Agilysys POS vs. Novacom - NovaTouch:
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The Decision

Choosing the right POS system for your hotel hinges on your specific operational needs and strategic priorities. Agilysys POS by Agilysys Hospitality Solutions and Novacom's NovaTouch cater to different niches within the hotel industry, with distinct strengths and limitations. Agilysys addresses a broad range of hospitality segments, backed by more recent reviews and a stronger global presence, while Novacom remains a niche player with limited market data. Your decision should depend on your hotel’s size, segment, and integration requirements.

Is Agilysys POS or Novacom NovaTouch Better for Hotels?

Both Agilysys POS and Novacom NovaTouch aim to streamline guest service and operational efficiency. Agilysys offers a feature-rich platform with 37 unique features, including self-service ordering, digital menus, and integrated loyalty, making it suitable for hotels that want a comprehensive, scalable POS system. Novacom, with only one unique feature—On-Premise deployment—appears more limited in scope and functionality.

While Agilysys’s extensive features target a wide array of operational needs, Novacom’s simple offering may suit smaller or highly specialized hotels. Agilysys’s broader regional presence and more recent reviews (8 in the last 6 months) give it an edge in relevance and ongoing support. Should you prioritize a feature-heavy, well-supported system? Or do you need a straightforward, on-premise solution?

Edge: Agilysys Hospitality Solutions.

Agilysys POS vs Novacom NovaTouch: Which Should Your Hotel Choose?

If your hotel needs a versatile, feature-packed POS system that integrates with various hospitality applications, Agilysys POS is the clear choice. Its extensive feature set—including digital menus, upselling, customer insights, and third-party integrations—makes it ideal for complex operations, especially in resorts, casinos, or properties requiring multiple service channels.

Conversely, if your hotel is small, on-premise-focused, and requires minimal integration, Novacom NovaTouch might suffice. Its single feature—On-Premise deployment—can meet basic operational needs but falls short if you require advanced guest engagement or extensive integration. Given Agilysys’s larger, more recent review base and higher rating, it’s better suited for hotels looking for a comprehensive solution.

Edge: Agilysys Hospitality Solutions.

Is Agilysys POS or Novacom NovaTouch Easier to Use?

Agilysys POS boasts a high ease-of-use rating of 4.43/5, supported by reviews praising its intuitive interface and straightforward staff onboarding. Reviewers mention that staff can learn the system quickly, with some noting the UI as “very user-friendly” and “easy to train staff,” despite some initial installation challenges.

Novacom NovaTouch’s usability data is unavailable, making it difficult to assess how intuitive or friendly it is for your team. The lack of recent reviews or detailed feedback suggests limited user feedback, which can be a concern for onboarding and staff adoption. With clear, recent positive feedback and a high usability score, Agilysys has the edge here.

Edge: Agilysys Hospitality Solutions.

Which Has Better Features: Agilysys or Novacom?

Agilysys POS offers a comprehensive suite of 37 features, such as mobile ordering, gift cards, detailed reporting, loyalty programs, and third-party delivery integrations like Uber Eats and DoorDash. These features enable a holistic approach to food & beverage operations and guest engagement.

Novacom NovaTouch provides only one feature—On-Premise deployment—limiting its capabilities significantly. It may be suitable for basic, on-site transaction needs but falls short for properties seeking advanced features like customer insights, self-service, or integrated marketing. If feature depth and versatility matter, Agilysys is the clear winner.

Edge: Agilysys Hospitality Solutions.

Which Has Better Customer Support: Agilysys or Novacom?

Agilysys POS maintains a support rating of 4.11/5, with reviews highlighting “great people to work with” and “a care and concern for customer needs.” Some users note that support can be inconsistent, especially during complex implementations, but overall, recent reviews affirm ongoing support quality.

There’s no available support or onboarding data for Novacom NovaTouch. Its absence of recent reviews or user feedback makes it difficult to gauge support quality. With a strong support rating and recent positive feedback, Agilysys leads in customer service.

Edge: Agilysys Hospitality Solutions.

Which Has More Integrations: Agilysys or Novacom?

Agilysys POS integrates with 23 verified partners, including property management, inventory, and third-party services like SiteMinder, Revinate, and SEVENROOMS. This extensive network allows smoother operations for hotels with complex tech ecosystems.

In contrast, Novacom’s integration count is only four, including SIHOT and TAC | The Assistant Company, limiting its connectivity options. If your hotel relies on multiple systems or plans to expand integrations, Agilysys offers a more future-proof platform.

Edge: Agilysys Hospitality Solutions.

Which Do Hoteliers Rate Higher: Agilysys or Novacom?

Recent reviews show Agilysys POS’s strong standing with an 84% likelihood to recommend and a score of 72.16 HTScore. Hotels in the resort and casino segments, as well as those with complex food & beverage operations, praise its versatility and support.

Novacom has no recent reviews or ratings, making it impossible to gauge user satisfaction. Given the current data, Agilysys’s higher ratings and recent positive feedback make it the preferred choice for hoteliers seeking a trusted, well-supported solution.

Edge: Agilysys Hospitality Solutions.

How Much Do Agilysys and Novacom Cost?

Agilysys POS is priced at $800 upfront, with no mention of ongoing fees, trial periods, or freemium options. Its straightforward pricing structure is transparent but may vary depending on deployment and customizations.

Pricing details for Novacom NovaTouch are unavailable, which could suggest a custom quote model or less transparent pricing. Considering the lack of precise costs and Agilysys’s clear pricing, the latter offers better budget predictability.

Edge: Agilysys Hospitality Solutions.

What Type of Hotel Should Use Agilysys POS?

• Hotels that require extensive customization and integration with third-party vendors.
• Properties with complex food and beverage operations, including multiple restaurants and bars.
• Resorts and casinos needing a scalable, feature-rich POS.
• Hotels looking for a solution with robust reporting and marketing capabilities.
• Teams that prioritize high support quality and recent updates.

Not ideal if your hotel is very small with minimal operational complexity. Also, if your budget is extremely tight or your staff prefers simple, manual processes, Agilysys could be more than you need.

What Type of Hotel Should Use Novacom NovaTouch?

• Small hotels or inns with basic check-in/check-out transactions.
• Properties with on-premise infrastructure preferences or limitations.
• Hotels in regions where Novacom is more accessible or supported.
• Businesses that need a minimalistic POS without extensive integration.

Not ideal if your hotel requires features like digital menus, guest profiles, or third-party integrations. Larger or more complex operations should look elsewhere.

Agilysys vs Novacom: The Bottom Line for Hotels

Agilysys POS offers a comprehensive, scalable, and well-supported platform designed for various segments of the hospitality industry. Its extensive feature set, high recent review count, and broad integrations make it the more reliable choice for hotels seeking a proven POS system.

Novacom NovaTouch, with its limited features and minimal recent feedback, is better suited for small, straightforward properties with basic needs and strict on-premise requirements. It may serve niche markets but lacks the breadth and support infrastructure of Agilysys.

If your hotel needs a flexible, feature-rich POS with a proven track record and ongoing support, Agilysys is the clear choice. For very small, on-premise-only operations, Novacom could be sufficient but is less future-proof.

Final Recommendation: For most hotels, especially those looking for a robust, well-supported, and highly integrated POS system, Agilysys Hospitality Solutions outperforms Novacom NovaTouch in every meaningful measure.