Crave Interactive (Tablets) vs. HEXA:
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The Decision

Choosing the right in-room hotel tablet solution hinges on your hotel’s specific needs. Crave Interactive and HEXA both aim to improve guest engagement, but their approaches differ markedly. Crave offers a comprehensive, feature-rich platform with strong market presence and recent reviews, making it the more compelling option for most hoteliers. HEXA, meanwhile, emphasizes AI-driven review analysis and cost-effectiveness, yet lacks recent reviews and a broad feature set. So, which product truly fits your hotel?

Is Crave Interactive or HEXA Better for Hotels?

Both Crave Interactive and HEXA strive to elevate the guest experience through digital touchpoints, yet they solve different problems. Crave focuses on providing in-room tablets that facilitate direct guest service access, upselling, and operational efficiencies. HEXA aims to streamline review management by applying AI to analyze customer feedback and recommend improvements.

Crave’s platform is designed explicitly for hospitality, with features like hotel directories, multilingual support, digital menus, and integration with PMS and POS systems. HEXA, on the other hand, functions primarily as a review aggregator and intelligence tool, helping hotels interpret customer sentiment and identify operational gaps. They diverge on their core value: Crave enhances the guest journey directly, while HEXA improves internal understanding to inform service enhancements.

Do you want a guest-facing solution or an internal review management tool?

Crave Interactive vs HEXA: Which Should Your Hotel Choose?

If your hotel needs a proven, feature-rich guest engagement platform with extensive integrations, go with Crave. It’s especially suited for luxury hotels, resorts, and properties seeking to boost ancillary revenue through upselling and digital service offerings. Conversely, if your primary goal is to understand customer sentiment to inform operational improvements, HEXA’s AI review management might appeal — but keep in mind it has no recent reviews or verified integrations.

Crave’s strengths include 17 verified partners, a recent review count of 147 with a 4.6/5 overall rating, and a dedicated focus on hospitality. HEXA’s lack of recent reviews and zero verified integrations suggest it’s less tested in the field, making Crave the safer choice for most hotels needing reliable guest-facing technology.

Is Crave Interactive or HEXA Easier to Use?

Crave’s platform is rated 4.5/5 for ease of use and boasts a user-friendly interface, with many reviews praising its intuitive navigation and quick setup. Customers highlight how staff find onboarding straightforward and the tablets simple to operate, which encourages adoption across departments.

HEXA, however, has no publicly available ratings or recent reviews, making it impossible to gauge ease of use or onboarding experience. Given Crave’s demonstrated ease of implementation and ongoing support, it clearly holds the edge here.

Edge: Crave Interactive.

Which Has Better Features: Crave Interactive or HEXA?

Crave’s platform includes 55 unique features such as digital directories, multilingual support, hotel and restaurant ordering, contactless payments, local recommendations, in-room controls, and guest messaging. These features directly enhance guest interaction and operational workflows, making Crave a comprehensive solution.

HEXA currently offers no distinct features or modules tailored for guest engagement, focusing instead on review aggregation and AI insights. Its lack of feature diversity or hospitality-specific tools positions Crave as the more capable platform for elevating the guest experience and hotel operations.

Edge: Crave Interactive.

Which Has Better Customer Support: Crave Interactive or HEXA?

Crave’s customer support impresses with a 4.6/5 rating, and reviews frequently mention quick, attentive assistance during setup and ongoing use. Hoteliers report service teams that are responsive and proactive, contributing to smooth onboarding and minimal downtime.

HEXA’s customer support has no recent reviews or verified ratings, leaving uncertainty about responsiveness or quality. Without concrete evidence of support excellence, Crave’s well-documented customer service gives it a clear advantage.

Edge: Crave Interactive.

Which Has More Integrations: Crave Interactive or HEXA?

Crave integrates with 17 verified partners, including Interel, PressReader, Book4Time, Quore, Oracle Hospitality, and others, facilitating smooth communication with PMS, POS, and other hotel systems. These integrations enable a cohesive guest experience and operational efficiency.

HEXA does not list any verified integrations, limiting its ability to fit into a typical hotel tech stack. For hoteliers seeking a platform that plays well with existing systems, Crave’s integration ecosystem is a significant plus.

Edge: Crave Interactive.

Which Do Hoteliers Rate Higher: Crave Interactive or HEXA?

Crave boasts 147 recent reviews with an average rating of 4.6/5, predominantly from hotels across North America, Europe, and Asia. In contrast, HEXA has no recent reviews or ratings, making it impossible to evaluate how hoteliers perceive its value or performance.

Given the extensive, recent validation of Crave’s platform by actual users, it clearly holds the higher rating in the eyes of the industry.

Edge: Crave Interactive.

How Much Do Crave Interactive and HEXA Cost?

Crave’s pricing starts at a base fee of $1,200, with no mention of monthly per-room charges or implementation fees, suggesting a straightforward licensing cost. HEXA’s pricing is not publicly available, and there are no details about possible setup or ongoing costs.

Without transparent HEXA pricing, Crave’s clear fee structure makes budgeting easier and reduces uncertainty for your hotel’s decision-making.

What Type of Hotel Should Use Crave Interactive?

• Hotels that want to provide a modern, digital guest experience through in-room tablets.
• Properties aiming to increase revenue via upselling and digital service promotion.
• Hotels seeking seamless integration with existing PMS and POS systems.
• Resorts, luxury hotels, boutique properties, and city center hotels.
• Teams that value robust customer support and ongoing feature updates.

Not ideal if your hotel:

• Prefers limited technology or minimal guest interaction.
• Has a small property without the resources for comprehensive onboarding.
• Needs a review analysis platform rather than a guest engagement tool.

What Type of Hotel Should Use HEXA?

• Hotels wanting to analyze guest reviews and feedback using AI insights.
• Teams focused on operational improvements based on customer sentiment.
• Properties with existing review management infrastructure looking for automation.
• Hotels that prioritize cost-effective, non-integrated solutions.

Not ideal if your hotel:

• Needs a comprehensive in-room tablet platform.
• Seeks direct guest engagement features or digital service menus.
• Requires integrations with other hotel systems.
• Prefers recent validation and user feedback.

Crave Interactive vs HEXA: The Bottom Line for Hotels

Crave is a proven, feature-rich platform with a strong track record of recent reviews, integrations, and customer support. It directly enhances the guest experience with digital directories, upselling tools, and in-room controls, making it the ideal choice for hotels prioritizing guest engagement and operational efficiency.

HEXA, while offering AI review analysis, lacks recent customer validation, integrations, and a broad feature set. It may serve hotels looking for internal review insights, but it’s not a comprehensive guest-facing solution.

For most hoteliers, Crave’s extensive feature set, recent positive reviews, and trusted support make it the recommended choice. HEXA’s niche focus on reviews might complement existing systems but doesn’t replace a dedicated in-room tablet platform.