Alliants Guest Messaging vs. Loopon:
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The Decision

Choosing between Alliants Guest Messaging and Loopon AB hinges on your hotel’s primary communication needs. While both aim to improve guest engagement, Alliants offers a comprehensive, multi-channel messaging platform with extensive features and recent reviews, making it the more proven choice. Loopon AB, focused on feedback analysis, lacks recent user data and integrations, limiting its immediate applicability for guest messaging. Are you seeking a full guest communication system or a feedback management tool?

Quick Verdict

Alliants Guest Messaging dominates in reviews, feature set, and global presence, with over 50 recent reviews and a 4.46/5 overall rating. Loopon AB’s reviews are nonexistent, making it difficult to gauge its current effectiveness or user satisfaction. For hotels prioritizing guest communication, Alliants is the clear leader based on current data. For feedback analysis, Loopon may be suitable, but its lack of recent reviews weakens its position.

Is Alliants or Loopon Better for Hotels?

Alliants is designed to unify guest conversations across multiple channels like WhatsApp, SMS, Facebook Messenger, and others, enabling real-time, multi-language communication in over 103 languages. Loopon, in contrast, centers on collecting and analyzing customer reviews, providing insights rather than direct guest engagement. Your hotel needs to decide if you want a messaging platform that directly connects you to guests or an analytics system to understand feedback.

Alliants’s platform is built for hotels of all sizes, especially those with international guests or high-volume communication needs, thanks to features like automated replies, real-time translation, and integrations with various messaging apps. Loopon’s core strength lies in feedback aggregation and AI-driven summaries, which are less suited for real-time guest interaction. Do you require an active communication platform or a feedback analysis tool?

Alliants vs Loopon: Which Should Your Hotel Choose?

If your hotel needs a flexible, multi-channel guest messaging system that improves response times and guest satisfaction, Alliants is the better fit. It’s especially ideal if you want a platform with proven ease of use, over 50 recent reviews, and features like automated workflows and guest profile management.

If your team primarily seeks to analyze guest reviews and extract actionable insights without real-time engagement, Loopon’s AI-driven review summaries could be useful. However, without recent reviews or a proven track record in hospitality, Loopon’s suitability for immediate guest communication is questionable.

In summary, for direct guest interactions, Alliants is the more reliable choice. For review analysis and long-term feedback strategies, Loopon might fit, but its current lack of recent validation diminishes its recommendation.

Is Alliants or Loopon Easier to Use?

Alliants boasts a 4.52/5 ease-of-use rating, backed by a 4.6/5 onboarding score from over 50 recent reviews, reflecting smooth implementation and high staff adoption. Reviewers highlight its intuitive interface, quick setup, and supportive onboarding, with many citing a smooth transition even for less tech-savvy teams.

Loopon AB’s user experience data is unavailable, and lacking recent reviews makes it impossible to assess ease of use. Its focus on analytics suggests a potentially steeper learning curve without proven hospitality-specific UI feedback. Based on current data, Edge: Alliants.

Which Has Better Features: Alliants or Loopon?

Alliants features a rich suite of 44 exclusive functionalities, including WhatsApp integration, guest history, automated replies, message routing, live translations, digital check-in, and a multi-property dashboard. These features directly support guest engagement and operational efficiency.

Loopon offers no specified features, focusing solely on review collection and AI-generated summaries. Without comparable functionalities, Alliants’s extensive feature set makes it the superior choice for hotels seeking a comprehensive guest messaging platform.

Edge: Alliants.

Which Has Better Customer Support: Alliants or Loopon?

Alliants’s support scores a 4.53/5, with reviewers praising its responsive team, excellent training, and ongoing support. Comments include “the response rate from Alliants is second to none” and “great support from the team whenever required,” reflecting high satisfaction.

Loopon AB provides no recent reviews or support ratings. Its lack of publicly available feedback makes it impossible to evaluate support quality or responsiveness. Based on current data, Edge: Alliants.

Which Has More Integrations: Alliants or Loopon?

Alliants offers 13 verified integrations, including property management systems like Oracle Hospitality, Cendyn, and Amadeus, as well as keyless access providers like FLEXIPASS. These integrations enable smoother workflows and better guest experiences.

Loopon AB has no listed integrations, limiting its ability to connect with existing hotel systems. For hotels requiring a connected, multi-channel platform, Alliants’s integrations provide a clear advantage.

Edge: Alliants.

Which Do Hoteliers Rate Higher: Alliants or Loopon?

With over 50 recent reviews, Alliants holds a strong 4.46/5 overall rating, with a 4.52/5 ease of use and 4.53/5 customer support. Hoteliers across segments—from boutique to branded hotels—consistently praise its responsiveness and feature set.

Loopon AB, lacking recent reviews and user feedback, cannot be rated by users. Without current hotel ratings, Alliants’s proven track record makes it the preferred choice in terms of user satisfaction.

Edge: Alliants.

How Much Do Alliants and Loopon Cost?

Alliants’s pricing starts at $200 per month, with no freemium or trial options, offering a transparent flat fee. Loopon AB does not publicly disclose its pricing, making direct comparison difficult.

Given the detailed pricing and no mention of additional fees for Alliants, it provides a straightforward investment for hotels seeking a proven messaging platform. Loopon’s cost structure remains unknown, which could be a barrier to decision-making.

What Type of Hotel Should Use Alliants?

• Hotels that serve diverse, international guests needing multi-language, multi-channel communication.
• Properties prioritizing guest satisfaction through proactive engagement and automation.
• Teams seeking quick, remote setup with minimal disruption.
• Hotels with multiple outlets or brands requiring unified messaging.
• Hotels aiming to reduce operational costs via automation.

Not ideal if your hotel relies heavily on traditional communication channels only, or if you lack the IT resources for integrations and setup.

What Type of Hotel Should Use Loopon?

• Hotels focusing primarily on improving guest reviews and online reputation.
• Teams that want to analyze feedback data for strategic insights.
• Hotels with existing feedback collection processes seeking AI summaries.
• Businesses aiming for a long-term feedback-driven improvement cycle.
• Hotels with less urgent need for multi-channel messaging.

Not ideal if your goal is real-time guest communication or if you rely heavily on direct messaging platforms for guest engagement.

The Bottom Line for Hotels

Alliants Guest Messaging is a comprehensive platform purpose-built for the hospitality industry, with proven results and extensive recent reviews. Its broad feature set, integrations, and high satisfaction ratings make it ideal for hotels seeking to improve direct guest communication and operational efficiency.

Loopon AB, while useful for aggregating and analyzing feedback, currently lacks recent validation within the hotel sector, limiting its suitability for immediate guest messaging needs. Its AI-driven review summaries may serve as a supplementary tool but do not replace a dedicated messaging platform.

If your hotel needs a reliable, feature-rich guest messaging system backed by recent positive reviews, Alliants is the clear choice. For feedback analysis and strategic improvements without real-time communication needs, Loopon might be considered, but with caution given the absence of current user data.