Capilon Hotels achieves 343% ROI across four London properties with Flexkeeping

OPERATIONS

Capilon Hotels, a management and development company running four boutique hotels in central London, replaced paper-based housekeeping with Flexkeeping. It has recorded a 343% ROI, a 67% productivity improvement and 114 hours saved every month.

Why it matters: Hotels that run housekeeping on paper and phone calls lack a live view of room status. In Capilon’s multi-building setup with one receptionist, updates took an hour or two to reach the front desk. Staff couldn’t confidently offer early check-in or late checkout, and maintenance issues were slow to report. Flexkeeping puts tasks on housekeepers’ phones and syncs room status to Mews in real time, so the front office can see which rooms are clean, in progress or inspected.

Flexkeeping housekeeping and maintenance tools with Flexie AI, a multilingual voice-to-text assistant, syncing room status to Mews. runnr.ai routes WhatsApp guest requests to the assigned housekeeper, and Mara Solutions turns overnight guest review feedback into maintenance tasks.

Top 3 Core Objectives: Capilon Hotels wanted to replace paper-based operations with a platform its team would actually use, and to give staff live visibility across four properties.

Replace paper operations: Move away from printed room assignments and phone calls to reception.
Drive team adoption: Choose a tool simple enough for staff who are not comfortable with technology, including those who don’t speak English as a first language.
Standardize across hotels: Run all four hotels on one platform so staff can move between properties and new hotels onboard quickly.

Innovators Mentioned

Flexkeeping

Sam Shepherd

COO

Capilon Hotels

"The guest makes the request and within a minute they’ve got a towel coming. People think it’s magic."

Sam Shepherd

COO

👍 COO Sam Shepherd said that Sam Shepherd says guest requests sent through WhatsApp reach the assigned housekeeper within a minute.:

"The guest makes the request and within a minute they’ve got a towel coming. People think it’s magic."

⚖️ The selection process: During their research process, Sam Shepherd evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

COO Sam Shepherd said, about their decision: "After months of researching different providers, this is the one that stood out. It’s super easy to use, even for people that technology doesn’t come naturally to, and it’s made everyone much more efficient."

📈 The results: Capilon Hotels recorded a 343% ROI and a 67% productivity improvement across its portfolio. It saves 114 hours and £1,599 every month.