Hub OS Guest in Touch vs. Runtriz:
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The Decision

Choosing between Hub OS Guest in Touch and Runtriz for your hotel’s guest engagement needs hinges on your specific operational priorities and guest service strategies. Both products aim to streamline communication, enhance guest experience, and boost operational efficiency, but they approach these goals with different feature sets and strengths. Your decision should consider your hotel's size, market segment, regional presence, and the particular operational challenges you face.

While Hub OS Guest in Touch has a slight edge in recent review volume and overall rating, Runtriz's broader feature set and global reach make it a compelling choice for many properties. But which platform aligns better with your hotel’s unique needs? Let’s explore the key differences.

Is Hub OS Guest in Touch or Runtriz Better for Hotels?

Both products address guest communication, but Hub OS Guest in Touch specializes in contactless interaction through a web app, focusing on operational simplicity and inter-departmental coordination. Runtriz, meanwhile, offers a more extensive suite of mobile guest engagement tools, including check-in, messaging, and upselling features, with a strong emphasis on revenue generation.

Hub OS’s core strength lies in its ability to streamline internal communication and maintenance management, making it ideal for hotels prioritizing operational efficiency and guest satisfaction via contactless channels. Runtriz excels in pre-arrival engagement, mobile check-in, and service upselling, which benefits properties seeking to maximize revenue and guest interaction.

Are you a property that needs a straightforward communication platform or a comprehensive guest engagement solution? Your answer will guide your choice.

Hub OS Guest in Touch vs Runtriz: Which Should Your Hotel Choose?

If your hotel needs a simple, reliable system to improve internal communication and incident management, Hub OS Guest in Touch is the better fit. With a higher review count (27 vs 37), a recent review base, and an impressive 97% likelihood to recommend, it appeals to properties looking for a trusted, well-rated solution.

Conversely, if your hotel prioritizes mobile guest engagement, pre-arrival communication, and revenue-boosting features like mobile check-in and multilingual support, Runtriz is the way to go. Its broader feature set, including mobile payments, digital compendiums, and in-room controls, makes it more suitable for properties focused on guest convenience and upselling.

For properties that value ease of operations combined with a strong guest experience, the choice becomes clear: Hub OS’s recent reviews and higher NPS favor it as the more proven platform, but Runtriz offers more features for guest interaction.

Is Hub OS Guest in Touch or Runtriz Easier to Use?

Hub OS scores a near-perfect 4.87/5 for ease of use, backed by positive reviews highlighting its intuitive interface and straightforward onboarding process. Users mention that all hotel staff, including cleaning and maintenance teams, find it simple to operate, contributing to a smooth implementation.

Runtriz scores slightly lower at 4.66/5 but still maintains a reputation for user-friendliness. Reviewers appreciate its straightforward mobile apps for staff and guests, though some mention issues with notification reliability and Android compatibility.

Edge: Hub OS Guest in Touch.

Which Has Better Features: Hub OS Guest in Touch or Runtriz?

Runtriz offers 9 features unique to its platform, including mobile check-in, mobile key, guest messaging, in-room controls, and multilingual support, making it a more comprehensive tool for guest engagement. Hub OS, on the other hand, provides 3 shared features but lacks the extensive mobile and guest-facing features that Runtriz offers.

If your hotel needs features like mobile payments, digital compendiums, or automated guest messaging, Runtriz's broader feature set makes it the clear choice. However, if your focus is on internal communication and incident management, Hub OS’s core offerings may suffice.

Edge: Runtriz.

Which Has Better Customer Support: Hub OS Guest in Touch or Runtriz?

Hub OS’s support ratings stand at 4.74/5, with reviewers praising their quick response times and proactive service. Comments highlight that support is “responsive and helpful,” which facilitates smooth software operation and troubleshooting.

Runtriz’s support, rated at 4.51/5, is still strong but has some mentions of notification issues and integration challenges. Users appreciate the ease of onboarding but note that support could improve in responsiveness for technical issues.

Edge: Hub OS Guest in Touch.

Which Has More Integrations: Hub OS Guest in Touch or Runtriz?

Hub OS boasts 23 verified integration partners, including major PMS providers like Oracle Hospitality and Infor, along with several regional and niche partners. Runtriz has 14 verified partners, including OpenKey, SALTO Systems, and Cendyn, but fewer total integrations.

For hotels that rely on a broad ecosystem of integrations, especially with leading PMS and access control systems, Hub OS provides more comprehensive options. Its larger partner network supports more seamless operation across diverse systems.

Edge: Hub OS Guest in Touch.

Which Do Hoteliers Rate Higher: Hub OS Guest in Touch or Runtriz?

Hub OS has a higher overall rating of 4.69/5 with 27 reviews, primarily from European, Asian, and American properties. Its recent reviews emphasize ease of use and operational improvements, with a 97% likelihood to recommend.

Runtriz’s overall rating is slightly higher at 4.77/5, with 37 reviews mainly from North American properties, emphasizing guest engagement and check-in efficiency. Its recent reviews praise its versatility but note some integration and Android issues.

Considering review volume and recency, Hub OS’s higher review count and regional diversity give it a slight edge, especially in terms of confirmed satisfaction.

Edge: Hub OS Guest in Touch.

How Much Do Hub OS Guest in Touch and Runtriz Cost?

Both products do not publicly disclose specific pricing, but they are offered without a free tier or trial. Pricing models are likely customized based on property size and feature needs, requiring direct contact for quotes.

Given similar pricing transparency, your best approach is to request personalized quotes and compare value based on features and support.

What Type of Hotel Should Use Hub OS Guest in Touch?

• Hotels prioritizing internal communication, incident reporting, and maintenance management.
• Properties that want to streamline departmental coordination.
• Hotels seeking a contactless communication platform without extensive guest-facing features.
• Teams that value easy onboarding and quick staff adoption.

Not ideal if your hotel relies heavily on mobile guest engagement or upselling, as Hub OS currently has fewer guest-facing features.

What Type of Hotel Should Use Runtriz?

• Hotels aiming to enhance pre-arrival engagement and mobile check-in.
• Properties that want to boost revenue through mobile payments, upselling, and multilingual support.
• Hotels seeking a scalable platform with in-room controls and F&B solutions.
• Teams that focus on guest experience and operational automation.

Not ideal if your hotel primarily needs internal incident management or has limited budget for extensive feature packages.

The Bottom Line for Hotels

Hub OS Guest in Touch is best suited for hotels that need reliable internal communication, maintenance tracking, and operational monitoring. Its high review volume, recent positive feedback, and strong regional presence make it a dependable choice for properties valuing operational efficiency.

Runtriz offers a broader suite of guest engagement features, including mobile check-in, messaging, and multilingual support, making it ideal for hotels aiming to maximize guest satisfaction and revenue. Its scalability and proven track record across diverse property types make it a versatile solution.

If your hotel’s focus is internal communication with proven user satisfaction, choose Hub OS. If guest engagement, upselling, and mobility are your priorities, then Runtriz is the better investment. Ultimately, your specific operational needs and guest service goals should guide your decision.