eviivo Suite™ CM vs. Viato:
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The Decision

Choosing the right channel management platform is pivotal for your hotel's success, especially as the landscape becomes more competitive and guest expectations evolve. Both eviivo Suite™ CM and Viato aim to streamline your distribution channels and boost direct bookings, but their approaches and strengths differ. eviivo boasts a robust, well-established platform with extensive integrations and a large user base, while Viato offers a sleek, cost-effective alternative focused on automation and simplicity. Which solution aligns best with your hotel’s needs?

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Is eviivo Suite™ CM or Viato Better for Hotels?

eviivo Suite™ CM and Viato are designed to solve the challenge of managing multiple booking channels and preventing overbookings, but they diverge in scope and experience. eviivo’s platform is more comprehensive, supporting a broader range of integrations and hotel types, while Viato emphasizes ease of use and automation. Both platforms help increase visibility and simplify operations, but which one suits your hotel’s size and complexity?

eviivo has a proven track record with over 231 reviews and recent feedback from 25 users in the last six months, indicating active support and ongoing improvements. Viato, with only 2 reviews and just 1 recent review, offers less recent user feedback, making it harder to gauge its evolving performance. Are you looking for a mature platform with extensive market presence, or a newer, streamlined solution?

eviivo Suite™ CM vs Viato: Which Should Your Hotel Choose?

If your hotel needs a platform with wide regional reach, deep integration options, and multi-property management capabilities, eviivo is the better choice. Its 32 verified partners include major OTAs and tech integrations, making it ideal for hotels seeking extensive global distribution and robust features. Conversely, if your hotel prioritizes affordability, simplicity, and quick onboarding, Viato’s lower price point and straightforward interface will likely meet your needs.

For large or diverse property portfolios, eviivo’s comprehensive features and proven scalability are unmatched. Smaller hotels or vacation rentals looking for a quick-start, cost-effective solution should consider Viato for its focus on automation and ease of use.

Is eviivo Suite™ CM or Viato Easier to Use?

eviivo earns a high ease-of-use rating of 4.65/5, with many reviews praising its intuitive interface and helpful onboarding. Support from eviivo is also rated at 4.78/5, with users highlighting quick, friendly assistance during setup and troubleshooting. Some users note that mobile functionality could be improved, but overall, eviivo’s platform is accessible for most users.

Viato scores a perfect 5/5 in ease of use, reflecting its simple, streamlined design and straightforward workflow. Its onboarding and support are also rated at 5/5, with reviewers emphasizing the platform’s quick setup and helpful team. Given the limited reviews for Viato, its simplicity appears to resonate strongly with its users.

Edge: Viato.

Which Has Better Features: eviivo Suite™ CM or Viato?

eviivo offers 15 shared features, including multi-property management, rate management, and extensive OTA integrations. Notably, it supports centralized control over booking channels and provides tools for rate optimization, invoicing, and guest messaging—features that Viato does not include.

Viato, while fewer in features, emphasizes automation, reservation management, and direct sales tools integrated into one platform. However, it lacks the broader customization and multi-property management capabilities of eviivo. When considering advanced features and integrations, eviivo has a clear edge.

Edge: eviivo.

Which Has Better Customer Support: eviivo or Viato?

eviivo’s support rating is 4.78/5, with many users praising their quick, friendly, and responsive service. Review quotes highlight personalized assistance that eases onboarding and ongoing use, though some users mention a desire for more tailored support in complex situations.

Viato’s support is rated at 5/5, with users describing their team as “always ready and reliable,” especially during the setup phase. Given the limited number of reviews, the consistent positive feedback suggests strong support, but eviivo’s larger user base provides a more proven track record.

Edge: eviivo.

Which Has More Integrations: eviivo or Viato?

eviivo boasts 32 verified partners, including major OTAs like Expedia, TripAdvisor, and booking engines like Hotelchamp. It also offers integrations with solutions like Experience Hotel and D-Edge, covering a broad range of distribution and revenue management tools.

Viato offers 7 verified partners, including RateBoard, Mews, and SoftTec. While it covers essential integrations for smaller hotels, its partnership network is narrower, limiting its reach for hotels seeking extensive third-party connectivity.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Viato?

eviivo’s reviews are more numerous and recent, with a 97% likelihood to recommend and an overall rating of 0/5 (which appears to be an error, but the high support and ease ratings indicate satisfaction). Its diverse user segments—ranging from vacation rentals to boutique hotels—show broad applicability and positive experiences.

Viato, with only 2 reviews, has a 95% likelihood to recommend, but the data is sparse and less recent. The limited feedback limits confidence in its overall hotel satisfaction ratings.

Edge: eviivo.

How Much Do eviivo and Viato Cost?

eviivo’s pricing starts at $700 per month, with no free trial or freemium options available. Its higher price reflects its extensive features, integrations, and support infrastructure.

Viato is priced at $400 per month, also without a trial or freemium tier, making it a more affordable option for smaller hotels or those on a tighter budget. Its lower cost positions it as a leaner, simplified alternative.

What Type of Hotel Should Use eviivo?

Hotels that:

• Require extensive OTA and channel integrations.
• Manage multiple properties or locations.
• Need advanced rate management and automation.
• Operate in regions where eviivo has a strong presence (Europe, North America, South America).
• Value detailed reporting, customization, and multi-user support.

Not ideal if your hotel:

• Is a small boutique or vacation rental seeking basic connectivity.
• Prefers a low-cost, straightforward platform without extensive integrations.
• Primarily operates in regions with limited eviivo presence.

What Type of Hotel Should Use Viato?

Hotels that:

• Are smaller or boutique properties prioritizing simplicity.
• Want to automate routine tasks and reduce manual work.
• Focus on increasing direct bookings via their website.
• Operate mainly within Europe, where Viato has a stronger regional footprint.
• Need a budget-friendly, easy-to-learn platform.

Not ideal if your hotel:

• Has a complex multi-property operation.
• Seeks broad global integrations and regional coverage.
• Requires extensive customization or advanced features.

eviivo Suite™ CM vs Viato: The Bottom Line for Hotels

eviivo is a comprehensive channel management solution tailored for larger or multi-property hotels, with broad integrations, extensive features, and a proven track record. It suits hotels that need detailed control, regional reach, and scalable solutions to grow their bookings.

Viato offers a more streamlined, easier-to-use platform at a lower cost, ideal for small hotels or vacation rentals seeking automation and direct sales tools. Its limited integrations and regional focus make it better for smaller, primarily European properties.

Choose eviivo if your hotel demands scale, extensive integrations, and proven support; pick Viato if you prioritize simplicity, affordability, and automation. Both can deliver growth, but aligning their strengths with your specific needs will determine your ultimate success.