RMS vs. Stayntouch:
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The Decision

Choosing the right property management system (PMS) hinges on your hotel’s operational needs, size, and growth ambitions. RMS by RMS and Stayntouch by Stayntouch both aim to streamline your hotel operations, enhance guest experiences, and boost revenue. While RMS offers a more extensive feature set rooted in traditional hospitality tech, Stayntouch emphasizes ease of use, mobile capabilities, and mult-property management. Which aligns better with your hotel’s current priorities and future plans?

Is RMS or Stayntouch Better for Hotels?

Both RMS and Stayntouch aim to centralize hotel operations, but RMS is designed with larger, more complex properties in mind, offering a broad array of features like trust accounting, booking engine, and native email marketing. Stayntouch, meanwhile, is built for hotels seeking a user-friendly, cloud-based solution with superior mobile capabilities and simple multi-property management.

RMS boasts over 290 reviews, with recent feedback from 20 hotels in the last six months, indicating solid recent performance. Stayntouch surpasses this with 317 reviews, including 26 from the last six months, making it the more reviewed and arguably the more trusted choice today. Both products score high in overall ratings (4.56/5), but Stayntouch’s higher ease of use (4.7/5 vs RMS’s 4.28/5) and support (4.68/5 vs RMS’s 4.48/5) tilt the balance toward Stayntouch for hotels prioritizing simplicity and modern design.

RMS vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, scalable platform with extensive integrations, RMS is your ideal choice. Its deep set of exclusive features—such as guest CRM, multi-currency support, and a comprehensive booking engine—are suited for larger or more complex properties, including RV parks, resorts, and multi-property groups seeking advanced operational tools.

In contrast, if your hotel prioritizes intuitive operation, rapid onboarding, and mobile capabilities, Stayntouch is the better fit. Its strong performance in multi-property management, extensive third-party integrations, and focus on guest-centric features make it ideal for boutique hotels, branded properties, or portfolios looking for a modern, cloud-first approach.

Is RMS or Stayntouch Easier to Use?

Stayntouch leads with a higher ease of use rating (4.7/5 vs RMS’s 4.28/5), largely due to its modern, mobile-friendly interface and intuitive screens. Recent reviews praise its straightforward onboarding process and minimal staff training, emphasizing how quickly new users can become proficient.

RMS, while feature-rich, receives some critiques about its interface complexity and learning curve, often requiring longer onboarding periods. Support from RMS is generally strong but slightly less consistent, with some users noting delays in technical assistance.

Edge: Stayntouch.

Which Has Better Features: RMS or Stayntouch?

RMS offers a wider feature set with 26 exclusive tools, including a sophisticated booking engine, native email marketing, guest CRM, multi-lingual/multi-currency support, and integrated POS and housekeeper modules. It’s designed for hotels that need a one-stop shop for complex needs.

Stayntouch’s standout feature is its drag-and-drop tape chart, unavailable in RMS, and boasts 48 shared features that cover reservations, housekeeping, and revenue management. Its focus on mobile check-in, contactless solutions, and advanced multi-property management enhances operational agility.

Edge: RMS for feature depth; Stayntouch for modern, mobile-first features.

Which Has Better Customer Support: RMS or Stayntouch?

Stayntouch excels with a support rating of 4.68/5, supported by recent reviews highlighting its responsive and helpful team. Support staff are praised for thorough onboarding, quick issue resolution, and ongoing assistance, with hotel managers describing their experience as “easy” and “efficient.”

RMS, while also well-rated at 4.48/5, receives some recent feedback about support delays and limited training resources. Reviewers appreciate the knowledgeable staff but note that faster, digital learning tools could improve the experience.

Edge: Stayntouch.

Which Has More Integrations: RMS or Stayntouch?

Stayntouch offers 188 verified integrations, surpassing RMS’s 112. Shared partners include Sage, HiJiffy, and RoomChecking, with Stayntouch adding notable integrations like Hotel Investor Apps and Zaplox. This broad connectivity supports complex, multi-system hotel ecosystems.

RMS’s partner network is substantial but less extensive, focusing on core systems such as Criton, STR, and Fornova. For hotels that rely heavily on third-party integrations, Stayntouch presents a more flexible, open API environment.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: RMS or Stayntouch?

Recent reviews show both systems with high satisfaction, but Stayntouch’s 9.35/10 NPS score and 94% likelihood to recommend indicate stronger user approval. Hoteliers in boutique and branded segments frequently praise its ease of use, rapid onboarding, and mobile features.

RMS’s ratings are slightly lower in recent reviews but remain solid for complex operations, particularly from RV parks and resorts. Larger properties or those with more intricate needs tend to value RMS’s comprehensive feature set more highly.

Edge: Stayntouch.

How Much Do RMS and Stayntouch Cost?

Both RMS and Stayntouch are priced at a base rate of $800 per month, with no hidden implementation fees or recurring charges per room. Exact costs depend on the number of properties and specific modules, but both offer transparent, flat-rate pricing models suitable for most hotel sizes.

What Type of Hotel Should Use RMS?

• Hotels that require extensive operational features like trust accounting, native marketing, and multi-lingual support.
• Larger properties or chains with multiple locations seeking a unified platform.
• Properties needing advanced reporting, revenue management, or POS integration.
• Hotels that can dedicate time and resources to training staff on a feature-rich system.

Not ideal if your hotel prefers a simple, mobile-first experience or if your team is new to complex enterprise systems.

What Type of Hotel Should Use Stayntouch?

• Hotels valuing ease of use, quick onboarding, and mobile check-in capabilities.
• Boutique hotels, branded properties, or small-to-medium chains looking for scalable, cloud-based management.
• Hotels prioritizing guest experience, contactless solutions, and integrations with third-party vendors.
• Properties that want a modern user interface with minimal training overhead.

Not ideal if your hotel needs deeply customizable reporting or has highly complex operational workflows.

The Bottom Line for Hotels

RMS and Stayntouch both excel at different aspects of hotel management. RMS is a comprehensive platform suited for large or complex operations that need advanced features and deep integrations. Stayntouch, meanwhile, offers a modern, easy-to-use interface with excellent mobile capabilities, perfect for hotels prioritizing guest experience and rapid deployment.

If your hotel benefits from a vast feature set and complex operational needs, RMS’s depth and customization options are compelling. Conversely, if you want a user-friendly, cloud-native system that gets your team up and running quickly, Stayntouch is the better choice.

In terms of recent reviews and user satisfaction, Stayntouch takes the lead, supported by its higher number of recent reviews and superior support ratings. It’s clearly the more trusted and recommended platform today in the eyes of hoteliers.