Host Hotel Systems vs. Infor HMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue management. Host Hotel Systems and Infor HMS are both established names, but they serve different hotel profiles and operational needs. Host Hotel Systems offers a niche, highly specialized platform with a small but highly rated user base, while Infor boasts a broad feature set supported by a large global network and more recent reviews. Which system aligns best with your hotel’s goals?

Is Host Hotel Systems or Infor HMS Better for Hotels?

Both systems aim to streamline hotel operations and enhance guest service, but their focus diverges significantly. Host Hotel Systems is a boutique solution with a focus on core PMS functions like reservations, guest data, reporting, and integrations, emphasizing ease of use and speed for smaller to mid-sized hotels. Infor, on the other hand, is a cloud-based platform with a broader suite of modules—revenue management, mobile apps, and extensive integrations—targeted at larger, more complex hotel operations.

Host Hotel Systems scores a perfect 5/5 in recent reviews and has only 2 total reviews, both from the last six months, indicating highly recent and relevant feedback. Infor, with 46 reviews and an average score over 4/5, benefits from a larger user base and more current insights, making it the more reliable choice for decision-making. Are you willing to trade specialized simplicity for a broader feature set and a larger user community?

Host Hotel Systems vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-adopt PMS with strong core features—like online check-in, guest messaging, and real-time reporting—Host Hotel Systems is the clear choice. Its focus on user-friendly interfaces, quick onboarding, and superior support makes it ideal for small to mid-sized properties that want reliable operations with minimal fuss.

Conversely, if your hotel requires extensive customization, advanced revenue management, or mobile capabilities—plus a system designed for large or multi-property portfolios—then Infor is better suited. Its broad integrations, flexible modules, and detailed reporting serve hotels looking to scale and optimize their revenue and operational efficiency. Your decision hinges on whether you prioritize simplicity or comprehensive features.

Is Host Hotel Systems or Infor HMS Easier to Use?

Host Hotel Systems outperforms Infor in usability, with a 4.5/5 ease-of-use rating compared to Infor’s 3.88/5. Recent reviews repeatedly praise Host Hotel Systems for its intuitive interface and smooth onboarding, with users noting they can adapt quickly and require less staff training. Support interactions also reinforce this, with many users describing Host’s team as approachable and responsive to onboarding needs.

Infor, while generally easy to navigate, receives some comments about its interface lacking visual appeal and occasional glitches during updates, which can hinder staff adoption. Support is rated slightly higher for Infor, but the overall simplicity of Host Hotel Systems gives it the edge here.

Edge: Host Hotel Systems.

Which Has Better Features: Host Hotel Systems or Infor HMS?

Host Hotel Systems packs 30 unique features not found in Infor, including transaction emails, native email marketing, gift vouchers, task management, automated reminders, digital registration, online check-in/out, guest messaging, and real-time status updates. These features target operational automation and guest engagement, offering a comprehensive suite for smaller hotels seeking efficiency.

In contrast, Infor provides only 3 features exclusive to its platform: guest profiles, a mobile app, and revenue management. While these are valuable, they don’t match the depth and breadth of Host’s feature set. With 17 shared features, Host Hotel Systems clearly leads in feature variety.

Edge: Host Hotel Systems.

Which Has Better Customer Support: Host Hotel Systems or Infor HMS?

Host Hotel Systems boasts a 4/5 support rating based on recent reviews, with users describing their team as approachable and helpful. One reviewer states, “The team is very approachable and helpful in their partner interactions,” emphasizing a personal touch that’s vital for smaller hotels.

Infor’s support scores slightly higher at 4.04/5, with reviews highlighting timely, professional assistance and effective guidance during onboarding. However, some users mention recurring bugs with updates that can cause frustrations, especially during critical operational periods.

Overall, Host Hotel Systems’ smaller scale fosters more direct, personalized support, giving it a slight advantage.

Edge: Host Hotel Systems.

Which Do Hoteliers Rate Higher: Host Hotel Systems or Infor HMS?

Host Hotel Systems’s 9/5 NPS score and 90% likelihood to recommend are based on only 2 recent reviews, but both are extremely positive, reflecting high satisfaction among smaller hotels. However, the limited review volume makes it less representative.

Infor, with a 7.15/5 NPS and 74% recommendation rate from 46 reviews, indicates broader, though slightly more cautious, approval. Larger hotels and chains seem to appreciate Infor’s extensive features, but some smaller properties report usability issues.

Given the recency and the higher review count, Infor’s rated higher by a broader audience. But for smaller hotels prioritizing positive recent feedback, Host has the edge.

Edge: Infor HMS.

How Much Do Host Hotel Systems and Infor HMS Cost?

Pricing details for both products are not publicly disclosed and are typically custom quotes based on hotel size and needs. Neither offers a freemium model or flat monthly fee, so budget considerations depend on negotiation and specific operational requirements.

What Type of Hotel Should Use Host Hotel Systems?

• Hotels that prioritize core property management functions in a simple, fast-to-deploy system.
• Small and mid-sized properties seeking an easy onboarding experience with minimal training.
• Hotels that want strong guest communication tools like messaging and online check-in.
• Properties looking for reliable, vendor-supported automation features like automated reminders and real-time reporting.

Not ideal if your hotel requires extensive customization, revenue management modules, or mobile app functionality.

What Type of Hotel Should Use Infor HMS?

• Larger hotels or groups needing advanced modules like revenue management and mobile apps.
• Hotels that seek deep integrations with booking channels and operational systems.
• Properties with complex workflows that benefit from customizable reporting and data analytics.
• Hotels aiming for scalability and digital transformation, including mobile accessibility.

Not ideal if your hotel prefers a simple, easy-to-use system with minimal setup or if you’re a small property that doesn’t need extensive modules.

The Bottom Line for Hotels

Host Hotel Systems offers a narrow but highly effective PMS tailored for small to mid-sized hotels prioritizing ease of use and core features. Its recent reviews and higher ease-of-use and support ratings make it a sound choice for properties that value simplicity without sacrificing essential automation.

Infor HMS provides a broader, more scalable platform with advanced modules like revenue management and mobile apps, making it suitable for larger, multi-property operations. Its extensive integrations and customization options are ideal if your hotel demands a comprehensive, flexible system.

Choose Host Hotel Systems if your focus is on straightforward operations, quick onboarding, and dedicated support. Opt for Infor if you need a feature-rich, scalable platform with extensive integrations that can grow with your hotel’s ambitions.

In conclusion, for most small to mid-sized hotels seeking a proven, recent, and highly rated solution, Infor’s larger user base and recent feedback favor it. However, if you prioritize ease of use and specialized core features, Host Hotel Systems remains a compelling choice.