房) ▾ | #8 7 条评价 | — |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #4 248 条评价 | — |
| 豪华酒店 ▾ | #3 246 条评价 | — |
| 品牌/连锁酒店 ▾ | #4 145 条评价 | — |
| 长住酒店 ▾ | #4 49 条评价 | — |
按区域
| 细分市场 |
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| 北美 | #52 4 条评价 | — |
| 欧洲 ▾ | #2 384 条评价 | — |
| 亚太 ▾ | #5 117 条评价 | — |
| 中东 ▾ | #1 21 条评价 | — |
Choosing between HotelTime PMS by HOTELTIME and Zimmersoftware hinges on your hotel's specific operational needs and scale. Both products aim to streamline hotel management, but HotelTime offers a comprehensive, feature-rich platform with a global presence and extensive integrations, while Zimmersoftware markets itself as a straightforward, intuitive solution for smaller properties. Your decision should consider your property size, regional focus, budget, and required features.
HotelTime, with over 430 reviews and recent user feedback, clearly demonstrates a strong industry foothold and high user satisfaction. Zimmersoftware, lacking publicly available review data, does not provide the same level of proven user confidence. Is your priority a proven, extensively supported platform with broad capabilities?
HotelTime excels in supporting large and complex operations with its vast feature set, including EPoS, advanced revenue management, integrated POS, and guest CRM. It’s built for properties seeking a full-service PMS that can handle multiple departments and property types. Conversely, Zimmersoftware markets itself as a simplified, mobile-friendly platform ideal for smaller hotels, guesthouses, or vacation rentals needing basic reservation and billing functionalities.
HotelTime’s extensive feature catalog makes it suitable for mid-sized to large hotels aiming for operational automation and detailed reporting. Zimmersoftware’s limited feature scope suggests a focus on ease of use and quick deployment, better suited for properties with straightforward needs. Would your team benefit more from an all-in-one system or a streamlined, easy-to-navigate platform?
If your hotel needs a scalable, feature-rich PMS capable of managing multiple revenue streams, complex operations, and extensive integrations, go with HotelTime. It’s proven in over 650 properties across 20+ countries, with high ratings for ease of use, support, and value. For smaller properties or those prioritizing simplicity and lower upfront costs, Zimmersoftware might seem attractive due to its lower base price and straightforward interface, but its lack of review-based validation makes HotelTime the safer choice overall.
For properties seeking extensive third-party integrations, advanced automation, and a strong regional presence, HotelTime is the clear winner. If you prefer a minimal setup with essential features and are comfortable with less proven support, Zimmersoftware could suffice, but there's limited evidence of its performance at scale.
HotelTime has an average ease of use rating of 4.66/5 from over 430 reviews, with users praising its intuitive interface and quick onboarding. It scores well on staff adoption, supported by detailed onboarding processes and continuous support, though some mention complex module setups requiring training.
Zimmersoftware’s user interface is marketed as intuitive and mobile-friendly, but without publicly available reviews, we lack concrete user feedback to compare. Given HotelTime’s high review count and recent positive comments, the edge clearly goes to HotelTime for user-friendliness.
HotelTime provides a total of 39 features exclusive to its platform, including EPoS, integrated CRS, payment processing, guest CRM, automation tools, and a variety of modules like housekeeping, revenue management, and digital registration. These enable hotels to operate more efficiently across departments and scale their services.
Zimmersoftware offers a limited set of features with only one exclusive feature (on-premise deployment). Its core functionalities focus on reservations and billing, without the extensive automation and integration options found in HotelTime. Given the feature disparity, HotelTime’s extensive capabilities give it a decisive advantage. Edge: HotelTime.
HotelTime’s support team scores a robust 4.73/5 from 433 reviews, with many users praising their quick responses and helpfulness. Customers frequently mention that HotelTime’s support staff provides detailed onboarding, ongoing assistance, and rapid problem resolution.
There is no publicly available review data for Zimmersoftware’s support, which makes it impossible to compare support quality confidently. Given the extensive positive feedback for HotelTime, the clear edge is its dedicated, well-rated customer support.
HotelTime has verified integrations with 58 partners, including major industry players like Profitroom, STR, and Umi Digital, supporting a broad ecosystem of distribution and revenue management tools. Its extensive API and integration capacity allow for a highly connected hotel tech stack.
Zimmersoftware, with only 4 verified partners, offers limited integration options, focusing mainly on core reservation and billing functionalities. The disparity in integration depth further favors HotelTime. Edge: HotelTime.
HotelTime’s overall rating of 4.83/5 from 433 reviews emphasizes its strong reputation among hoteliers, with recent feedback highlighting operational improvements and excellent support. It scores particularly high across all categories—ease of use, support, onboarding, and value.
