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Hub OS Guest in Touch
4.8 (30 REVIEWS)
HT Score
18 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hub OS Guest in Touch
Ranked 14 (out of 93) in Hotel Guest Apps
Guests at the center of your hotel operations!
97% recommended by 158 hotels
hub OS has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of hub OS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Hub OS for its intuitive interface and the significant improvements it brings to daily hotel operations. Key benefits include streamlined maintenance management, enhanced inter-departmental communication, and efficient housekeeping processes, all contributing to increased revenue and guest satisfaction. However, some users cite occasional technical glitches and synchronization delays which can hinder efficiency.
What Types of Hotels hub OS is Popular For
Size
6 | X-Small (1-9 room)
14 | Small (10-49 room)
45 | Mid-Sized (50-99 room)
150 | Large (100-499 room)
10 | X-Large (500+ room)
Country
102 | Spain
20 | Italy
16 | Portugal
9 | Australia
9 | Hungary
8 | United States
6 | Germany
6 | Belgium
5 | United Arab Emirates
5 | Mexico
4 | Netherlands
4 | Kenya
3 | Austria
3 | France
3 | New Zealand
2 | Argentina
2 | Israel
1 | Czech Republic
1 | Slovenia
1 | Vietnam
1 | Colombia
1 | Bulgaria
1 | Switzerland
1 | Panama
1 | Turkey
1 | Malta
Type
101 | Boutique Hotels
97 | City Center Hotels
95 | Branded Hotels
87 | Luxury Hotels
67 | Resorts
54 | Airport/Conference Hotels
52 | Bed & Breakfast & Inns
23 | Hostels
16 | Limited Service & Budget Hotels
12 | Extended Stay & Serviced Apartments
8 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
4 | Casinos
1 | Motels
Region
174 | Europe
13 | North America
12 | Oceania
8 | Middle East
4 | South America
4 | Africa
1 | Asia Pacific
Category
194 | Hotel Maintenance Software
177 | Housekeeping Software
71 | Hotel Pre-Opening, Renovations & Development
30 | Hotel Guest Apps
5 | Staff Collaboration Tools
Didn’t find what you were looking for?
What is hub OS?
Founded in 2015 | Headquarters in Blanes (Spain) | 8 employees
Hub OS Guest in Touch is a comprehensive web-app solution designed for enhancing contactless communication between guests and hotel staff. As a guest engagement platform, it provides various features that streamline the interaction process, allowing guests to easily book restaurant services, request housekeeping items, or report any issues. These requests are routed directly to the relevant teams, promoting efficient service delivery and boosting guest satisfaction. It integrates seamlessly into existing hotel operations without overwhelming staff, ensuring a smooth and responsive guest experience. This tool is essential in modern hospitality for improving communication, operational efficiency, and overall guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of hub OS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
hub OS Reviews Analyzed: 30
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
hub OS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by hub OS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hub OS's Provided Description:
"Web-app solution for contactless communication between the guest and the hotel In a time that contactless communication is so important, it's very important to give your guests the option to communicate this way if they wish so. What is also important is to not overwhelm your team with another channel to manage. The Guest in Touch module allows your guests to: • Book a restaurant service, based on your maximum safest occupancy. •Request housekeeping services, like extra towels or amenities. • Inform you about any incident. Any of these requests are sent directly to the responsible teams and staff. And will definitely help you improve your guest communication and satisfaction."
FAQs
Hub OS Guest in Touch Alternatives
Not sure if hub OS is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Q2 '26 Hotel Guest Apps Survey Insights
Is hub OS a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 19
Mid-sized
95%
(217)
Duve is the top alternative to hub OS among mid-sized hotels on HotelTechReport. Hoteliers point to its guest app and pre-check-in flow, which let guests get hotel information, complete check-in, and handle requests before arrival.
#1
of 12
Large
97%
(131)
Duve is the top alternative to hub OS among Large hotels on HotelTechReport. Hoteliers point to its pre-check-in, multilingual messages, and customizable guest app, which let staff handle arrival details and in-stay communication in one place.
