Rezcontrol PMS (by Avon Data) vs. OpenHotel PMS:
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The Decision

Choosing a property management system (PMS) is a pivotal decision for your hotel, impacting operations, guest experience, and revenue. Avon Data’s Rezcontrol PMS and OpenHotel PMS both aim to streamline management, but their core strengths differ significantly. Rezcontrol offers extensive features tailored toward larger or more complex properties, while OpenHotel emphasizes ease of use and streamlined daily management. Which of these systems aligns best with your hotel’s specific needs?

Rezcontrol’s deep feature set and broad regional presence contrast with OpenHotel’s strong customer support and user-friendly design. But which product genuinely offers more value and reliability for your property?

Is Rezcontrol or OpenHotel Better for Hotels?

Rezcontrol PMS by Avon Data Systems is a comprehensive, cloud-based system designed to give hoteliers control over all aspects of their operation. It includes a rich array of features like guest CRM, task management, online check-in/out, and automated reminders, which cater to properties needing detailed operational oversight.

OpenHotel PMS, meanwhile, provides a full-stack solution combining property management, yield management, channel management, and booking engines, all with an emphasis on simplicity and quick setup. It’s especially favored by small to medium-sized properties and those prioritizing ease of use.

The key divergence lies in feature depth versus user experience. Rezcontrol's extensive capabilities make it ideal for larger or multi-faceted hotels, while OpenHotel’s straightforward interface suits properties seeking a quick, intuitive platform. Do you need a system with advanced management tools or one that’s easier to adopt?

Rezcontrol vs OpenHotel: Which Should Your Hotel Choose?

If your hotel needs a multi-layered management platform with comprehensive features like guest CRM, automated tasks, and integrated POS, Rezcontrol is the clear choice. Its 23 unique features, such as online check-in/out, automated reminders, and GDPR compliance, support complex operations and large teams.

For smaller hotels or those prioritizing straightforward booking and channel management, OpenHotel is preferable. With 7 exclusive features—like multi-currency, multi-lingual support, and guest SMS messaging—it simplifies daily tasks without sacrificing essential functionalities.

If your property primarily operates in Europe and needs a feature-rich, control-focused PMS, Rezcontrol’s regional presence and extensive feature list will serve you better. Conversely, if you serve North American markets and want a highly-rated, easy-to-use platform, OpenHotel’s modern interface and positive reviews make it a strong contender.

Is Rezcontrol or OpenHotel Easier to Use?

Rezcontrol scores a perfect 5/5 for ease of use, with reviews highlighting its intuitive design and seamless onboarding. Users mention that the system’s simplicity and clear navigation make daily management straightforward, even for busy teams.

OpenHotel’s UI is rated 4.71/5, with users praising its user-friendly layout and quick adoption. While some note the interface can be a bit dated, customer support is frequently praised for helping new users get up to speed quickly.

Edge: Rezcontrol.

Which Has Better Features: Rezcontrol or OpenHotel?

Rezcontrol boasts 23 exclusive features, including guest CRM, automated reminders, online check-in, and integrated ID scanner, making it a versatile management hub. It also offers transaction emails, task management, and a mobile housekeeping app, supporting full operational control.

OpenHotel features 7 unique capabilities like EPoS, multi-currency, and guest SMS, which enhance specific functions but fall short of Rezcontrol’s breadth. Its core offerings revolve around channel management, reservations, and yield control.

In terms of feature depth and variety, Rezcontrol takes the lead with more robust options.

Edge: Rezcontrol.

Which Has Better Customer Support: Rezcontrol or OpenHotel?

Rezcontrol’s customer support is rated 5/5, with reviews praising its personalized service, responsive UK-based team, and seamless onboarding. Users consistently mention the support team’s patience and willingness to assist with setup and ongoing issues.

OpenHotel’s support scores 4.82/5, with reviews emphasizing its helpfulness and consistent availability. Users note the staff’s familiarity with their accounts and their quick problem resolution, especially during system transitions.

