Agilysys POS vs. Mews POS:
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The Decision

Choosing the right POS system for your hotel is crucial to streamline operations, enhance guest experiences, and improve profitability. Agilysys POS and Mews POS both aim to serve these needs, but they diverge significantly in market presence, user feedback, and feature sets. Your decision hinges on understanding these differences, especially considering recent reviews and overall performance.

Agilysys POS has been a longstanding player in the industry, especially in luxury and resort segments, but its recent review count and recency are far lower than Mews. Mews, meanwhile, boasts a higher overall score, more recent feedback, and a broader integration ecosystem. Given this, which product truly aligns with your hotel’s needs?

Is Agilysys POS or Mews POS Better for Hotels?

Both Agilysys and Mews aim to improve transactional efficiency and guest service, but their market focus and user experiences differ. Agilysys POS is tailored primarily for large-scale resorts, casinos, and premium properties with complex operational needs, offering extensive integration options and feature depth. Mews POS, however, is designed for a wide range of hotel types, including boutique and mid-sized properties, emphasizing ease of use and swift deployment.

Agilysys POS’s strength lies in its enterprise-level capabilities and modular integrations, including loyalty programs, delivery menus, and customer management tools. Mews, on the other hand, excels in modern, cloud-native architecture with a user-friendly interface that minimizes onboarding time.

With only 28 reviews and a low recent review count (8 in the last six months), Agilysys’s customer feedback is limited and outdated. Conversely, Mews has 156 reviews, with 66 recent ones, making its customer insights more current and representative.

The core question remains: do you prioritize a system with a longstanding track record in complex environments, or one with modern design and better recent feedback?

Mews POS vs Agilysys POS: Which Should Your Hotel Choose?

If your hotel needs a fast, easy-to-implement POS with seamless integrations, go with Mews. It suits properties seeking quick deployment, intuitive interfaces, and extensive third-party partners, especially in the boutique, city-center, or smaller resort segments. Its strong recent reviews underscore its reliability, ease of use, and customer satisfaction.

If your hotel operates at a scale requiring deep customization, multi-platform consolidation, delivery options, and sophisticated guest management, Agilysys might be more suitable. Its feature set caters to large resorts, casinos, and properties with complex operational demands, though recent reviews indicate support and stability issues.

In summary, for most modern hotels prioritizing user experience and recent positive feedback, Mews stands out as the safer choice. Agilysys remains relevant for niche, large-scale properties that require extensive customizations and integrations.

Is Agilysys or Mews Easier to Use?

Ease of use is a critical factor, especially during onboarding and staff training. Agilysys POS scores a solid 4.43/5 in usability, with many reviewers praising its intuitive interface and configurability at the property and user levels. However, reviewers also mention difficult initial setups, poorly managed projects, and support delays, which can hinder staff adoption.

Mews scores slightly higher at 4.74/5, with reviews highlighting its straightforward onboarding, modern mobile interface, and smooth cross-device usability. Users frequently commend how quickly new staff can be trained and how support is consistently reliable and prompt.

Edge: Mews.

Which Has Better Features: Agilysys POS or Mews POS?

Agilysys POS offers 29 shared features with Mews and 12 exclusive ones, including multi-platform consolidation, delivery menu customization, and guest profiles. Its unique features cater to complex hospitality needs, such as marketing campaigns, segmentation, and physical loyalty cards—attributes valuable for large resorts or casino properties.

Mews provides a well-rounded set of 29 shared features without any exclusive features, but its strength is in its ease of use and integrations. Its unified platform simplifies online ordering, inventory, reporting, and payment processing, which can be more than enough for most hotel operations.

The decision hinges on whether you need specialized features like delivery menu customization or loyalty programs (Agilysys) or value a straightforward, all-in-one system (Mews).

Edge: Agilysys POS.

Which Has Better Customer Support: Agilysys or Mews?

Customer support significantly impacts long-term satisfaction. Agilysys’s support score is 4.11/5, with reviews citing support issues, poor communication, and stressful installation processes. One reviewer noted, “Total lack of support with continuous issues,” indicating room for improvement.

Mews’s support scores higher at 4.43/5, with reviews emphasizing reliable, solutions-oriented assistance. A user praised Mews for its “excellent support team” and seamless onboarding, which reduces operational friction.

Edge: Mews.

Which Has More Integrations: Agilysys or Mews?

Mews leads with 336 verified partners, compared to Agilysys’s 23. Shared integrations include Zaplox, SiteMinder, and Revinate, ensuring broad compatibility. Mews also offers unique integrations with Criton, Sage, and Hospitality Software Development Services (HSDS), expanding its ecosystem significantly.

Agilysys’s integrations are fewer but include essential solutions like Guestware, Springer-Miller, and Crave Interactive, mainly suited for larger properties with specialized needs. Its limited partner list suggests a narrower ecosystem.

For hotels valuing extensive integrations and future-proofing, Mews offers a clear advantage.

Edge: Mews.

Which Do Hoteliers Rate Higher: Agilysys or Mews?

Mews boasts a higher overall rating of 100 compared to Agilysys’s 73.6 on the HTAScore. Recent reviews favor Mews, with an average rating of 4.74/5 for ease of use and 4.43/5 for support, reflecting current user satisfaction.

Agilysys’s reviews are fewer and often outdated, with many rating it poorly or providing negative feedback on stability and support. Mews’s reviews in the last six months are more numerous, recent, and overwhelmingly positive.

For property types like boutique hotels and city centers, Mews’s higher ratings indicate a more reliable user experience.

Edge: Mews.

How Much Do Agilysys and Mews Cost?

Agilysys POS’s base price is approximately $800, with no trial or freemium options, indicating a higher upfront investment. Mews POS is priced at around $200, with no trial but a significantly lower barrier to entry.

While Agilysys’s cost might reflect its broader feature set and enterprise focus, the higher price may deter smaller properties. Mews’s more affordable pricing makes it accessible for a broader range of hotel types, especially those seeking quick, cost-effective solutions.

What Type of Hotel Should Use Agilysys POS?

• Hotels that operate large resorts, casinos, or premium properties with complex, multi-layered operations.
• Properties requiring extensive customization, loyalty programs, and integration with delivery services.
• Teams that prioritize a deeply configurable system capable of handling diverse operational needs.
• Hotels with the resources to support potentially longer onboarding and support processes.

Not ideal if your hotel is small, needs rapid deployment, or prefers a modern, intuitive user interface.

What Type of Hotel Should Use Mews POS?

• Boutique, city-center, or small to medium-sized properties seeking a quick setup and easy staff onboarding.
• Hotels prioritizing a mobile, cloud-based platform for flexibility and remote management.
• Teams looking for extensive third-party integrations and automation to streamline daily tasks.
• Properties that value user-friendly interfaces and modern digital guest experiences.

Not ideal if your hotel has highly complex operations requiring extensive customization or industry-specific features only offered by Agilysys.

The Bottom Line for Hotels

Agilysys POS is a traditional, feature-rich solution designed for large, complex properties needing extensive customization and integrations. Its limited recent reviews and support concerns make it less appealing for most modern hotels.

Mews POS offers a modern, intuitive, and well-supported platform that’s especially suitable for boutique and mid-sized hotels seeking fast deployment and reliable performance. Its high recent review count and superior scores in ease of use and support make it the more trusted choice today.

If your hotel values a straightforward, scalable, and well-reviewed POS, Mews is the clear option. Choose Agilysys if you operate a large, resource-rich property with specialized operational needs.