项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 48 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Shiji Group 在项目沟通与跟进方面表现出色,尤其适合民宿住宿设施(4.9/5),并拥有宾客资料以及平板电脑/自助值机等独家功能。
WINSAR GROUP 在客户支持以及性价比方面表现出色,尤其适合机场与会议住宿设施(4.8/5),并拥有客户关系管理以及移动应用等独家功能。
基于 HTR 上 48 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 起价 $1,200/月 | 起价 $400/月 |
| 经验证的评价 | 37 | 11 |
在分析了 48 条经验证的评价后,Shiji Group 用户最看重其 项目沟通与跟进, 支持的可用性和响应速度, 部署过程中问题极少,而 WINSAR GROUP 用户则强调 响应迅速、积极主动的本地支持, 易用性和简化的日常酒店运营, 报告与分析深度。点击任意主题查看评价者的反馈。
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响应迅速、积极主动的本地支持
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支持的可用性和响应速度
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易用性和简化的日常酒店运营
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部署过程中问题极少
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报告与分析深度
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员工的专业性和乐于助人
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文档、教程和系统内帮助
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系统性能与速度
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税费计算准确性
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各产品在不同酒店规模、类型和区域的 酒店运营软件(PMS) 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) | #59 2 条评价 | #52 4 条评价 |
| 中型(25-74 间客房) ▾ | #31 17 条评价 | #58 1 条评价 |
| 大型(75-199 间客房) ▾ | #11 16 条评价 | #27 4 条评价 |
| 超大型(200+ 间客房) | #18 2 条评价 | — |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #32 19 条评价 | #49 5 条评价 |
| 豪华酒店 ▾ | #26 25 条评价 | #48 3 条评价 |
| 品牌/连锁酒店 ▾ | #23 20 条评价 | #47 3 条评价 |
| 长住酒店 | #36 3 条评价 | #49 1 条评价 |
按区域
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| 北美 | #32 4 条评价 | — |
| 欧洲 ▾ | #31 10 条评价 | — |
| 亚太 ▾ | #15 5 条评价 | #14 7 条评价 |
| 中东 ▾ | #3 15 条评价 | #21 1 条评价 |
Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency, guest experience, and growth potential. Both Shiji Daylight PMS and WINCLOUD aim to streamline hotel management but approach this goal differently. Shiji Daylight offers extensive features with a global reach, while WINCLOUD emphasizes ease of use and affordability. Your decision hinges on your hotel’s size, complexity, and specific needs—so which is the better fit?
Both systems address core hotel management needs—front desk operations, guest data management, and reporting—yet they diverge significantly in scope and maturity. Shiji Daylight boasts a broader feature set, over 64 integrations, and a global presence, making it suitable for large, complex hotel groups. WINCLOUD, with fewer features but high user satisfaction, targets smaller hotels and chains seeking simplicity and quick deployment.
The key difference lies in their market approach: Shiji’s extensive capabilities with a focus on customization and integration contrast with WINCLOUD’s straightforward, user-friendly design that prioritizes immediate usability. This raises the question: does your hotel need a comprehensive, scalable platform, or is ease of use more critical?
If your hotel operates across multiple locations, needs robust integrations, detailed reporting, and advanced guest profiling, go with Shiji Daylight PMS. Its feature richness—including guest profiles, multi-currency, online check-in/out, and extensive reporting—make it ideal for large or expanding hotel groups. Conversely, if your hotel is a smaller property or chain prioritizing quick setup and easy management, WINCLOUD offers a streamlined, cost-effective option with core features that support daily operations efficiently.
For boutique hotels or resorts where simplicity and cost are critical, WINCLOUD’s lower price point ($400 vs. $1,200 for Shiji) combined with straightforward functionality makes it the logical choice. Larger hotels needing extensive customization, integrations, and detailed analytics should lean toward Shiji’s more comprehensive platform.
Shiji Daylight scores a 4.63/5 in ease of use, with many reviewers praising its intuitive interface and helpful training materials, including videos and guides. Its onboarding process is well-rated at 4.38/5, which suggests a smooth setup, though some users note system speed can occasionally hinder efficiency.
WINCLOUD has a slightly higher ease-of-use score at 4.73/5, with reviews emphasizing its straightforward setup, quick learning curve, and dedicated support. Clients appreciate that it’s “easy to learn and start using immediately,” and support is consistently rated higher at 4.91/5, reflecting strong customer service.
Edge: WINCLOUD. Its high user satisfaction ratings on ease of use and support suggest a smoother experience for smaller teams or less tech-savvy staff.
Shiji Daylight offers 51 exclusive features, including guest profiles, multi-lingual support, online check-in/out, integrated CRS, and detailed reporting tools. It supports complex operations like group bookings, task management, and automated space optimization, making it suitable for large hotels and chains.
WINCLOUD features six unique capabilities, notably banquet management, revenue management, and its simple front-office modules. While fewer in total features—47 shared with Shiji—it covers essential hotel management needs with an emphasis on ease of use.
Edge: Shiji Daylight PMS. Its broader feature set makes it better suited for hotels seeking in-depth customization, analytics, and multi-property management.
Shiji’s support scores at 4.53/5, with reviews highlighting its 24/7 availability and helpfulness, yet some users mention occasional slow response times. Customers appreciate the comprehensive training materials and smooth onboarding process.
