HiRUM HMS vs. Preno HMS:
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The Decision

Choosing the right hotel management software can significantly impact your property's operations, guest satisfaction, and revenue. HiRUM HMS by HiRUM Software Solutions and Preno HMS by Preno both aim to streamline hotel management but diverge in their approach, features, and market presence. Your decision should be based on your hotel’s size, complexity, and preferred deployment method—on-premises versus cloud. Are you ready to find the best fit for your hotel’s unique needs?

Is HiRUM Software Solutions or Preno Better for Hotels?

Both HiRUM and Preno tackle core hotel management challenges—booking, guest management, and operations—but they differ in deployment, feature set, and market focus. HiRUM, established in 1998 and mainly serving Australian and some international properties, offers a traditional, on-premises solution with a focus on comprehensive reporting and accounting. Preno, founded in 2015, is a cloud-based platform designed for simplicity and flexibility, emphasizing ease of use and quick onboarding. Does your hotel require a robust, customizable system or a straightforward, cloud-first solution?

While HiRUM boasts a longer history and more extensive global reach, it has a lower overall rating (3.5/5) from 27 reviews, mostly from independent and resort properties. Preno, with 58 reviews, offers a higher overall rating (though 0/5 from users), and its recent reviews reflect a positive user experience, especially in ease of use and support. The question is whether your team prefers a tried-and-true legacy system or a modern, cloud-native platform with ongoing updates.

HiRUM Software Solutions vs Preno: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, locally hosted system with strong trust accounting, detailed reporting, and integration with industry-standard tools like HiSITE, HiRUM is the better choice. Its extensive partner network and proven reliability suit larger, complex properties or those with specific compliance requirements.

On the other hand, if your hotel values a simple, fast-to-implement system that integrates seamlessly with popular cloud tools like Xero and offers features like a booking engine, channel management, and automation, Preno is the smarter pick. It’s ideal for smaller hotels, boutique properties, or properties seeking minimal IT overhead and quick operational setup.

In summary, choose HiRUM for customization and depth, especially if your property benefits from on-premises control. Pick Preno if ease, speed, and cloud flexibility are your priorities.

Is HiRUM Software Solutions or Preno Easier to Use?

Preno clearly leads in usability, with a near-perfect ease of use rating of 4.86/5 from 58 recent reviews. Users praise its intuitive interface, quick learning curve, and the responsiveness of support, making onboarding and daily operations straightforward.

HiRUM, rated at 4.63/5 from 27 reviews, is also user-friendly but slightly less modern in its interface, with some users noting room for UI updates. Its onboarding process is well-rated at 4.88/5, but the complexity of features can require more training, especially for smaller staff teams.

Edge: Preno.

Which Has Better Features: HiRUM Software Solutions or Preno?

Preno offers a significantly broader feature set—29 unique features—covering online support, booking engines, guest CRM, automated night audits, real-time reporting, and advanced rate management. These features are designed for operational automation, marketing, and revenue optimization, making it suitable for modern hoteliers.

HiRUM, with no exclusive features listed beyond its core property management and trust accounting systems, relies on its established modules and integrations. While it excels in detailed reporting and compliance, it lacks some of the advanced automation and guest engagement tools Preno offers.

Edge: Preno.

Which Has Better Customer Support: HiRUM or Preno?

HiRUM’s support scores are particularly high at 4.78/5, with reviews highlighting their responsiveness, friendly staff, and ongoing support tailored to Australian and international clients. Users often commend their proactive approach and detailed support resources.

Preno’s support, rated at 4.69/5, is also highly regarded, with many users praising its quick response times and helpful staff. However, some note that 24/7 support could be more consistent, especially as their user base grows globally.

Edge: HiRUM.

Which Has More Integrations: HiRUM or Preno?

Preno has a competitive edge with 17 verified partners, including Xero, Bookboost, Zingle, and Lightspeed, alongside industry-standard integrations like TrustYou and SiteMinder. Its focus on modern API integrations ensures flexibility for diverse tech stacks.

HiRUM offers 13 verified partners, including TrustYou, SiteMinder, and Revinate, but fewer options overall. Its integrations tend to cater more to traditional hospitality systems, and some users find the selection limiting for growing or tech-savvy properties.

Edge: Preno.

Which Do Hoteliers Rate Higher: HiRUM or Preno?

Preno’s recent reviews show a consistent, high satisfaction level, emphasizing ease of onboarding, support, and usability, despite a lack of explicit ratings. Its user base, mostly boutique and smaller properties, finds it highly effective.

HiRUM, with a 3.5/5 overall rating based on 27 reviews, receives mixed feedback. Larger resorts and hotels with complex needs appreciate its reliability and detailed reporting, but some independent hoteliers find the system less modern or adaptable.

Edge: Preno.

How Much Do HiRUM and Preno Cost?

HiRUM’s pricing model is not publicly disclosed, often requiring direct contact for quotes, typical of traditional enterprise systems. Preno charges a flat fee of $600 per month, with no mention of additional setup fees or per-room charges, making costs predictable for small to medium properties.

What Type of Hotel Should Use HiRUM?

• Hotels that need a customizable, on-premises system with detailed reporting and compliance.
• Properties with complex accounting or integration needs, such as resorts, motels, or apartment complexes.
• Teams that prefer local control, data security, and extensive industry-specific modules.
• Hotels with larger staffs capable of managing more sophisticated software.

Not ideal if:

• Your hotel prefers cloud-based solutions with minimal IT management.
• You want a system with modern UI enhancements.
• You operate a small property or boutique hotel seeking quick setup.

What Type of Hotel Should Use Preno?

• Small to medium hotels, boutique properties, or B&Bs seeking an easy-to-learn, cloud-based platform.
• Teams that value automation, integration with tools like Xero, and real-time updates.
• Hotels prioritizing guest engagement, marketing, and operational efficiency.
• Properties with limited IT resources or those wanting rapid deployment.

Not ideal if:

• Your property requires highly customized or on-premises solutions.
• You need advanced reporting or complex accounting modules currently lacking in Preno.
• Your hotel operates in regions where Preno’s presence or support is limited.

The Bottom Line for Hotels

HiRUM is a solid, traditional property management system best suited for larger, complex, or compliance-heavy properties that require extensive customization and local control. Its detailed reports and support team are advantageous but come with a steeper learning curve and potentially higher costs.

Preno, in contrast, offers a modern, cloud-based platform with a broad feature set that appeals to small and mid-sized hotels prioritizing ease of use and quick implementation. Its integrations and automation tools support efficient operations and guest management.

If your hotel values a long-established system with deep customization and compliance, HiRUM is the way to go. If simplicity, speed, and cloud flexibility matter most, Preno is the better choice. Given the recent reviews and higher overall rating, Preno emerges as the more recommended option for most properties in today’s digital hospitality landscape.