Goguest Hotel Guest App (by Easygoband) vs. Guest Services by SmartStay:
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The Decision

Choosing between Goguest Hotel Guest App by Easygoband and Guest Services by SmartStay by Liverton hinges on understanding how each platform addresses your hotel’s specific needs. Both aim to elevate guest experiences through digital engagement, but they diverge significantly in features, regional presence, and customer feedback. Your decision should be grounded in which product aligns better with your property type, operational priorities, and guest expectations.

While both platforms focus on streamlining check-in, enhancing guest communication, and increasing revenue, one boasts a more extensive review base and recent feedback. This makes it a more reliable choice based on current performance and customer satisfaction. But which one is truly better for your hotel?

Is Goguest Hotel Guest App or Guest Services by Liverton Better for Hotels?

Goguest App by Easygoband provides a versatile solution primarily designed for hotels seeking a robust, customizable guest engagement platform. It emphasizes in-room service, hotel directories, and multilingual support, making it ideal for properties that prioritize guest communication and operational insights. Its focus on guest profiles and request management enables your team to personalize services effectively.

Guest Services by Liverton, on the other hand, offers a broader suite of features centered around digital check-in, upselling, and in-room F&B ordering. It’s tailored for hotels aiming to integrate seamless check-in experiences with in-room service and upsell opportunities, especially those wanting to incorporate a digital compendium and mobile key functionality.

Both platforms address similar operational challenges but diverge in scope—Goguest leans toward guest engagement and data collection, Liverton emphasizes operational automation and upselling. End of the day, which system aligns better with your hotel’s strategic goals?

Goguest Hotel Guest App vs Guest Services by Liverton: Which Should Your Hotel Choose?

If your hotel needs a flexible, guest-centric app that enhances communication, gathers data, and boosts revenue through targeted promotions, Goguest App is the better pick. Its high ease of use (4.82/5) and strong customer support rating (4.5/5) reflect its suitability for luxury and resort properties that want a customizable digital experience.

Conversely, if your hotel prioritizes digital check-in, room selection, and in-room F&B ordering with an emphasis on upselling and operational automation, Guest Services by Liverton suits your needs. Although it has fewer reviews (7) and a slightly lower support rating (4.29/5), its extensive feature set—including room selection, document scanning, and multi-platform integration—fits hotels focused on streamlining check-in and upselling.

Ultimately, choose Goguest if guest engagement and data insights are your priorities. Opt for Liverton if operational efficiency, upselling, and in-room convenience are more critical.

Is Goguest Hotel Guest App or Guest Services by Liverton Easier to Use?

Goguest App’s user experience scores higher at 4.82/5 compared to Liverton’s 4.57/5, supported by its recent onboarding rating of 4.71/5 versus Liverton’s 4.5/5. Guest reviews frequently mention how intuitive Goguest is, with hotel staff finding its interface straightforward and quick to adopt.

Liverton’s system, while also rated highly, sometimes encounters hurdles during trials, as some users report difficulties getting it operational initially. The slightly more complex feature set of Liverton, including document scanning and check-in portals, may require more staff training.

Edge: Goguest Hotel Guest App.

Which Has Better Features: Goguest Hotel Guest App or Guest Services by Liverton?

Goguest App offers 8 unique features, such as request management, room service ordering, and multi-lingual support, focusing on guest communication and profile management. Its integration with payments and hotel directories enhances operational efficiency.

Liverton’s platform boasts 20 features, including hotel website check-in, document scanning, automatic translations, and pre-arrival upselling—features that deepen operational automation and guest customization. It also supports PCI compliance and device-agnostic access, making it more comprehensive.

If you need a straightforward guest engagement tool, Goguest’s features suffice. For more extensive operational integrations and upselling capabilities, Liverton’s broader feature set gives it an edge.

Edge: Liverton Guest Services.

Which Has Better Customer Support: Goguest Hotel Guest App or Guest Services by Liverton?

Goguest’s support scores 4.5/5, with reviews praising its quick, helpful responses and smooth onboarding process, noting that “the team is very responsive and proactive.” The higher review count (22) and recent feedback provide a more current snapshot of support quality.

Liverton’s support, rated at 4.29/5, is praised for technical knowledge and swift problem-solving, but some reviews mention occasional difficulties during implementation. Support consistency appears slightly more reliable with Goguest, given its higher ratings and review volume.

Edge: Goguest Hotel Guest App.

Which Do Hoteliers Rate Higher: Goguest Hotel Guest App or Guest Services by Liverton?

Goguest holds a higher likelihood to recommend score at 98%, with recent reviews confirming high satisfaction among resort and luxury hotels. Its review volume and positive feedback underscore a strong reputation in the market.

Liverton’s recommendation rate stands at 93%, primarily among city hotels and hostels, but with fewer reviews and slightly less recent feedback, its rating confidence is lower. Overall, Goguest is more favored among hoteliers currently.

Edge: Goguest Hotel Guest App.

How Much Do Goguest Hotel Guest App and Guest Services by Liverton Cost?

Goguest App charges a base price of $400 with no additional implementation or monthly fees, making it straightforward and predictable for hotel budgets. Liverton’s platform costs $500, also without ongoing charges, but the higher base fee may influence budget considerations.

Pricing differences are marginal, but Goguest’s slightly lower entry point makes it more accessible for hotels seeking value without sacrificing features.

What Type of Hotel Should Use Goguest Hotel Guest App?

• Hotels that prioritize guest engagement, data collection, and personalized communication.
• Resorts and luxury properties aiming to elevate guest services.
• Hotels seeking multilingual support for international guests.
• Properties wanting to integrate request management and hotel directories.
• Teams that focus on upselling through targeted offers and promotions.

Not ideal if your hotel primarily needs digital check-in, room selection, or in-room F&B ordering without extensive guest data features.

What Type of Hotel Should Use Guest Services by Liverton?

• Hotels focusing on operational automation, especially digital check-in and room selection.
• Properties looking to incorporate in-room ordering, document scanning, and pre-arrival upselling.
• Hotels aiming for seamless integration with PMS, POS, and door lock systems.
• Hotels that want to offer a digital compendium and manage guest requests through QR codes.
• Properties that plan to expand their upselling capabilities with targeted packages.

Not ideal if your hotel’s main goal is guest communication and engagement rather than operational automation.

The Bottom Line for Hotels: Goguest vs Guest Services

Goguest stands out as the more reviewed, more recent, and higher-rated platform, making it a safer bet for most hotels today. Its focus on personalized guest engagement, multilingual support, and ease of use appeals to luxury and resort properties that want to foster meaningful guest relationships.

Guest Services by Liverton excels in automating the check-in process and offering extensive upselling tools, suitable for hotels that prioritize operational efficiency and in-room service. Its broader feature set benefits hotels with a strong focus on streamlining guest journeys and increasing revenue through multiple channels.

In conclusion, if your hotel values high guest satisfaction, data-driven engagement, and straightforward deployment, Goguest is the better choice. If operational automation and in-room upsell are your priorities, Liverton’s platform offers compelling capabilities.

Note: Data is based on the latest reviews and features available as of October 2023. Always verify current offerings and support levels before purchasing.