How Mercure Roeselare Eliminated Admin Work in the Guest Journey to Provide Elevated Service for Guests with Mews

OPERATIONS

Mercure Roeselare, located in the city of Roeselare in the heart of West Flanders, is a part of Accor’s Mercure Hotels brand. The four-star hotel has 87 modern rooms, a brasserie and bar, and an array of events and meeting facilities, from business suites for eight people to reception halls for up to 250. Their mission is to enhance their great service with outstanding hospitality, ensuring each guest is made to feel appreciated.

Why it matters: The four-star Belgian hotel has impressive booking conversion and payment automation rates, plus over a dozen integrations.

Six hours saved per day through automation 100% payment automation for card transactions 9% higher ADR for guests who check in online

Top 3 Core Objectives: “One of the reasons we chose Mews was because it’s so user friendly. Our team find it really easy to learn and it ends up saving us so much time every day." Damien Janssens - General Manager, Mercure Roeselare

A 21st century platform: Legacy PMS solutions are often difficult to learn and navigate, with complicated screens and processes that take up much of hotel staff’s time.
Seamless and secure payments: Payments can be a time-consuming and impersonal part of the guest journey, while hotels require every transaction to be secure and reliable.

Innovators Mentioned

Mercure Roeselare

Mews

Damien Janssens

General Manager, Mercure Roeselare

Hotel Mercure Roeselare

"One of the reasons we chose Mews was because it’s so user friendly. Our team find it really easy to learn and it ends up saving us so much time every day."

Damien Janssens

General Manager, Mercure Roeselare

👍 General Manager, Mercure Roeselare Damien Janssens said that Mews was cloud-native from the very beginning, meaning the platform has always been designed with modern needs in mind. A series of clean, interactive dashboards form the heart of Mews Operations, making it easy to manage reservations, front-office operations, housekeeping and more.:

"One of the reasons we chose Mews was because it’s so user friendly. Our team find it really easy to learn and it ends up saving us so much time every day."

⚖️ The selection process: During their research process, Damien Janssens evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager, Mercure Roeselare Damien Janssens said, about their decision: "Providing outstanding hospitality is the heart of our mission, and this means getting rid of the administrative side of the guest journey. Mews automation allows us to spend more time being more human with our guests."

📈 The results: “Providing outstanding hospitality is the heart of our mission, and this means getting rid of the administrative side of the guest journey. Mews automation allows us to spend more time being more human with our guests.” Damien Janssens - General Manager, Mercure Roeselare

• Around six hours saved per day thanks to automation across Mews • Faster onboarding times for new staff
• 100% payment automation for card transactions • Zero chargebacks since moving to Mews

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