WINCLOUD outperforms with a 4.91/5 support rating, with reviews emphasizing responsive, patient, and clear assistance from support staff like Ms. Shane and Ms. Eliz. Clients consistently praise its quick, helpful responses and ongoing support, which is vital for smaller teams.
Edge: WINCLOUD. Its higher support rating and positive feedback suggest a more reliable help desk experience, especially for small to mid-sized hotels.
Shiji Daylight offers 64 verified partners, including major players like SiteMinder, Amadeus, and Oaky, enabling extensive connectivity across booking engines, CRS, payment systems, and more. This makes it highly adaptable for large hotel groups needing multiple system integrations.
WINCLOUD has no verified third-party integrations listed, limiting its connectivity options. While it supports core functions effectively, it may require additional manual work or custom solutions for advanced integrations.
Edge: Shiji Daylight PMS. Its extensive integration network makes it more versatile for complex, multi-system hotel operations.
Shiji’s ratings are mixed; with 32 reviews, it averages a 0/5 overall, primarily due to system speed issues and limited recent feedback. Its recent reviews are sparse, indicating less current user data and potentially unstable satisfaction levels.
WINCLOUD has 11 reviews, all within the last six months, with a 0/5 overall rating. However, recent support ratings and user comments about ease of use and responsiveness are highly positive, with a 9.45/5 NPS score indicating strong recommendation.
Given the recent review activity and higher customer support scores, WINCLOUD receives the stronger endorsement from hoteliers today.
Edge: WINCLOUD. Its more recent reviews and higher likelihood to recommend point to higher current satisfaction.
Shiji Daylight’s base price is $1,200, with no free tier or trial info available. Its higher cost reflects its extensive feature set and global deployment.
WINCLOUD is priced at $400, offering a more affordable entry point with no trial or hidden fees detailed. For small hotels or those cautious about budgets, WINCLOUD provides a compelling value.
Not ideal if your hotel is small, with simple needs, or if you prefer a quick, straightforward setup without extensive customization.
Not ideal if your hotel requires complex multi-property management, advanced analytics, or deep system integrations.
Shiji Daylight is a comprehensive, feature-rich PMS designed for large, complex hotel groups seeking extensive customization, integrations, and detailed analytics. Its broad regional presence and partnerships make it a fit for global hotel chains.
WINCLOUD offers a straightforward, cost-effective solution that excels in ease of use and support, making it ideal for smaller hotels or chains prioritizing simplicity and immediate functionality.
Choose Shiji Daylight if your hotel needs scalability, advanced features, and extensive integrations to support growth. Opt for WINCLOUD if your hotel values quick deployment, reliable support, and effective core operations at a lower price point.
In conclusion, the decision should be based on your hotel’s size, complexity, and operational priorities—both systems serve distinct hotel segments effectively.
酒店运营软件(PMS) 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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| 起始价格 | 起价 $1,200/月 | 起价 $400/月 |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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营销与电子商务
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| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
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用户管理
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
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| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
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支持与培训
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食品与饮料
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温泉
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我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
该目标暂无已发布的案例研究。
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
客户强调,世纪团队沟通清晰,始终让相关方了解进展。这种跟进程度帮助酒店避免实施过程中的混乱,支持更顺利的过渡。
评论指出,世纪支持在需要时随时可用,且客服代表乐于助人且响应迅速。这在设置和初期使用阶段,尤其是遇到时间敏感问题时,给酒店带来了信心。
反馈表明安装本身几乎没有问题,任何小故障都归因于酒店内部管理混乱,而非Shiji。对于正在评估该系统的酒店来说,这意味着实施风险较低,部署更可预测。
排名更高的方面
独特功能
酒店经营者喜爱的方面
评论中的一个主要优势是支持团队的响应速度和帮助态度,常被描述为耐心、积极主动且快速解决问题。酒店重视这一点,因为它减少了停机时间,帮助员工在出现问题时... 评论中的一个主要优势是支持团队的响应速度和帮助态度,常被描述为耐心、积极主动且快速解决问题。酒店重视这一点,因为它减少了停机时间,帮助员工在出现问题时保持运营顺畅。
用户反复表示,WinCloud使前台和整体酒店运营更易管理,系统设置完成后工作流程简单。它被认为有助于员工更高效、顺畅地完成日常任务。
许多评价者希望报告功能更强大,尤其是更详细、可定制且适合管理层使用的输出。他们要求更好的图形视图、报告定制以及更有助于决策的运营和收入报告。
酒店经营者提出异议的方面
多条评价提到响应时间缓慢、缓冲或需要更快的更新,尤其是在高峰运营期间。对于酒店来说,这很重要,因为性能迟缓会影响前台效率和客人体验。
有一条评论特别指出税费计算准确性存在问题,指出计算结果并不总是正确。这是一个关键问题,因为账单错误可能导致运营返工和客人不满。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Shiji Daylight PMS 和 WINCLOUD 共享许多核心 Property Management Systems 功能,但各有独特的能力。Shiji Daylight PMS 提供 72 个经验证的集成合作伙伴,而 WINCLOUD 提供 0 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。WINCLOUD 在易用性方面领先,评分为 4.7/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Shiji Daylight PMS:否。WINCLOUD:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Shiji Group 的 HT Score 为 75,WINSAR GROUP 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