hotsoft by planet vs. RMS:
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The Decision

Choosing a property management system (PMS) is critical for your hotel's efficiency and guest satisfaction. The two options—planet / Hoist and RMS—aim to streamline operations but differ vastly in maturity, feature set, and market presence. While planet / Hoist boasts a long history dating back to 1994, RMS has established itself as a leading platform with a broader global footprint and more recent, extensive reviews. Which one aligns better with your hotel’s needs?

Is planet / Hoist or RMS Better for Hotels?

planet / Hoist, despite its long history, currently lacks reviews and a clear market reputation, making it difficult to gauge its real-world performance or user satisfaction. RMS, on the other hand, boasts over 293 reviews, a high 4.56/5 rating, and recent positive feedback highlighting its ease of use and support. RMS’s 86% likelihood to recommend indicates strong user confidence, while planet / Hoist’s zero reviews and ratings suggest it might not be the most reliable choice.

Both products aim to serve hotel operations, but RMS’s extensive feature set and recent market presence give it a competitive edge. RMS’s reviews emphasize its robustness, scalability, and customer support, whereas planet / Hoist offers no current review data to support its claims. Are you comfortable choosing a system with no recent peer feedback, or do you prefer one backed by active user experiences?

RMS vs planet / Hoist: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich platform capable of handling complex operations, RMS is the clear pick. RMS’s suite includes integrated CRM, online support, payment processing, booking engine, revenue management, and more—over 74 features—making it suitable for hotels with diverse needs, including resorts and large properties.

Conversely, if your hotel is smaller or operates in Europe or Africa and prefers a simple, perhaps less costly solution, planet / Hoist might seem appealing; however, with no current reviews, it’s risky. RMS’s proven track record, especially among mid-sized and larger hotels that require comprehensive tools, makes it the safer, more reliable option for most hoteliers interested in growth and efficiency.

Is RMS or planet / Hoist Easier to Use?

RMS’s user interface has garnered a 4.28/5 ease of use rating from over 20 recent reviews, with users describing it as very user-friendly and straightforward. Support staff are praised for their quick, helpful responses, and onboarding is rated 4.12/5, indicating a relatively smooth implementation process.

In contrast, planet / Hoist has no reviews or ratings available, making it impossible to assess its usability or support quality. Without recent user feedback, confidence in its ease of adoption diminishes. Based on current data, RMS clearly offers a better experience for staff onboarding and daily use.

Edge: RMS.

Which Has Better Features: RMS or planet / Hoist?

RMS offers a comprehensive suite of 74 features, including integrated CRS, online support, payment processing, booking engine, revenue management, group bookings, housekeeping, guest CRM, multi-lingual support, multi-currency, and POS integration. These features support both small and large properties, with many aimed at automating routine tasks and improving guest interactions.

planet / Hoist, on the other hand, claims zero unique features and provides no detailed feature list, making RMS’s extensive capabilities unmatched. RMS’s broad feature set is especially beneficial if you need advanced revenue tools, automation, or multi-channel management.

Edge: RMS.

Which Has Better Customer Support: RMS or planet / Hoist?

RMS’s recent reviews highlight its support team as proactive, knowledgeable, and quick to respond, with a rating of 4.48/5. Customers frequently praise its trust accounting support, responsiveness, and helpfulness, often citing immediate help with technical issues.

planet / Hoist provides no support ratings or reviews, making it impossible to evaluate its responsiveness or customer service quality. Given RMS’s recent positive feedback, it clearly has the edge in support and onboarding.

Edge: RMS.

Which Has More Integrations: RMS or planet / Hoist?

RMS integrates with over 112 verified partners, including major OTAs, payment gateways, and other hotel systems. Shared integrations, like dailypoint™ and RoomPriceGenie, ensure RMS’s compatibility with key market tools, and its broad partner network supports complex, multi-channel distribution.

planet / Hoist’s two verified partners offer very limited integration options, which could hinder your hotel's ability to connect with other systems. RMS’s extensive integration ecosystem makes it the clear leader for hotels seeking seamless operational connectivity.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or planet / Hoist?

RMS’s reviews, totaling over 293, with a 4.56/5 rating, reflect high satisfaction among users. Hotels across segments like motels, resorts, and boutique hotels rate RMS highly, with recent reviews praising its ease of use and support.

planet / Hoist has no reviews or ratings, leaving its user satisfaction unquantified. RMS’s proven reputation and recent positive feedback make it the preferred choice for hoteliers seeking trustworthy technology.

Edge: RMS.

How Much Do RMS and planet / Hoist Cost?

RMS’s pricing starts at $800 per month, with no free tier or trial, reflecting its enterprise-grade features. planet / Hoist offers no publicly available pricing or trial information, raising concerns about transparency and total cost.

While RMS’s upfront cost may seem high, its extensive feature set and support justify the investment for most hotels. planet / Hoist’s unknown pricing makes it difficult to evaluate value.

What Type of Hotel Should Use RMS?

• Hotels that require a robust, scalable platform capable of managing multi-property portfolios.
• Hotels needing integrated revenue management, channel management, and POS systems.
• Resorts, motels, or boutique hotels with complex operational needs.
• Teams prioritizing automation, real-time insights, and guest engagement tools.
• Not ideal if your hotel is a small boutique property with minimal operational complexity.

What Type of Hotel Should Use planet / Hoist?

• Smaller hotels or properties in Europe or Africa seeking a basic management solution.
• Hotels comfortable with a less proven system, given the lack of recent reviews.
• Hotels with minimal integration needs and straightforward operations.
• Teams that prefer a simple, perhaps less costly system with basic features.
• Not ideal if your hotel values comprehensive features, proven support, and integration.

RMS vs planet / Hoist: The Bottom Line for Hotels

RMS is a well-established, feature-rich platform with extensive integrations, strong support, and high user satisfaction. It’s best suited for hotels that need a comprehensive management solution capable of supporting growth and complex operations.

planet / Hoist, while potentially a simpler option, currently lacks the reviews and market presence to match RMS’s reliability. It may be suitable for smaller hotels in specific regions but carries significant risk without proven recent user feedback.

If your hotel seeks a trusted, proven system, RMS is the safer, smarter choice. For smaller, less complex properties in select regions, planet / Hoist might be worth exploring—but only with caution.