Engisoft vs. Sirvoy:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational success and guest experience. You’re evaluating Engisoft by Enginyeria de Software S.A. (ENGISOFT) and Sirvoy, two systems that aim to streamline reservations, check-ins, and overall property management. ENGISOFT’s offering is largely unreviewed and lacks recent data, while Sirvoy has a substantial, recent review base and high customer ratings. Which solution aligns better with your hotel’s needs?

Is Engisoft or Sirvoy Better for Hotels?

Both Engisoft and Sirvoy aim to simplify daily hotel operations, but they serve different market segments and come with contrasting support and features. Engisoft’s product, introduced in 1992 with no current reviews, claims to offer comprehensive management tools, including a Spa & Wellness Module and Revenue Management, but its lack of recent customer feedback leaves its real-world performance unclear. Conversely, Sirvoy, established in 2008, has over 95 reviews, with 32 in the last six months, and an overall high rating, giving you more confidence in its reliability and ongoing support.

Sirvoy’s recent reviews highlight a user-friendly interface, excellent customer service, and a straightforward onboarding process, whereas Engisoft’s absence of recent reviews makes it impossible to verify current user satisfaction. Are you comfortable adopting a system with no recent user feedback, or do you prefer one with proven, current performance?

Engisoft vs Sirvoy: Which Should Your Hotel Choose?

If your hotel needs a broad, all-in-one management platform with specialized modules like Revenue Management and Digital Registration, Engisoft could be worth considering—though the lack of recent reviews limits confidence. It might suit larger, more traditional property management teams seeking a customizable system.

If your hotel values ease of use, strong customer support, and a feature-rich platform, Sirvoy is the clear choice. It is especially suitable for small to medium-sized properties, including B&Bs, hostels, and boutique hotels, which benefit from its intuitive interface and integrated channel management.

For hoteliers prioritizing proven performance, ongoing support, and recent user feedback, Sirvoy stands out as the better pick. Engisoft may appeal if you’re seeking a niche, highly customizable solution and are willing to accept the risk of unverified current performance.

Is Engisoft or Sirvoy Easier to Use?

Ease of use is critical for staff adoption and operational efficiency. Sirvoy has a high ease-of-use rating at 4.64/5, backed by numerous recent reviews praising its intuitive design and straightforward onboarding, with many customers saying it’s ideal even for beginners. Support is rated 4.85/5, with users emphasizing quick, helpful assistance.

Engisoft, on the other hand, has a 0/5 rating for ease of use, indicating no recent data or user feedback to verify its UI quality or onboarding experience. Its lack of recent reviews makes it impossible to assess how user-friendly it currently is.

Edge: Sirvoy.

Which Has Better Features: Engisoft or Sirvoy?

Engisoft offers only 6 features unique to its platform, including Spa & Wellness, Revenue Management, Integrated CRS, Automated Night Audit, Mobile App, and Digital Registration. These are niche or specialized modules that may appeal to larger operations but are limited compared to the total feature set.

Sirvoy provides 30 features, including direct billing, multi-currency, guest messaging, channel management, booking engine, automated reminders, online check-in/out, and a payment terminal. It also integrates with major channels like Booking.com and Expedia, making it a more comprehensive solution for daily hotel operations.

The feature count heavily favors Sirvoy, which covers most operational needs out of the box. Edge: Sirvoy.

Which Has Better Customer Support: Engisoft or Sirvoy?

Customer support is a decisive factor, especially for smaller properties or teams without dedicated IT staff. Sirvoy’s support ratings are near perfect at 4.85/5, with recent reviews praising its quick, helpful, and friendly assistance. Customers value the responsiveness and clarity, which helps avoid operational disruptions.

Engisoft has a support rating of 0/5, primarily due to the absence of recent reviews. Without current user feedback, it’s impossible to gauge its support quality today.

Edge: Sirvoy.

Which Has More Integrations: Engisoft or Sirvoy?

Integration options are crucial for connecting PMS with other tools. Sirvoy boasts 21 verified integrations, including major partners like Cloudbeds, TrustYou, and Revinate, along with a shared partner, SiteMinder. This extensive ecosystem allows your hotel to customize workflows and connect with marketing, revenue management, and distribution platforms.

Engisoft has only 8 verified partners, with some unique integrations like Lybra Tech and HiJiffy, but fewer options overall. Its limited integrations could hinder scalability or automation as your hotel grows.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: Engisoft or Sirvoy?

Review scores reveal Sirvoy’s strength, especially considering the 95 reviews with recent feedback. Its overall rating of 83.93/100 and 94% likelihood to recommend show high satisfaction across various hotel types, including boutique hotels, hostels, and resorts.

Engisoft’s zero reviews prevent any current rating assessment. Its historical silence suggests no recent validation from users, making Sirvoy the safer and more proven choice.

Edge: Sirvoy.

How Much Do Engisoft and Sirvoy Cost?

Engisoft does not publicly disclose pricing information, implying it may offer custom quotes or enterprise-level packages. This can complicate budget planning and comparison.

Sirvoy charges a straightforward $200 monthly base fee, with no implementation or per-room costs. The transparent pricing model is advantageous for small to medium-sized properties seeking predictable expenses.

In summary, Sirvoy’s clear, affordable pricing makes it easier to evaluate ROI and budget accordingly.

What Type of Hotel Should Use Engisoft?

• Hotels with complex operations requiring specialized modules like Revenue Management or Digital Registration.
• Larger properties or management companies seeking customizable solutions.
• Hotels that prefer a traditional, possibly on-premise or enterprise software approach.
• Teams comfortable with unreviewed or evolving platforms.

Not ideal if you prioritize current user feedback, ease of use, or quick support, as Engisoft’s recent performance is unverified.

What Type of Hotel Should Use Sirvoy?

• Small to medium hotels, hostels, B&Bs, and boutique properties.
• Hotels seeking an easy-to-use, all-in-one PMS with integrated channel management.
• Properties that prioritize customer support and transparent pricing.
• Hotels that want to capture online bookings via an integrated booking engine.

Not ideal if your hotel needs advanced revenue management, a spa module, or highly specialized property features not supported by Sirvoy.

The Bottom Line for Hotels

Engisoft presents itself as a comprehensive property management system with specialized modules, but its lack of recent reviews makes it difficult to assess current performance and support quality. Its focus appears more suited for larger, traditional properties with a need for customization.

Sirvoy, on the other hand, is a highly-rated, easy-to-use platform with a broad feature set, extensive integrations, and exceptional customer support. Its recent reviews confirm it’s a reliable choice for smaller to mid-sized hotels seeking operational efficiency and growth.

If your priority is a proven, user-friendly PMS with strong support and clear pricing, Sirvoy should be your choice. If your hotel requires advanced, specialized modules and you’re willing to manage some risk, Engisoft might be suitable—though the lack of recent feedback is a concern.

Ultimately, Sirvoy’s current review footprint and high customer ratings make it the safer, more dependable option.