Exely HMS vs. RMS:
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The Decision

Choosing the right hotel management software can significantly impact your operations, revenue, and guest satisfaction. Both Exely HMS and RMS aim to streamline hotel management, but they approach this goal differently. Exely offers a comprehensive, cloud-based platform with a focus on direct bookings and online reputation, while RMS provides a broader, scalable system with extensive automation and multi-property management. Your decision hinges on what your hotel needs most—specialized tools or a versatile, multi-property solution.

Both products serve different hotel segments, but RMS’s larger user base and more recent reviews give it a current edge in credibility. Are you prioritizing deep integration with third-party channels or a specialized all-in-one platform?

Is Exely HMS or RMS Better for Hotels?

Exely HMS and RMS are both designed to reduce administrative burdens and boost revenue, but they solve slightly different problems. Exely emphasizes direct booking growth, online reputation, and a user-friendly interface, making it ideal for boutique and city center hotels focused on online presence. RMS, on the other hand, tackles multi-property operations with extensive automation and integrations, suitable for larger chains or hotels managing multiple locations.

Where they diverge most is in their feature sets: Exely’s focus is on website development and rate shopping, while RMS offers a comprehensive suite including a channel manager, guest CRM, and revenue management. Their design philosophies reflect their target users—Exely for hotels seeking direct growth, RMS for those with complex operations. Does your team need a platform that emphasizes online booking and reputation, or one that manages multiple properties more efficiently?

Exely HMS vs RMS: Which Should Your Hotel Choose?

If your hotel primarily needs a straightforward, intuitive PMS with a strong online booking engine and reputation management, Exely’s user feedback suggests it’s the better choice. Its recent reviews highlight ease of use and excellent customer support, making onboarding smoother for boutique or city hotels.

RMS is better suited if your hotel operates multiple properties or requires advanced automation, real-time reporting, and extensive integrations. Its larger user base and more recent reviews underscore its robustness, especially for enterprise-level hotels or chains seeking scalability and detailed revenue management. For a small hotel focused on direct bookings, Exely is ideal; for multi-property portfolios, RMS clearly leads.

Is Exely HMS or RMS Easier to Use?

Exely scores higher in ease of use, with a rating of 4.88/5 and 48 reviews, most praising its intuitive interface and simple onboarding. Users appreciate how quickly staff adapt and how seamlessly it integrates into daily operations, supported by a solid onboarding rating of 4.82/5. Many reviews mention how it simplifies complex workflows, especially for smaller teams.

In contrast, RMS’s user ratings are slightly lower at 4.3/5 with 224 reviews, reflecting some frustration with its extensive features and occasional performance hiccups. Users report a steeper learning curve and more challenges during updates but still value its automation capabilities.

Edge: Exely HMS.

Which Has Better Features: Exely HMS or RMS?

Exely offers 36 shared features with RMS but has only 2 unique features—website development and rate shopping modules—highlighting its niche focus. RMS boasts 38 features exclusive to it, including a channel manager, POS, revenue management, guest CRM, automated night audit, and more, aimed at larger, multi-property operations.

RMS’s vast feature set covers every aspect of hospitality management, from real-time reporting to shift planning, while Exely’s specialized features support growth in online visibility and direct bookings. If you need a broad, multi-functional system, RMS has the edge; if your focus is on increasing direct bookings and website control, Exely provides targeted tools.

Edge: RMS.

Which Has Better Customer Support: Exely or RMS?

Exely’s customer support is highly rated at 4.9/5 with 48 reviews, many praising its responsiveness and knowledgeable staff. Review quotes highlight the ease of contacting support and continuous improvements, which help resolve issues swiftly.

RMS also receives strong support ratings at 4.52/5 with 224 reviews, though some users note that support responsiveness can vary. Many appreciate the helpfulness and availability of their support team but mention occasional delays during software updates.

Edge: Exely.

Which Has More Integrations: Exely or RMS?

RMS has a clear advantage with 112 verified partners, including major names like Criton, Sage, and STR, alongside shared integrations such as Oracle Hospitality. The extensive list covers revenue management, POS, payment processing, and online channel management, making it highly adaptable for larger hotels.

Exely’s 8 verified partners include Hotellab, Booking.com, and Clock, with a focus on core functionalities like website development and rate shopping. It's suitable for hotels that want essential integrations but not a complex ecosystem.

Edge: RMS.

Which Do Hoteliers Rate Higher: Exely or RMS?

RMS’s overall rating of 4.56/5 from 224 reviews surpasses Exely’s 0/5 rating from 48 reviews, giving RMS a current advantage in user satisfaction. RMS’s recent reviews emphasize its scalability, automation, and revenue improvements, especially for multi-property portfolios.

Exely’s reviews are more limited and primarily focus on ease of use and support, with no recent reviews to challenge RMS’s standing. The larger, more recent review count for RMS makes its high ratings more reliable.

Edge: RMS.

How Much Do Exely and RMS Cost?

Exely’s pricing is $400 per month with no additional implementation or trial fees, offering a clear and straightforward cost structure. RMS charges $700 per month, also without implementation fees or trials, reflecting its broader feature set and scalability.

While RMS is more expensive, its extensive automation and multi-property management justify the higher price for larger operations. Smaller hotels may find Exely’s price point more appealing if their focus is on direct bookings and reputation management.

What Type of Hotel Should Use Exely HMS?

• Hotels that prioritize increasing direct bookings through their website.
• Boutique hotels in city centers looking for an intuitive PMS.
• Hotels focused on online reputation and reputation management.
• Teams that want simple, fast onboarding and responsive support.
• Hotels with a smaller or mid-sized operations scale.

Not ideal if:

• Your hotel manages multiple properties.
• You need advanced revenue management or complex integrations.
• Your team requires extensive automation across several locations.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties or large portfolios.
• Chain hotels seeking scalable automation and real-time reporting.
• Hotels wanting extensive integrations with third-party systems.
• Teams looking for centralized management, revenue optimization, and detailed insights.
• Properties of all sizes that need flexible, customizable workflows.

Not ideal if:

• You are a small boutique hotel with simple needs.
• Your budget is limited to under $400 per month.
• Your focus is solely on website development and direct bookings without multi-property management.

RMS vs Exely: The Bottom Line for Hotels

RMS offers a comprehensive, scalable platform suited for larger operations and chains, with an extensive feature set and broad integrations. Its recent reviews reflect high satisfaction with automation, multi-property handling, and revenue growth.

Exely excels in its simplicity, user-friendliness, and targeted tools for direct booking and online reputation management. It’s the better choice for boutique hotels or properties prioritizing website control and quick onboarding.

If your hotel needs multi-property management, advanced automation, and extensive integrations, RMS is the clear winner. However, for smaller hotels focused on online presence and direct bookings, Exely provides a straightforward, well-supported solution.

In conclusion, RMS’s larger review base and current ratings give it a decisive edge for most hotels managing multiple properties or seeking extensive automation. Conversely, if your hotel’s primary focus is on growing direct bookings with an easy-to-use system, Exely is the more fitting choice.