Infor HMS vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel's operational efficiency and guest experience. Both Infor HMS and ThinkReservations PMS aim to streamline processes and improve revenue, but they cater to different hotel profiles and needs. Your decision hinges on weighing each system’s strengths against your specific requirements.

Infor HMS offers extensive customization and integration suited for complex, larger-scale hotels, while ThinkReservations emphasizes ease of use, automation, and direct OTA connectivity for small to midsize properties. Which system aligns best with your hotel’s scale and operational priorities?

Is Infor HMS or ThinkReservations PMS Better for Hotels?

Both Infor HMS and ThinkReservations serve as comprehensive PMS solutions, but their core focus diverges. Infor HMS, with its advanced modules like revenue management and guest CRM, targets larger, more complex hotels seeking deep customization and extensive integrations. Conversely, ThinkReservations simplifies hotel management with an intuitive interface, automated guest communications, and direct OTA connections, appealing primarily to smaller properties.

While Infor HMS boasts a broader feature set and regional presence, its steep learning curve and higher complexity contrast with ThinkReservations' straightforward setup and user-friendly design. The question is: do you prioritize advanced customization or operational simplicity?

ThinkReservations PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, affordable, and easy-to-manage system with strong OTA connectivity, go with ThinkReservations. Its focus on automation, guest messaging, and reservation management suits small to medium properties like bed & breakfasts, boutique inns, and vacation rentals.

If your hotel requires extensive customization, integration with operational systems, and advanced modules like CRM or revenue management, Infor HMS is the better choice. It’s suitable for larger hotels, resorts, and properties with complex workflows that benefit from tailored reporting and scalable features.

Is Infor HMS or ThinkReservations PMS Easier to Use?

ThinkReservations scores a 4.82/5 for ease of use, with many reviews praising its intuitive interface and quick onboarding—"It was the best decision we made; very simple to learn and use daily," said a small inn owner. Support and training are consistently rated highly, making staff adoption seamless.

Infor HMS, with a 3.88/5 rating, is considered functional but less intuitive. Some users mention a steeper learning curve and interface that feels less modern, though its customization compensates for that.

Edge: ThinkReservations PMS.

Which Has Better Features: Infor HMS or ThinkReservations PMS?

Infor HMS offers unique features such as guest profiles, guest CRM, and a revenue management module not found in ThinkReservations. It also supports on-premise deployment, appealing to those needing hybrid or private cloud options.

ThinkReservations provides 23 features exclusive to its platform, including a channel manager, booking engine, gift vouchers, guest messaging, real-time status updates, integrated payment processing, and GDPR compliance. Its focus on automation and guest communication tools is especially strong.

Edge: ThinkReservations PMS, due to its broader suite of integrated, automation-focused features.

Which Has Better Customer Support: Infor HMS or ThinkReservations PMS?

ThinkReservations scores higher for support, with a rating of 4.82/5, and recent reviews consistently praise its responsiveness and accessibility—"They are always quick to help and genuinely care." Support during onboarding and ongoing use is described as helpful and friendly.

Infor HMS’s support, rated at 4.04/5, is viewed as professional and responsive but sometimes less accessible, especially during software update issues. Some users find support responses slower during high-demand periods.

Edge: ThinkReservations PMS.

Which Has More Integrations: Infor HMS or ThinkReservations PMS?

Infor HMS integrates with 113 verified partners, including major OTAs, revenue management systems, and other operational tools, providing extensive system connectivity. Shared integrations with platforms like TrustYou and OpenKey streamline guest feedback and access.

ThinkReservations has 16 verified partners, with shared integrations including TripAdvisor, Airbnb, and Expedia. Its integrations are reliable but limited compared to Infor HMS, especially for larger enterprise needs.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or ThinkReservations PMS?

ThinkReservations has a significantly higher overall rating (4.88/5) based on 356 reviews, with recent feedback emphasizing ease of use, support, and operational improvements. Small properties, like B&Bs and inns, particularly rate it highly, often citing their successful implementations.

Infor HMS’s rating (4.04/5) is based on 46 reviews, with some users appreciating its customization but noting interface and stability issues. Larger hotels looking for tailored solutions tend to value it more.

Edge: ThinkReservations PMS.

How Much Do Infor HMS and ThinkReservations PMS Cost?

Infor HMS does not publicly list pricing details, likely due to its tailored, enterprise-grade offerings. Expect custom quotes based on hotel size and needs, often with higher implementation costs.

ThinkReservations charges $500 per month with no additional setup fees. Its straightforward pricing appeals to small and midsize properties seeking predictable costs without surprises.

What Type of Hotel Should Use Infor HMS?

• Hotels that need advanced customization and integration with operational systems.
• Properties with complex workflows, such as resorts, branded hotels, or large independents.
• Teams that require scalable modules like revenue management, guest CRM, and detailed reporting.
• Hotels with technical staff capable of managing or integrating a more complex system.

Not ideal if your hotel seeks a quick setup, budget-conscious solution, or primarily serves small properties.

What Type of Hotel Should Use ThinkReservations?

• Small to midsize hotels, inns, bed & breakfasts, and vacation rentals.
• Hotels prioritizing ease of use, automation, and guest communication.
• Teams that want a reliable, straightforward platform for reservations, upselling, and OTA management.
• Hotels focused on digital guest experience and operational efficiency.

Not ideal if your property needs extensive customization, complex integrations, or enterprise-level revenue management.

Infor HMS vs ThinkReservations PMS: The Bottom Line for Hotels

The core difference is in complexity: Infor HMS offers deep customization and extensive integrations suited for larger, more complex hotels. ThinkReservations prioritizes simplicity, automation, and strong OTA connectivity, making it ideal for small to midsize properties.

Choose Infor HMS if your hotel benefits from tailored workflows, advanced modules, and regional presence. Opt for ThinkReservations if your goal is straightforward management, excellent support, and rapid deployment.

For properties seeking a scalable, feature-rich system with extensive integrations, Infor HMS is the better fit. For those valuing ease of use, quick onboarding, and automation at a lower price point, ThinkReservations is the clearer choice.

This comprehensive comparison should help your team decide which PMS aligns best with your operational goals, property size, and technology needs.