Mid-sized
95%
(217)
#1
of 19
Duve is the top alternative to hub OS among mid-sized hotels on HotelTechReport. Hoteliers point to its guest app and pre-check-in flow, which let guests get hotel information, complete check-in, and handle requests before arrival.
Large
97%
(131)
#1
of 12
Duve is the top alternative to hub OS among Large hotels on HotelTechReport. Hoteliers point to its pre-check-in, multilingual messages, and customizable guest app, which let staff handle arrival details and in-stay communication in one place.
Rank
Hotel type
Popular alternatives
#1
of 15
Luxury Hotels
96%
(271)
Duve is the top alternative to hub OS among luxury hotels on HotelTechReport. Reviewers single out Duve’s pre check-in and WhatsApp flow, plus the Guest App for sharing hotel info and upsells before arrival and during the stay.
#1
of 15
Airport/Conference Hotels
96%
(116)
Duve is the top alternative to hub OS among conference hotels on HotelTechReport. Reviewers point to Duve’s contactless check-in and pre-arrival guest app, which lets staff collect details before arrival and cut front desk wait during busy check-in hours.
#1
of 16
Bed & Breakfast & Inns
95%
(146)
Duve is the top alternative to hub OS among Bed and Breakfast properties on HotelTechReport. Hoteliers point to pre-arrival messaging and online check-in that let guests share details, pay, and check themselves in before arrival, which helps front desks handle fewer routine steps.
Luxury Hotels
96%
(271)
#1
of 15
Duve is the top alternative to hub OS among luxury hotels on HotelTechReport. Reviewers single out Duve’s pre check-in and WhatsApp flow, plus the Guest App for sharing hotel info and upsells before arrival and during the stay.
Airport/Conference Hotels
96%
(116)
#1
of 15
Duve is the top alternative to hub OS among conference hotels on HotelTechReport. Reviewers point to Duve’s contactless check-in and pre-arrival guest app, which lets staff collect details before arrival and cut front desk wait during busy check-in hours.
Bed & Breakfast & Inns
95%
(146)
#1
of 16
Duve is the top alternative to hub OS among Bed and Breakfast properties on HotelTechReport. Hoteliers point to pre-arrival messaging and online check-in that let guests share details, pay, and check themselves in before arrival, which helps front desks handle fewer routine steps.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is the top alternative to hub OS among Europe on HotelTechReport. Hoteliers point to its multilingual guest app, pre-check-in, and contactless check-in, plus automated messages that keep arrival details and in-stay requests in one place.
Europe
93%
(225)
#1
of 18
Duve is the top alternative to hub OS among Europe on HotelTechReport. Hoteliers point to its multilingual guest app, pre-check-in, and contactless check-in, plus automated messages that keep arrival details and in-stay requests in one place.
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hub OS Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Hub OS Guest in Touch is the #66 most trending product in the Hotel Guest Apps category (out of 93) and the #1979 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehub OS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
hub OS Pricing
Pricing Available By Request
hub OS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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No matching results
Compare hub OS to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if hub OS is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
FAST AND EASY VISIBILITY
SPA VITANOVA from 200 to 499 room Hostel in Playa Blanca (Canary Islands)
Verified
4 years ago
BEING ABLE TO QUICKLY SEE INCIDENTS AND EXECUTION MONITORING AS WELL AS BEING IN CONTACT WITH THE TECHNICIAN AND KNOW WHAT IS REPAIRED
Canary Islands
Canary Islands
SPA VITANOVA
Large Hotel
10
perfect tool
Jefe de Mantenimiento from 100 to 199 room Boutique in Madrid (Spain)
Verified
4 years ago
Power, reflect, warnings, preventive planning... Quite useful. For day to day. I also like to know the occupancy status... etc
Spain
Spain
Jefe de Mantenimiento
Large Hotel
10
Staff maintenance
Manager from 500+ room in Noordwijkerhout (Netherlands)
Verified
4 years ago
Stabiel software and easy to use for al the people friendly. Teh reports are easy to use and you can quick see what your workflow is
Netherlands
Netherlands
Manager
X-Large Hotel
9
Unique well connected guesr request feature
Executive Housekeeping Manager from 200 to 499 room Bed & Breakfast & Inn in Adelaide (Australia)
Verified
4 years ago
Guest experience module is the most amazing feature, assisting us in making guest experience better.Allocation is very easy in this
Australia
Australia
Executive Housekeeping Manager
Large Hotel
10
Digital tool that helps you to have a better performance and an efficiency management.
