Mews PMS and POS power true hospitality for Mercure Roeslare

OPERATIONS

With the addition of Mews POS to their Mews ecosystem, the busy Belgian business hotel is able to automate even more processes, giving staff time to focus on face-to-face engagement with guests.

Why it matters: Mercure Roeselare, located in a busy business area of Roeselare, Belgium, is a part of Accor’s Mercure Hotels brand. With 87 rooms, 10 meeting spaces, a restaurant open 6 days a week, and even a fitness center open to the community, their weekdays see hundreds of people coming through their doors every day. As a hotel committed to delivering a personal touch to every guest, General Manager Damien Janssens understands that value of powerful technology operating in the background.

Six hours saved per day through automation Near total automation with Mews POS, Mews PMS and integrations Seamless billing sending F&B charges to room digitally

Top 3 Core Objectives: “In an industry where human contact is more important than digital contact, having a platform like Mews that not only reduces time at a screen but also gives us more face time with guests is great." Damien Janssens - General Manager, Mercure Roeselare

Improved efficiency with MewsPOS: During Covid, when all food orders had to be ordered from the room and they were operating with a streamlined staff, Mercure Roeslare found itself needing a way to operate more efficiently so they could keep up with the needs from guests.
21st century streamlined ecosystem: Legacy PMS solutions are often difficult to learn and navigate, with complicated screens and processes that take up much of hotel staff’s time. On top of that, applications from different vendors can add strain and risk.
Seamless and secure payments: Payments can be a time-consuming and impersonal part of the guest journey, while hotels require every transaction to be secure and reliable.

Innovators Mentioned

Mercure Roeselare

Mews

Damien Janssens

General Manager, Mercure Roeselare

Mercure Roeselare

"“In an industry where human contact is more important than digital contact, having a platform like Mews that not only reduces time at a screen but also gives us more face time with guests is great.""

Damien Janssens

General Manager, Mercure Roeselare

👍 General Manager, Mercure Roeselare Damien Janssens said that “In an industry where human contact is more important than digital contact, having a platform like Mews that not only reduces time at a screen but also gives us more face time with guests is great.":

"“In an industry where human contact is more important than digital contact, having a platform like Mews that not only reduces time at a screen but also gives us more face time with guests is great.""

⚖️ The selection process: During their research process, Damien Janssens evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager, Mercure Roeselare Damien Janssens said, about their decision: ""With Mews POS, Mews PMS and a wide variety of integrations through Mews Marketplace, we have almost everything automated which is a great thing to see.""

📈 The results: With the simplicity of using Mews PMS and Mews POS, the staff has been able to save hours of time every day. And that's more time that they can focus on guests. As a cloud-native platform, Mews offers endless opportunities for integrations to meet the property's unique needs. Mews Payments provides a connected ecosystem that makes payments a frictionless part of the guest journey.

• Staff save huge amounts of time by not having to file and manage paper tickets. • They can also easily search and find tickets when questions arise rather than searching through stacks of paper.
• Around six hours saved per day thanks to automation across Mews • Faster onboarding times for new staff
• 100% payment automation for card transactions • Zero chargebacks since moving to Mews

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