SmartChannel (DINGUS) vs. eviivo Suite™ CM:
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The Decision

Choosing the right channel management platform is vital for your hotel’s distribution strategy and operational efficiency. Both Dingus and eviivo Suite™ aim to streamline your bookings and increase visibility, but they do so with different strengths. Dingus is a more established, feature-rich solution with a comprehensive suite for larger hotels, while eviivo leans toward simplicity and ease of use, especially for smaller properties or vacation rentals.

While both tools help manage OTA listings, rates, and availability, your decision should hinge on your hotel’s size, complexity, and growth ambitions. Are you seeking a robust platform with extensive integrations or a straightforward system that prioritizes user-friendliness?

Is Dingus or eviivo Suite™ Better for Hotels?

Dingus and eviivo Suite™ both serve as channel managers, but Dingus offers a broader range of functionalities tailored for larger, multi-property hotels and resorts. It manages multiple distribution channels, provides advanced pricing modules, and features tools like metasearch connectivity and centralized role management. Conversely, eviivo Suite™ focuses on rapid, one-click OTA connectivity, automation, and simplified management, making it ideal for small hotels, B&Bs, and vacation rentals.

Dingus's extensive feature set and advanced integration options come with a steeper learning curve, while eviivo’s intuitive interface allows quick setup and ease of daily use. Do you need a powerful, customizable platform or a straightforward, plug-and-play solution?

Dingus vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel has a diverse portfolio or plans to expand significantly, Dingus is better suited. Its 10 unique features—such as dynamic pricing, call center functions, and RMS connectivity—cater to complex distribution needs, especially for branded hotels or resorts. Its high score in recent reviews and 26 total reviews reflect a stable, trusted platform, though support might see room for improvement.

On the other hand, if your property is smaller, such as a B&B or vacation rental, and values ease of onboarding and management, eviivo Suite™ is the better pick. With 231 reviews and a higher recent review count, it boasts a clear edge in customer satisfaction. Its automation and multi-property management features support fast, efficient operations, ideal for growth-oriented small operators.

Is Dingus or eviivo Suite™ Easier to Use?

Dingus’s user rating of 4.46/5 compared to eviivo's 4.65/5 highlights that both platforms are user-friendly, with eviivo slightly ahead. Dingus’s onboarding score of 4.5/5 and eviivo’s 4.65/5 show both systems prioritize ease of setup, but eviivo’s intuitive design and quick learning curve make daily management even simpler.

Recent reviews praise eviivo for its clear, minimal interface that reduces manual work, while Dingus users mention a longer familiarity period. Edge: eviivo Suite™.

Which Has Better Features: Dingus or eviivo Suite™?

Dingus offers 10 exclusive features, including call center capabilities, geotargeted pricing, and detailed reporting dashboards. These cater to larger hotels requiring advanced customization and integrations, offering tools like RMS connectivity and meta-search links that eviivo lacks.

eviivo provides 15 unique features, such as multi-lingual support, inventory grids, and integrated payment processing, tailored for smaller properties and vacation rentals. Its features facilitate rapid deployment and management, but it doesn't match Dingus's depth of distribution tools.

Edge: Dingus.

Which Has Better Customer Support: Dingus or eviivo Suite™?

eviivo’s customer support scores 4.78/5, higher than Dingus’s 4.35/5, and reviews frequently mention its helpful, quick, and personalized assistance. Users also highlight the onboarding process, praising the attentive training and ongoing support, which helps new users transition smoothly.

Dingus’s support has improved but still receives comments about slower response times and needs for more proactive assistance. Given recent review data and scores, eviivo has a clear support edge.

Edge: eviivo Suite™.

Which Has More Integrations: Dingus or eviivo Suite™?

Dingus boasts 35 verified partners, slightly surpassing eviivo’s 32, with both sharing integration with major OTAs and PMS systems. Dingus’s unique partners like Lybra Tech and Bookassist expand its distribution reach, while eviivo’s integrations include Booking.com, TripAdvisor, and D-Edge, supporting multiple currencies and analytics.

The slight edge goes to Dingus for its broader partnership network, crucial for hotels seeking extensive distribution control.

Edge: Dingus.

Which Do Hoteliers Rate Higher: Dingus or eviivo Suite™?

eviivo has a significantly higher overall rating of 85.37 compared to Dingus's 67.52, backed by 231 recent reviews versus 26 for Dingus. Smaller hotels, B&Bs, and vacation rentals tend to rate eviivo higher, citing ease of use and support.

For larger, complex properties, Dingus’s rating and review count are lower, but its specialized features are valued by experienced users. Overall, eviivo’s higher recent reviews make it the preferred choice for most hoteliers.

Edge: eviivo Suite™.

How Much Do Dingus and eviivo Suite™ Cost?

Dingus does not publish a clear pricing model, suggesting it may be customized or potentially higher in cost. eviivo charges a base fee of $700, with no ongoing subscription fees, and you only pay when you get a booking, making it transparent and accessible for small businesses.

If budget transparency is key, eviivo’s straightforward pricing provides better clarity and predictability.

Edge: eviivo Suite™.

What Type of Hotel Should Use Dingus?

• Hotels that operate multiple properties and need centralized control.
• Branded hotels with complex distribution channels.
• Resorts seeking advanced dynamic pricing and reporting.
• Teams that require bidirectional integrations with PMS, RMS, and other systems.
• Hotels in markets where extensive OTA connectivity is essential.

Not ideal if your hotel is small, independent, or prefers quick setup without extensive customization.

What Type of Hotel Should Use eviivo Suite™?

• Small hotels, B&Bs, and vacation rentals aiming for ease of management.
• Properties looking for rapid onboarding and minimal training.
• Operators managing multiple properties but with straightforward needs.
• Hotels prioritizing automation and guest communication.
• Businesses expanding quickly, needing scalable yet simple tools.

Not ideal if you require advanced reporting, deep integrations, or complex rate management.

The Bottom Line for Hotels

Dingus is a comprehensive channel management solution, ideal for larger hotels and resorts that need extensive control and integrations. Its feature set is tailored for complex distribution, offering advanced tools that support multi-property management and market adaptation.

eviivo Suite™ excels in ease of use, support, and rapid deployment, making it a better fit for small to medium-sized hotels, B&Bs, and vacation rentals. Its automation and simple interface reduce manual work and help grow property portfolios efficiently.

If your hotel seeks a highly customizable, feature-rich platform and can handle a steeper learning curve, Dingus is the way to go. But for most small to mid-sized hotels prioritizing quick setup, excellent support, and proven recent reviews, eviivo Suite™ stands out as the stronger choice.