While both excel, Rezcontrol’s slightly higher support score and more positive review sentiment give it an edge.

Edge: Rezcontrol.

Which Has More Integrations: Rezcontrol or OpenHotel?

Rezcontrol integrates with 12 verified partners, including major systems like SiteMinder, Onity, and STAAH, plus several exclusive integrations like Gift Vouchers and ID Scanner. This extensive network facilitates seamless connectivity with third-party solutions.

OpenHotel also supports 12 verified integrations, sharing some partners with Rezcontrol such as SiteMinder, but offers unique integrations like OpenKey, RateGain, and Canary Technologies, primarily focused on North American markets.

Both systems are well-connected, but Rezcontrol’s broader regional focus and some exclusive integrations provide a slight advantage.

Edge: Rezcontrol.

Which Do Hoteliers Rate Higher: Rezcontrol or OpenHotel?

OpenHotel enjoys a higher overall rating of 4.81/5 from 57 reviews, with recent feedback emphasizing its ease of use and excellent customer support. Hoteliers appreciate its intuitive interface and features like yield management and direct OTA connections.

Rezcontrol, with only 6 reviews and no recent feedback, scores 0/5, indicating a lack of current user data to support its effectiveness. The limited reviews and no recent ratings suggest less confidence in its current performance.

Given the volume and recency of feedback, OpenHotel is clearly the more highly rated and trusted system.

Edge: OpenHotel.

How Much Do Rezcontrol and OpenHotel Cost?

Rezcontrol offers a fixed monthly fee of $1,000, with no hidden charges, implementation fees, or trial options. Its transparent pricing model simplifies budgeting for hotels seeking a comprehensive management solution.

OpenHotel’s pricing details are not publicly disclosed, but it is noted for being competitively priced with no per-booking fees or unexpected costs. Its flexible model is tailored to small and medium-sized properties.

While Rezcontrol’s pricing is clear, OpenHotel’s flexibility and lack of hidden fees make it appealing for budget-conscious properties.

What Type of Hotel Should Use Rezcontrol?

Rezcontrol is ideal for:

• Hotels that need extensive management features including guest CRM, task management, and online check-in
• Properties with large or complex operations requiring detailed reporting and automation
• Hotels seeking a future-proofed system with regular automatic updates
• Properties operating in Europe, especially in the UK
• Teams that value personalized UK-based customer support

Not ideal if:

• Your hotel is small, with minimal management needs
• You prioritize a modern, highly visual interface over deep functionality
• Your operations are primarily North American or less complex

What Type of Hotel Should Use OpenHotel?

OpenHotel is best suited for:

• Small to medium-sized properties looking for an easy-to-use, all-in-one PMS
• Hotels focusing on revenue optimization with its yield management tools
• Properties that want integrated channel management and booking engine
• Hotels serving North American markets, especially those valuing strong support and updates
• Teams that prefer a modern, visual platform with extensive OTA integrations

Not ideal if:

• Your property is highly complex and needs advanced CRM or task features
• You require detailed, customizable reporting
• You operate primarily in Europe or need regional-specific integrations

The Bottom Line for Hotels

Rezcontrol offers a comprehensive, feature-rich PMS tailored toward larger, more complex hotels with operational needs spanning guest management, automation, and detailed reporting. Its 23 exclusive features and UK support make it suitable for properties that demand control and depth, particularly in Europe.

OpenHotel, with its highly-rated, user-friendly platform, excels in serving small to medium-sized properties looking for ease of use, strong support, and integrated channel management. Its 54 reviews with a 4.81/5 rating attest to its reliability and popularity among hoteliers.

If your hotel needs extensive management capabilities and regional presence in Europe, Rezcontrol is the better choice. For properties prioritizing simplicity, support, and North American markets, OpenHotel should be your go-to system.

In conclusion, choose Rezcontrol if you value deep operational features and regional expertise. Opt for OpenHotel if you want a modern, well-supported platform that enhances daily hotel management with minimal fuss.