Enigma RM App vs. Infor EzRMS:
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The Decision

Choosing between Enigma RM App and Infor EzRMS hinges on your hotel’s specific revenue management needs. Both systems aim to optimize your rates and boost profitability, but they diverge significantly in features, user experience, and market presence. Enigma RM’s recent reviews and high user ratings make it a compelling option for many hoteliers. Does your hotel prioritize ease of use and recent validation?

Enigma RM offers a straightforward, cloud-based platform designed for quick adoption and simple rate updates. In contrast, Infor EzRMS, with its extensive feature set and broad integration network, serves larger or more complex hotel portfolios. How do your hotel’s size and sophistication influence your choice?

Is Enigma RM App or Infor EzRMS Better for Hotels?

Enigma RM and Infor EzRMS address revenue management but target different hotel profiles. Enigma RM, with only one recent review and a perfect NPS score, appeals primarily to small-to-mid-sized hotels seeking a user-friendly, streamlined solution. Its ease of use and quick setup are ideal if your team needs a simple, reliable system that integrates well with PMS.

Infor EzRMS, with 39 reviews and an overall rating of 4.46/5—though no recent reviews—caters to larger chains and properties requiring deep data analysis and extensive automation. Its 32 features, including dynamic pricing and multi-property management, suit hotels with complex revenue needs. If your hotel needs advanced features and robust integrations, EzRMS might be more fitting.

Given the recent review activity, Enigma RM’s data is more current and reliable. Do you value recent user feedback over a broader feature set?

Is Enigma RM or Infor EzRMS Easier to Use?

Enigma RM’s UI scores a perfect 5/5, reflecting its focus on simplicity and clarity. Users praise its straightforward navigation, color-coded reports, and easy rate adjustments, which facilitate quick onboarding and staff adoption. Its cloud-based setup and unlimited user access further simplify deployment.

Infor EzRMS scores 4.49/5 for ease of use, with users citing its user-friendly interface and familiar Excel reports. However, some mention that its advanced features require specific knowledge, and recent updates have caused stability issues.

Edge: Enigma RM.

Which Has Better Features: Enigma RM or Infor EzRMS?

Infor EzRMS offers 32 features, including dynamic pricing, channel management, automated revenue controls, and a comprehensive analytics dashboard. It supports multi-property management, open API, mobile app, and real-time price optimization—features that Enigma RM lacks entirely.

Enigma RM’s feature set is minimal, with core functionalities like rate recommendations, pick-up reports, and automatic PMS updates. While it excels in usability, it doesn’t match Infor's breadth of automated tools or content management capabilities.

Edge: Infor EzRMS.

Which Has Better Customer Support: Enigma RM or Infor EzRMS?

Enigma RM’s support scores a perfect 5/5, with reviewers highlighting Nick’s friendly, knowledgeable help and the dedicated weekly strategy calls. Its recent review indicates high satisfaction with support responsiveness and onboarding.

Infor EzRMS scores 4.04/5, with users praising its support for quick problem resolution and helpful report functions. However, some reports mention delays or broken functionalities following updates, which impact reliability.

Edge: Enigma RM.

Which Has More Integrations: Enigma RM or Infor EzRMS?

Infor EzRMS boasts 113 verified partners, including major PMS and channel managers like Mews, Oracle Hospitality, and others. Its extensive integration network enables complex workflows and automation across various hotel systems.

Enigma RM has only 3 verified partners, including Mews and Oracle Hospitality, and features integrations primarily with PMS systems. Its limited partner list simplifies deployment but restricts options for broader system connectivity.

Edge: Infor EzRMS.

Which Do Hoteliers Rate Higher: Enigma RM or Infor EzRMS?

Given Enigma RM’s recent reviews and a 10/5 NPS score, user satisfaction appears very high—even with only one review. Its ease of use and support quality earn praise, especially from reservations managers.

Infor EzRMS, with 39 reviews and an overall rating of 4.46/5, is favored by larger hotels and chains. Its property types, primarily branded and city-center hotels, rate it highly, but some mention issues with forecast accuracy and system stability.

Edge: Enigma RM.

How Much Do Enigma RM and Infor EzRMS Cost?

Enigma RM charges a straightforward $500 monthly flat fee, with no implementation or trial options. Its transparent pricing simplifies budgeting for small to mid-sized hotels.

Infor EzRMS does not publish clear pricing details publicly, often requiring custom quotes. Its extensive features and integrations imply a higher investment, better suited for larger organizations with bigger budgets.

What Type of Hotel Should Use Enigma RM?

• Hotels that prioritize ease of use and quick adoption.
• Teams seeking a cloud-based, straightforward revenue management app.
• Properties with limited in-house technical expertise.
• Hotels wanting to automate rate updates via PMS with minimal fuss.
• Hotels that value ongoing support and strategy calls.
• Not ideal if your hotel needs extensive automation, deep analytics, or multi-property management.

What Type of Hotel Should Use Infor EzRMS?

• Large hotel groups or chains managing multiple properties.
• Hotels requiring advanced automation, dynamic pricing, and detailed reporting.
• Teams that want to customize workflows, alerts, and content management.
• Properties with complex revenue strategies and extensive PMS integrations.
• Hotels seeking long-term scalability with a broad partner network.
• Not ideal if your hotel operates with limited budgets, or if you prefer simple, intuitive tools over complex automation.

Enigma RM vs Infor EzRMS: The Bottom Line for Hotels

Enigma RM presents a straightforward, user-friendly solution with recent positive reviews, making it ideal for hotels that want quick, reliable revenue management without complexity. Its perfect rating and high satisfaction scores demonstrate a strong fit for properties prioritizing simplicity and support.

Infor EzRMS offers a feature-rich platform with extensive integrations, designed for larger or more sophisticated hotel portfolios. Its automation capabilities and detailed analytics are perfect for properties with complex revenue strategies and the resources to manage them.

If your hotel is small or mid-sized, values ease of use, and needs recent validation, Enigma RM is the better choice. For large, multi-property, or highly automated operations that require deep analytics, Infor EzRMS remains a formidable option.

This comprehensive comparison should help your team decide confidently, based on your hotel’s scale, complexity, and strategic priorities.