Quest Cannon Hill saves 66 hours and sees 450% ROI in one month with Flexkeeping

OPERATIONS

Quest Cannon Hill, a 98-apartment Brisbane hotel with 90%+ occupancy, implemented Flexkeeping to remove operational friction. In its first month it saved 66 hours, lifted productivity 87% and recorded a 450% ROI.

Why it matters: High-occupancy, fast-turnover hotels need housekeeping and maintenance to keep pace. Quest Cannon Hill ran on clipboards, printed lists and multiple tracking documents, and housekeeping managers spent 35–40 minutes every day preparing boards. Departments coordinated by phone, often within earshot of guests. Flexkeeping builds room assignments from live PMS data and gives every team a real-time view of what needs doing.

Flexkeeping Automated Cleanings create room assignments from PMS data. Front office tasks and checklists run inside the platform, maintenance issues are logged and filtered digitally, and the team tracks amenity stock and linen counts in the same tool.

Top 3 Core Objectives: Quest Cannon Hill wanted to remove friction from a fast-paced operation, making its team’s workdays easier, not just faster.

Replace manual preparation: Eliminate clipboards, printed lists and cross-referencing for daily room assignments.
Improve team communication: Replace phone calls between front desk, housekeeping and maintenance with a shared live view.
Cut admin workload: Free up staff time through automated tasks and digital checklists.

Innovators Mentioned

Flexkeeping

Campbell Lee

General Manager and Franchisee

Quest Cannon Hill

"We’re already seeing dividends on the investment. It’s well and truly paying itself back."

Campbell Lee

General Manager and Franchisee

👍 General Manager and Franchisee Campbell Lee said that Campbell Lee says Flexkeeping is already paying back the investment after one month.:

"We’re already seeing dividends on the investment. It’s well and truly paying itself back."

⚖️ The selection process: During their research process, Campbell Lee evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

General Manager and Franchisee Campbell Lee said, about their decision: "If you enjoy a good bit of tech, it’s a no-brainer. But even if you don’t, your staff will love you for it."

📈 The results: In its first month, Quest Cannon Hill saved 66 hours, recorded a 450% ROI and saw an 87% productivity boost. It also saved $1,950 AUD in labour costs.