First, they used the Unified Inbox to centralise communications. Whether it was Facebook, WhatsApp, or their website, they could now easily review all messages and answer to their guests from one single place, before or during their stay. Second, they used collaboration features for communication across departments. They created different inboxes according to their departments. In this way, they could assign the messages to the right person with a single click. Now, all departments can provide the same information and reduce the time it takes to answer a question. Lastly, they implemented personalised marketing campaigns and closely tracked results. Before, the team at YellowSquare used several platforms to send out communications to guests. With Bookboost, now not only the time is saved but the options for personalisation are greater, allowing them to keep the vibe of the brand and transmit it visually to guests.

Effective Guest Communication: They had many communication channels and were looking for a way to provide better customer service, interact effectively with guests and create an effortless experience for them.

Pre-arrival Guest Engagement: They were looking to communicate all the other activities and benefits that were part of the brand during the pre-arrival phase.

Enhance Team Collaboration: With different messages across multiple channels, they wanted to make sure the team can direct the right question to the right employee.