Case Study

How Stoney Creek Hospitality Leverages Stayntouch to Streamline Operations and Maximize Revenue

Frewoini Golla

Stayntouch · 十一月 02, 2023

This case study showcases how Stoney Creek Hospitality, a well-known hotel group, used technology to overcome challenges and achieve significant improvements.

Why it matters: Their journey provides practical insights for hospitality companies looking to move away from legacy technology and embrace modern technology to enhance operations, guest experiences, and overall success.

In this case study, we uncover how Stoney Creek leveraged Stayntouch to address challenges and drive substantial improvements.

Top 3 Core Objectives: The three key objectives of Stoney Creek Hospitality were to enhance the user experience by improving the PMS, achieve seamless integrations for operational flexibility, and implement a dynamic revenue management system to streamline rate adjustments.

Improved User Experience: Stoney Creek faced a challenge with its legacy Property Management System (PMS) due to its unintuitive user interface and unreliable customer support. They needed a PMS that would provide an intuitive user experience and responsive customer support to streamline operations.
Seamless Integrations: Another key objective was to have a flexible and seamless integration architecture. Stoney Creek wanted to integrate new platforms into their PMS without difficulty or high costs. The goal was to enable swift adaptation to market demand changes through effective integrations.
Dynamic Revenue Management: Stoney Creek needed their new PMS to work well with their new dynamic Revenue Management System (IDeaS) to automate rate calculations and adjustments. With a diverse portfolio of over 50 different room types, they aimed to simplify the rate management process and ensure maximum revenue without manual effort.

"Before Stayntouch, we were using an inflexible on-premise system that was difficult for staff to learn and operate and lacked the customization we needed as a brand with multiple properties. The Stayntouch system is easy to use and train on, and the system's automation has greatly enhanced the productivity of our front desk and housekeeping teams."

Mark Creger

Chief Revenue Officer

👍 Chief Revenue Officer Mark Creger said that Stayntouch's intuitive platform, enhanced automation, and seamless integrations, significantly increased staff productivity and empowered Stoney Creek to make data-driven decisions, driving their success.:

"Before Stayntouch, we were using an inflexible on-premise system that was difficult for staff to learn and operate and lacked the customization we needed as a brand with multiple properties. The Stayntouch system is easy to use and train on, and the system's automation has greatly enhanced the productivity of our front desk and housekeeping teams."

⚖️ The selection process: During their research process, Mark Creger evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

Chief Revenue Officer Mark Creger said, about their decision: "Having a PMS/RMS stack that is powerful, flexible, easy to use, and seamlessly integrated has given us the ability to quickly make critical business decisions based on the data and analytical insights that are right at our fingertips. This is what is really moving the needle for us right now."

📈 The results: The results of Stoney Creek's transition to Stayntouch PMS include streamlined operations, enhanced guest experience, and record-setting revenue in 2021 and 2022.

Empowering Employees and Streamlining Operations | Stayntouch PMS streamlined Stoney Creek's operations by providing intuitive operating systems and mobile flexibility, reducing training time, enhancing guest engagement, and improving staff coordination while lowering labor costs. Stoney Creek was able to deploy Stayntouch PMS across 11 properties in under 6 weeks!
Seamless Integrations & Optimized Revenue Strategy | Stoney Creek achieved record-setting months in 2021 and 2022 by integrating IDeaS G3 RMS with Stayntouch PMS, enabling rate optimization based on market demand, and leveraging Stayntouch's mobile check-in to drive automated upsells for room upgrades and add-ons. The open-API architecture of both platforms facilitated accurate and timely forecasting.
Enhanced Guest Experience | Stayntouch's mobile check-in features enhanced the guest experience by allowing guests to check-in at their own convenience, on their smartphone, with the option to personalize their experience with special packages and add-ons.