Managing Director from 200 to 499 room Branded Hotel in Barcelona (Spain)
Verified
4 years ago
Easy to understand for everyone involved. Easy to take decissions, Save time and money. Easy follo up, great agenda and lots of repports.
Spain
Spain
Managing Director
Large Hotel
8
Really useful tool for filling in different departments on operational matters in real time
Guest Experience & Quality from 100 to 199 room Boutique in Barcelona (Spain)
Verified
4 years ago
How user friendly and visual the software is. The fact that is has an app, and the fact that it can be linked with the e-mail.
Spain
Spain
Guest Experience & Quality
Large Hotel
10
Ease of viewing room status and troubleshooting from any hotel department
Jefe de mantenimiento from Boutique in Madrid (Spain)
Verified
4 years ago
The ease of seeing faults and posting them The possibility of distributing the work among different people and involving them
Spain
Spain
Jefe de mantenimiento
10
Fundamental tool on a daily basis operations in an Hotel
Operations Maganer from 75-99 room Boutique in Porto (Portugal)
Verified
4 years ago
Quick and practical report of maintenance of rooms problems and effective communication of room cleaning reports by Housekeeping. Great Tool
Portugal
Portugal
Operations Maganer
Mid-Sized Hotel
10
Intuitive tool that facilitates my daily work
nh turcosa from 50-74 room Luxury Hotel in Naucalpan (Mexico)
Verified
4 years ago
What facilitates my daily work and the multiple options that the application offers. How intuitive the app is
Mexico
Mexico
nh turcosa
Mid-Sized Hotel
10
#HotelMaintenanceSoftware
Assistant Director of Operations from 75-99 room Branded Hotel in Lisbon (Portugal)
Verified
4 years ago
Intuitive software helping us to improve our planning and control of maintenance operations across our hotels. Different solutions and modules available depending on the Hotel needs.Customer sercive is great and always available to overcome the challenges.
Portugal
Portugal
Assistant Director of Operations
Mid-Sized Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all
Showing all answers to: "What does this product or service do well?"
automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all
It's a great and powerful product that complements the hotel's internal operations in certain departments, facilitating management and integration with protel PMS.
Everything a hotel needs to manage the daily housekeeping, maintenance, quality and more in one unique solution. One of the best tools I have seen so far with great reporting and amazing customer service.
Question:
What differentiates this product or service from the competition?
Answer:
complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.
Showing all answers to: "What differentiates this product or service from the competition?"
complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.
An expert and competent systems technical team has facilitated a protel World Wide certification. Congrats HUB OS Team!
Has a great user interface and is a reliable tool. Easy to use for all team members. Great sync speed between devices and integrations like PMS. Installation and support from HubOS team is of top quality.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but get inspired and consider changes with tool implementation
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but get inspired and consider changes with tool implementation
It 's a very good management software that helps and facilitates the operation and allows to integrated with protel PMS. I recommend it, for sure!
Maybe not the cheapest option in the market but the investment is worth due to increase in efficiency, decisions based in data collected by the tool, and enables delivery of a great customer experience.
Recommended by
Marc Llobet
Area Sales Manager
@
Serenissima Informatica
Ildefonso Moyano
Senior Director Global Customer Success
@
Mews
Marc Llobet
Area Sales Manager
@
Serenissima Informatica
Ildefonso Moyano
Senior Director Global Customer Success
@
Mews
Are you a consultant or vendor that recommends hub OS?
Leave a recommendation
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Support
Unverified
hub OS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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