Zimmersoftware’s review count is zero, with no available ratings or testimonials. Based on the available data, HotelTime is the clearly preferred product in terms of user satisfaction. Edge: HotelTime.
HotelTime’s pricing starts at $600 per month, with no freemium or trial options publicly listed. Its higher price reflects its extensive features and support.
Zimmersoftware’s base price is $200 per month, with a 30-day trial available. Its lower price point suggests a more basic offering aligned with small properties, but with less proven support and fewer features.
Not ideal if your hotel:
Not ideal if your hotel:
HotelTime offers a comprehensive, feature-rich platform trusted by hundreds of properties worldwide. Its extensive integrations, proven support, and high user ratings make it the clear choice for hotels seeking a scalable, reliable PMS capable of handling complex operations.
If your hotel requires a flexible, all-in-one solution with broad capabilities and regional support, HotelTime is the superior option. Its proven track record outweighs the lower-cost simplicity of Zimmersoftware.
Conversely, if your property is small, with basic needs, and budget is a primary concern, Zimmersoftware’s limited scope and lower price might suffice. However, the lack of review data and proven performance at scale makes HotelTime the safer, more future-proof investment for most hotels.
In summary, HotelTime’s extensive feature set, large user base, recent positive reviews, and broad integrations make it the preferred choice for hotels ready to scale and optimize their operations.
酒店运营软件(PMS) 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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| 起始价格 | 起价 $600/月 | 起价 $200/月 |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
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用户管理
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| 访客通信(短信) | ||
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| 交易电子邮件(预订、作品集等) | ||
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
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支持与培训
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| 在线 24/7 支持 | ||
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食品与饮料
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温泉
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| 水疗和健康模块 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
该目标暂无已发布的案例研究。
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
评论中的一个共同主题是,HotelTime通过简洁直观的工作流程,减少了前台、收银和多部门操作的日常工作量。即使用户整体评价系统,也有人指出,过多的点击、弹窗... 评论中的一个共同主题是,HotelTime通过简洁直观的工作流程,减少了前台、收银和多部门操作的日常工作量。即使用户整体评价系统,也有人指出,过多的点击、弹窗或繁琐的编辑流程可能会拖慢员工速度,使培训或高峰期操作变得比必要的更困难。
用户经常提到HotelTime的支持团队是其主要优势,描述为响应迅速、联系方便、专业,且常能立即解决问题。多篇评论表示,这种响应速度减少了停机时间,使PMS在日常... 用户经常提到HotelTime的支持团队是其主要优势,描述为响应迅速、联系方便、专业,且常能立即解决问题。多篇评论表示,这种响应速度减少了停机时间,使PMS在日常运营中更易依赖,尤其是在前台或财务工作中酒店需要快速答复时。
评测者一致认为 HotelTime 在预订创建、编辑、房间可用性和房间块管理方面操作简便、速度快。该 PMS 被视为一款提升预订准确性、支持团队预订、帮助员工实时管理... 评测者一致认为 HotelTime 在预订创建、编辑、房间可用性和房间块管理方面操作简便、速度快。该 PMS 被视为一款提升预订准确性、支持团队预订、帮助员工实时管理入住率的工具,从而减少错误并加快前台工作流程。
酒店经营者提出异议的方面
许多评价强调HotelTime的账单和开票流程是其实际优势,特别是在预付款单、发票、单据匹配和收银工作方面。然而,用户也指出在发票编辑、过账日记账、拆分账单、... 许多评价强调HotelTime的账单和开票流程是其实际优势,特别是在预付款单、发票、单据匹配和收银工作方面。然而,用户也指出在发票编辑、过账日记账、拆分账单、押金、货币处理和会计对账方面存在一些摩擦,表明这是一个价值很高但流程复杂的环节。
一小部分但重要的评论涉及客人档案的处理,包括偏好存储、重复档案、客人历史和与文件关联的数据。用户希望拥有更丰富的客人档案,以及更清晰的合并或搜索操作,... 一小部分但重要的评论涉及客人档案的处理,包括偏好存储、重复档案、客人历史和与文件关联的数据。用户希望拥有更丰富的客人档案,以及更清晰的合并或搜索操作,以便员工能更快地为回头客提供服务,而无需创建重复记录或进行额外的手动清理。
独特功能
这取决于您的需求。HotelTime PMS 和 Zimmersoftware 共享许多核心 Property Management Systems 功能,但各有独特的能力。HotelTime PMS 提供 60 个经验证的集成合作伙伴,而 Zimmersoftware 提供 4 个。在切换之前,请查看上方的功能对比以了解它们的差异。
HotelTime PMS:否。Zimmersoftware:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。HOTELTIME 的 HT Score 为 92,Zimmersoftware 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