HoresPlus vs. Infor HMS:
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The Decision

Choosing between HoresPlus by Hores and Infor HMS requires understanding how each product addresses your hotel's core needs. While both are property management systems designed to streamline operations, they diverge significantly in terms of features, user experience, and market presence. Your hotel’s size, complexity, and strategic priorities will influence which system fits best.

HoresPlus is a lesser-known product with limited recent reviews but offers a wide array of features for operational management. In contrast, Infor HMS commands a large volume of recent, highly detailed reviews, making it the more data-backed choice. Which of these solutions aligns more closely with your hotel’s goals?

Is HoresPlus or Infor HMS Better for Hotels?

HoresPlus aims to centralize hotel operations, offering tools for bookings, guest communication, and housekeeping. However, it has no recent reviews, and its overall rating is absent, which raises concerns about current support and development. Infor HMS, with over 46 recent reviews and a rating of 4.04/5, demonstrates ongoing user engagement and product evolution.

While HoresPlus provides a robust feature set—33 features exclusive to it—its lack of recent feedback makes assessing current performance challenging. Conversely, Infor's 113 verified integrations and 4/5 rating suggest a mature, reliable system. Are you comfortable selecting a less-reviewed product, or do you prefer a platform with recent, real-world user validation?

HoresPlus vs Infor HMS: Which Should Your Hotel Choose?

If your hotel operates with a need for extensive guest engagement tools—like native email marketing, SMS messaging, or online check-in—HoresPlus might seem appealing. However, given its lack of recent reviews and no recent ratings, it’s difficult to gauge its current performance or support quality.

For hotels seeking a well-supported, highly rated property management system with proven scalability and extensive integrations, Infor HMS is the clear winner. Its recent review count and strong ratings indicate consistent performance, especially for properties needing robust operational features and reliable support.

In summary, if your hotel prioritizes proven reliability and recent user feedback, Infor is the safer bet. If you’re exploring niche features without recent validation, HoresPlus could be considered but with caution.

Is HoresPlus or Infor HMS Easier to Use?

HoresPlus’s usability details are scarce due to no recent reviews, which makes it hard to assess ease of onboarding or daily use. Its limited update history suggests it may not have prioritized user interface improvements recently.

Infor HMS benefits from its large user base, with many reviews citing intuitive navigation and efficient housekeeping modules. Its support team is praised for responsiveness, which enhances onboarding. Overall, Infor’s user experience is rated 3.88/5, indicating it is generally straightforward for staff to adopt.

Edge: Infor HMS.

Which Has Better Features: HoresPlus or Infor HMS?

HoresPlus offers 33 features exclusive to it, including transaction emails, guest communication via SMS, a booking engine, and automated reminders—features critical for guest engagement and operational automation. It also supports digital registration, guest apps, and integrated ID/passport scanners, making it suitable for hotels wanting extensive guest interaction tools.

Infor HMS provides core property management features with 4 unique features, including guest profiles and automated night audits. It excels in seamless integration, accounting, and revenue management but lacks some of the advanced guest communication tools seen in HoresPlus.

The significant feature gap favors HoresPlus for hotels prioritizing guest engagement tools. Edge: HoresPlus.

Which Has Better Customer Support: HoresPlus or Infor HMS?

HoresPlus has no recent reviews, so support quality and onboarding experience are unverified, which poses a risk if your hotel needs reliable support.

Infor HMS, with a 4.04/5 support rating based on 46 recent reviews, is praised for its responsiveness and professionalism. Customers highlight the team’s quick problem resolution and helpful onboarding, making support a strong point for Infor.

Edge: Infor HMS.

Which Has More Integrations: HoresPlus or Infor HMS?

HoresPlus connects with 7 verified partners, including MyStay and Bookolo, but its integration ecosystem is limited. This could restrict your ability to extend functionalities or connect with specific vendors.

Infor HMS boasts 113 verified partners, including major booking platforms like Booking.com and Expedia, and unique integrations with revenue management and analytics tools. Its extensive partner network makes it more adaptable to diverse operational workflows.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: HoresPlus or Infor HMS?

HoresPlus has no recent reviews, so there’s no recent data on hotel satisfaction or property segment ratings. Its lack of user feedback suggests limited current market engagement.

Infor HMS has a 4.04/5 rating from 46 reviews, with many properties—especially independent hotels—rating it favorably. Hotels in the boutique and city-center segments particularly appreciate its features, while some larger properties mention ongoing bugs and update issues.

Given recent reviews, Infor HMS maintains higher hotel ratings and is more trusted overall.

Edge: Infor HMS.

How Much Do HoresPlus and Infor HMS Cost?

Pricing details for HoresPlus are unavailable, which indicates it may follow a quote-based or customized pricing model. Infor HMS also does not list explicit costs, but its subscription model typically involves a license fee without a free tier.

Both products lack transparent pricing info, so your hotel will need to request a quote. Expect costs to vary based on your hotel size and feature needs.

What Type of Hotel Should Use HoresPlus?

• Hotels that need extensive guest communication tools like SMS messaging, online check-in, and guest apps.
• Hotels prioritizing automation, including automated reminders and digital registration.
• Properties seeking integrated payment terminals and real-time status updates.
• Hotels that want a flexible system with a wide feature set for guest engagement.

Not ideal if your hotel prefers a mature, well-supported platform with recent reviews. Also, avoid HoresPlus if your team values a system with proven recent performance and reliable vendor support.

What Type of Hotel Should Use Infor HMS?

• Hotels that want a cloud-based PMS with extensive integrations and customizable reporting.
• Properties focusing on revenue management, automated night audits, and operational efficiency.
• Hotels that value responsive support and a proven track record of user satisfaction.
• Properties looking for a scalable solution with strong housekeeping and task management modules.

Not ideal if your hotel needs niche guest engagement features like SMS marketing or online check-in. Also, if your team prefers a system with a highly modern interface, Infor may feel less visually appealing.

Infor HMS vs HoresPlus: The Bottom Line for Hotels

The core difference between Infor HMS and HoresPlus lies in their market validation and feature focus. Infor offers a well-supported, widely integrated, and highly rated platform, making it suitable for hotels seeking reliability and operational efficiency.

Choose Infor HMS if your hotel values recent reviews, extensive integration, and proven performance—especially for mid-sized to large properties or chains. Its broad partner ecosystem and support responsiveness make it the more dependable option.

HoresPlus, with its niche feature set focused on guest engagement and automation, could appeal to boutique properties or smaller hotels willing to accept less recent validation. However, its lack of current reviews and limited market presence suggest it’s a higher risk choice without further validation.

In conclusion, for most hotels evaluating a property management system today, Infor HMS’s recent, detailed feedback makes it the safer and smarter choice. Its comprehensive features and support structure provide a solid foundation for operational growth and guest satisfaction.