Bokun vs. Infor HMS:
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The Decision

Choosing between Bokun by Bokun and Infor HMS by Infor hinges on your hotel’s operational priorities and scale. Bokun primarily targets tour operators, travel agencies, and activity providers, with a focus on booking management and revenue optimization. In contrast, Infor HMS is a full-featured property management system built for larger hotels that need seamless operational integration and guest experience enhancements. Both address core PMS functions but serve very different hotel segments. Which one aligns better with your hotel’s needs?

Is Bokun or Infor HMS Better for Hotels?

Bokun offers a straightforward booking platform, excelling in managing tours and activity reservations, with a focus on automation and API integrations. It’s designed for propelling travel-related bookings and streamlining customer communications, making it ideal for small to medium-sized operators in the activities and experience sector.

Infor HMS, however, is a comprehensive hotel management suite with core modules covering reservations, housekeeping, billing, and revenue management, tailored for larger hotels or chains. Its strength lies in operational efficiency, deep integrations with other hotel systems, and extensive reporting capabilities.

While Bokun's recent reviews are nonexistent—indicating limited recent user data—Infor HMS boasts over 46 reviews last reviewed six months ago, with a high overall rating of 4.04/5 and a customer support score of 4.04/5. Are you looking for a dedicated booking tool or an integrated PMS? That decision should guide your choice.

Bokun vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a platform primarily for managing activity bookings, tours, or experiences, Bokun is the clear choice. Its focus on travel distribution, real-time availability, and automation makes it suitable for tour operators or hotels with a significant experience component.

Conversely, if your hotel requires a full property management system capable of handling reservations, guest profiles, billing, housekeeping, and revenue, Infor HMS is the better fit. It’s designed for hotels seeking operational control, customizable reporting, and integration with revenue and accounting systems.

For independent hotels or small chains wanting simple, activity-based booking, Bokun provides a focused solution. Larger hotels or multi-property brands needing robust operational features should lean toward Infor HMS.

Is Bokun or Infor HMS Easier to Use?

Bokun’s interface is designed for ease of booking management, with a user-friendly dashboard and straightforward product setup, though its review count and recent feedback are limited. Its onboarding experience, based on older reviews, was described as simple, with minimal support needed for small-scale operations.

Infor HMS has a more mature user experience, rated 3.88/5 for ease of use across its reviews. Users find it generally intuitive but note that its complex feature set can require training, especially when onboarding new staff. Support from Infor is highly rated, making implementation smoother.

Edge: Infor HMS.

Which Has Better Features: Bokun or Infor HMS?

Bokun offers no additional features beyond its core booking management capabilities, focusing on reservations, real-time updates, and API integrations. Its platform simplifies managing inventory and automating customer communications but lacks modules like housekeeping, billing, or revenue management.

Infor HMS boasts over 20 features, including housekeeping, online support, guest profiles, centralized role management, mobile app, multi-currency handling, payment processing, revenue management, automated night audits, and more. These features enable operational control across multiple departments.

Edge: Infor HMS.

Which Has Better Customer Support: Bokun or Infor HMS?

Bokun provides no recent customer support ratings, limiting insight into its support quality. Its older reviews don’t highlight major issues, but the lack of recent data suggests limited ongoing engagement.

Infor HMS’s support receives a 4.04/5 rating and positive feedback for responsiveness and professionalism, with many reviewers appreciating the guidance during onboarding and problem resolution. Its support team is considered a key component of its value.

Edge: Infor HMS.

Which Has More Integrations: Bokun or Infor HMS?

Bokun has no verified integration partners, which limits its connectivity to external systems. Its strengths lie in API capabilities for booking channels but lacks broad off-the-shelf integrations.

Infor HMS offers 113 verified partners, including major booking engines, revenue systems, and business intelligence tools like Booking.com, Trevo, Fairmas, and Birchstreet. This extensive integration ecosystem simplifies connecting your PMS with other operational tools.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Bokun or Infor HMS?

Given the lack of recent reviews for Bokun, we cannot determine current user satisfaction. Infor HMS, with 46 reviews, holds an overall rating of 4.04/5, with high marks from hotels in various segments, notably independent (2.5/5, few reviews) and branded hotels (4.5/5).

Large hotels and chains, especially those in North America and Europe, generally rate Infor higher due to its extensive feature set and support. Smaller hotels or experience providers might find Bokun’s niche focus adequate but lack recent data for a definitive comparison.

Edge: Infor HMS.

How Much Do Bokun and Infor HMS Cost?

Pricing information for Bokun isn’t publicly available, as it often depends on specific business needs, and no trial or flat-rate data exists. Typically, Bokun charges a commission or per-transaction fee for bookings, common in tour booking platforms.

Infor HMS’s pricing is also not openly listed but is generally offered via custom quotes based on property size and feature needs. It’s likely more expensive but includes a broad suite of modules and integrations.

In both cases, expect pricing to be tailored, with no transparent flat-rate options. Your hotel should request a quote to determine the actual costs.

What Type of Hotel Should Use Bokun?

• Hotels that primarily operate tours, experiences, or activity-based offerings.
• Teams seeking a simple, API-driven booking system for travel distribution.
• Hotels that require automation for reservations and customer communications.
• Small to medium-sized hotels or operators with limited IT resources.

Not ideal if your hotel needs full property management, billing, or revenue modules, or if you require advanced operational controls beyond booking.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a full property management system with reservations, billing, and housekeeping.
• Larger hotels or chains with multiple properties requiring centralized control.
• Hotels prioritizing detailed reporting, revenue management, and integration with other operational tools.
• Hotels with complex operational workflows demanding automation and customization.

Not ideal if your hotel is a small boutique or bed & breakfast that only needs basic booking capabilities, or if aesthetic simplicity is a priority.

Infor HMS vs Bokun: The Bottom Line for Hotels

The core difference is that Bokun is a niche booking platform optimized for activity and experience providers, while Infor HMS is an all-encompassing property management system for larger hotels. If your hotel focuses on tours or experiences, Bokun’s simplicity and API flexibility make it a logical choice. However, if your hotel needs comprehensive operational control, automation, and integration, Infor HMS is the more suitable option.

Choose Bokun if you want a straightforward booking platform tailored for travel activities with minimal complexity. Opt for Infor HMS if your hotel requires a full-featured PMS with extensive modules, integrations, and support to manage a multi-department operation smoothly.

In summary, your decision should center on your hotel’s size, operational complexity, and specific needs: for operational mastery, go with Infor HMS; for experience booking, Bokun is the better fit.