Cloudbeds HMS vs. Exely HMS:
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The Decision

Choosing between Cloudbeds HMS and Exely hinges on your hotel’s specific needs, operational complexity, and growth ambitions. Both tools aim to streamline management and boost revenue, but Cloudbeds offers a more extensive, integrated platform with a significant review base and recent user feedback. Exely, while simpler and praised for its ease of use, has a smaller user base and fewer recent reviews, which impacts the confidence in its current capabilities. Which platform aligns best with your growth plans?

Is Cloudbeds or Exely Better for Hotels?

Cloudbeds and Exely both address core hotel management challenges—reservation handling, channel management, and guest communication. While Cloudbeds provides a broad suite of features, including revenue management, analytics, and multi-lingual support, Exely mainly focuses on operational efficiency through its PMS and booking engine. The key divergence is in their scope: Cloudbeds is a full-stack system with over 50 exclusive features, whereas Exely offers a leaner, streamlined platform.

Cloudbeds’ extensive integrations—190 verified partners—support complex multi-channel operations, ideal for larger or expanding properties. Exely’s 8 verified partners suffice for smaller hotels prioritizing simplicity and quick setup. Do you need an all-in-one powerhouse or a straightforward workflow?

Cloudbeds vs Exely: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, scalable platform with extensive integrations, Cloudbeds is the clear choice. Its user-friendly interface (rated 4.58/5) and large, recent review count (1,219 reviews with 76 in the last 6 months) indicate strong ongoing support and a trusted reputation.

If your team values simplicity, quick onboarding, and cost-effective operations, Exely is suitable. Its ease of use (rated 4.88/5) and high customer satisfaction scores (support rating 4.9/5) make it appealing, especially for smaller properties or those new to PMS software. However, with only 48 reviews and fewer features, it’s less suited for complex operations or rapid growth.

Is Cloudbeds or Exely Easier to Use?

Cloudbeds scores 4.58/5 for ease of use, with many users praising its intuitive dashboard and quick onboarding processes. Recent reviews note that staff find it straightforward to navigate, reducing training time and minimizing errors.

Exely outperforms slightly with a 4.88/5 rating, with users highlighting its simple interface and helpful support. Customers appreciate the straightforward setup and ability to manage daily operations efficiently, even under peak workloads.

Edge: Exely.

Which Has Better Features: Cloudbeds or Exely?

Cloudbeds boasts 56 features exclusive to its platform, including PMS connectivity, analytics dashboards, revenue management, integrated CRS, and multi-channel management—features that provide comprehensive control over hotel operations.

Exely offers only 4 unique features, such as gift vouchers, native email marketing, and POS, focusing on operational tasks rather than strategic management. This makes Cloudbeds the superior choice for properties seeking advanced automation and data-driven tools.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or Exely?

Cloudbeds maintains a support rating of 4.38/5 with positive reviews citing quick, attentive service, and responsive support teams. Users mention that Cloudbeds’ support is generally reliable, though some note response times during busy periods could improve.

Exely excels with a 4.9/5 rating, with many reviews emphasizing its responsive and sociable support staff. Customers often highlight their appreciation for ongoing improvements and attentive service, making Exely’s support arguably more personalized.

Edge: Exely.

Which Has More Integrations: Cloudbeds or Exely?

Cloudbeds offers 190 verified integrations with a wide array of partners including OTAs, POS systems, revenue management, and payment processors. Its extensive partner network supports diverse property types and operational needs.

Exely has only 8 verified partners, mainly focused on core hotel functions like booking engines and POS. While this simplicity suits smaller operations, it limits scalability for properties with complex multi-channel requirements.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or Exely?

Cloudbeds’ overall score of 4.62/5 is backed by over 1,200 reviews, with recent feedback emphasizing its reliability, ease of use, and strong support. Its user base covers a variety of hotel segments, including boutique hotels, hostels, and resorts, which rate it highly across the board.

Exely, with a 81.7 score based on only 48 reviews, has a smaller, more niche user base. Recent reviews favor its simplicity and support but lack the breadth and depth of Cloudbeds’ ratings.

Edge: Cloudbeds.

How Much Do Cloudbeds and Exely Cost?

Cloudbeds charges a base fee of $500/month without a free trial, positioning itself as a premium, all-in-one platform. Its pricing reflects its extensive feature set and integration capabilities.

Exely costs $400/month, also without a free trial, offering a lower-cost option with core functionalities suited for smaller hotels or properties prioritizing ease of use over advanced features.

What Type of Hotel Should Use Cloudbeds?

• Hotels that want a fully integrated management platform covering PMS, channel management, booking engine, and revenue tools.
• Properties planning to scale and requiring extensive third-party integrations.
• Hotels seeking automation to reduce manual work and improve guest experience.
• Teams that want real-time analytics and detailed reporting for strategic decision-making.
• Hotels with complex distribution channels needing centralized control.

Not ideal if you prefer a lightweight, easy-to-learn system without many advanced features or are on a tight budget.

What Type of Hotel Should Use Exely?

• Small to medium-sized hotels seeking a straightforward, easy-to-use PMS.
• Properties that prioritize operational efficiency and quick setup.
• Hotels focusing on direct bookings through integrated booking engines.
• Teams that want responsive support and minimal learning curves.
• Hotels that don’t require extensive customization or advanced analytics.

Not ideal if you operate at a large scale or need complex revenue management, detailed reporting, or integration-heavy systems.

Cloudbeds vs Exely: The Bottom Line for Hotels

Cloudbeds offers a broad, feature-rich platform with deep integrations, making it ideal for hotels seeking to grow and streamline complex operations. Its 1,219 reviews and recent feedback confirm its ongoing relevance and reliability, especially for properties aiming for automation and scalability.

Exely is a user-friendly, cost-effective alternative with high support ratings and a smaller feature set. It suits boutique hotels, hostels, and small properties that want simplicity, quick onboarding, and responsive support without the need for extensive automation or integrations.

If your hotel is looking for a scalable, all-in-one management system with a proven track record, Cloudbeds is your best choice. For smaller operations focused on ease and support, Exely can effectively meet your needs—though it offers fewer advanced tools.