Duve Mobile Ordering vs. Lodgipay (by Softlogix):
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The Decision

Choosing between Duve Mobile Ordering and Lodgipay hinges on your property’s core needs. Duve addresses guest engagement, F&B, and upselling through a comprehensive digital platform, while Lodgipay emphasizes seamless, paperless payment integration across outlets. Both solutions aim to improve operational efficiency but serve different operational gaps. How do you prioritize guest experience versus streamlined financial transactions?

Is Duve or Lodgipay Better for Hotels?

Both products target different aspects of hotel operations. Duve is a full-suite guest communication and F&B platform, offering features like online check-in, upselling, and personalized messaging, which greatly enhance guest engagement. Lodgipay, on the other hand, focuses specifically on in-hotel payments, allowing guests to charge purchases to their rooms via Clover POS, simplifying transactions across outlets.

Duve’s platform boasts a high rating of 100 on HotelTechReport, with over 90 reviews in the last six months, reflecting recent active use and strong user confidence. Lodgipay has no review data available, making it difficult to assess current hotel sentiment or product maturity. Given the recent review momentum, Duve emerges as the more proven choice for active hotel operators.

Duve vs Lodgipay: Which Should Your Hotel Choose?

If your hotel needs to foster guest engagement, increase F&B revenue, and streamline pre-arrival to post-stay communication, Duve is the clear winner. It’s ideal for hotels aiming to personalize guest interactions, automate messaging, and boost ancillary sales through upselling tools.

Lodgipay suits properties with multiple outlets that want to simplify in-hotel payments and reduce paper receipts. If your goal is to optimize revenue from food and retail outlets with minimal transaction friction, Lodgipay’s room charge integration may be the better fit. For most hotels looking to elevate guest experience and operational efficiency, Duve offers a more comprehensive solution.

Is Duve or Lodgipay Easier to Use?

Duve’s interface receives a 4.7 out of 5 user rating, praised for its intuitive design, ease of navigation, and quick onboarding—rated at 4.54 out of 5. Users mention that staff adoption is straightforward, and the platform is highly practical for daily operations.

Lodgipay, by contrast, lacks publicly available user ratings or reviews, so usability insights are limited. However, its core feature—integrating room charges with Clover POS—is straightforward for properties already using Clover, suggesting a simple setup. Yet, without active review data, Duve’s established user experience edge is clear.

Edge: Duve.

Which Has Better Features: Duve or Lodgipay?

Duve offers a robust suite of 16 features exclusive to its platform, including white-label apps, upselling, guest re-ordering, multi-menu ordering, digital menus, QR codes, credit card payments, PMS and POS integrations, contactless ordering, and loyalty program integrations. These features work together to create a holistic guest experience, from pre-arrival to post-stay.

Lodgipay provides a single, focused feature: room charge integration with Clover POS, facilitating payments across outlets and paperless receipts. It lacks the breadth of guest engagement features that Duve provides, making Duve the more versatile platform for enhancing guest interactions.

Edge: Duve.

Which Has Better Customer Support: Duve or Lodgipay?

Duve’s customer support is highly rated at 4.61 out of 5, with recent reviews highlighting their responsiveness and helpfulness. Users describe Duve’s support team as “incredibly responsive and always ready to help,” which is crucial during onboarding and troubleshooting.

Lodgipay has no publicly available reviews or ratings for customer support. The absence of feedback makes it impossible to assess its support quality, but given Duve’s demonstrated support reputation, Duve holds the advantage in client service.

Edge: Duve.

Which Has More Integrations: Duve or Lodgipay?

Duve boasts over 65 verified partners, including integrations with Oracle Hospitality, Priority Software, RoomRaccoon, HOTELTIME, and more. This wide integration ecosystem allows Duve to connect seamlessly with various PMS, POS, CRM, and other hotel systems, supporting complex operational environments.

Lodgipay’s integration capabilities are limited to Clover POS, with no mention of additional partner integrations. This narrower scope restricts its compatibility and may require additional systems to fill operational gaps.

Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or Lodgipay?

Duve’s recent reviews and high ratings, including a 100 HTR Score and 93 review count with 95% Likelihood to Recommend, demonstrate strong customer satisfaction. Hotels of various sizes and segments, including luxury and branded hotels, praise its ease of use and ROI.

Lodgipay has no available review data, so no current hotel ratings or satisfaction metrics exist. This absence indicates that Duve’s reputation is significantly more established among active users.

Edge: Duve.

How Much Do Duve and Lodgipay Cost?

Duve’s pricing starts at $800 per month, with no freemium or trial options disclosed. This predictable flat rate offers transparency and ease of budgeting for most hotels.

Lodgipay does not publicly disclose pricing details, which suggests that costs may vary based on integration complexity or custom arrangements. Without concrete figures, Duve’s transparent pricing model provides a clearer value proposition.

What Type of Hotel Should Use Duve?

• Hotels that want to elevate guest engagement through digital communication and personalized upselling.
• Properties aiming to automate pre-arrival, check-in, and post-stay interactions.
• Hotels seeking integrated solutions that connect with their PMS and POS.
• Properties that value detailed data insights and guest analytics.
• Teams that prioritize operational efficiency and revenue growth via automation.

Not ideal if:

• Your hotel relies solely on in-person payments or minimal digital guest interaction.
• You do not need extensive guest engagement features.
• Your property operates in a very limited or niche segment with minimal tech adoption.

What Type of Hotel Should Use Lodgipay?

• Hotels with multiple outlets (restaurants, retail, bars) seeking smooth, paperless room charge billing.
• Properties already using Clover POS systems and wanting to simplify guest payment experiences.
• Hotels aiming to minimize contact and streamline billing without investing in a full guest engagement platform.
• Properties where staff want minimal training on complex systems.

Not ideal if:

• You require extensive guest communication or upselling features.
• Your property uses a different POS system or needs broader integration.
• You seek an all-in-one guest experience platform beyond payments.

The Bottom Line for Hotels

Duve is a comprehensive guest engagement platform with a proven track record, over 90 recent reviews, and a high satisfaction rating. It excels at increasing revenues through upselling, streamlining guest communication, and integrating with many hotel systems.

Lodgipay, by contrast, offers specialized payment integration with Clover POS, ideal for hotels prioritizing effortless billing across outlets. However, its lack of user reviews and limited features make it less suitable for hotels seeking a full guest experience solution.

For most hotels looking to improve guest satisfaction, operational efficiency, and revenue, Duve remains the superior choice. Lodgipay fits a narrow use case focused on simplifying in-hotel payments, best suited for properties already using Clover and needing minimal additional features.

In summary: If your focus is on guest experience and operational automation, choose Duve. If you prioritize streamlined in-hotel payments with Clover, Lodgipay might meet your needs—though it lacks the reviews and recent data to support that decision confidently.