INTELITY Smart-Room Tablets vs. Volo:
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The Decision

Choosing the right in-room hotel tablet solution is crucial for elevating your guest experience and streamlining operations. Intelity and Volo both aim to meet these needs but cater to different hotel profiles and priorities. While Intelity offers a broader range of features and global presence, Volo emphasizes simplicity, guest engagement, and proven revenue impact. So, which platform truly aligns with your hotel’s goals?

Is INTELITY or Volo Better for Hotels?

Both Intelity and Volo provide interactive in-room tablets that facilitate guest service requests, entertainment, and hotel information, but they diverge significantly in scope and feature set. Intelity's solution is more comprehensive, integrating with numerous hotel systems and offering advanced customization, making it ideal for upscale and boutique hotels seeking a full digital guest engagement platform. Volo focuses on guest interaction, ease of use, and direct revenue generation through upselling and cross-selling, making it well-suited for hotels prioritizing guest satisfaction and operational efficiency.

Intelity has a higher overall rating (4.5/5) from 43 reviews, but its recent review activity is limited, with no new reviews in the last six months. Volo, on the other hand, boasts a slightly higher rating of 4.89/5 from 78 reviews, with 11 recent reviews, indicating current user satisfaction. Do you want a platform with a longer-established presence or one with more recent validation?

Intelity vs Volo: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, system-integrated platform capable of supporting luxury, boutique, or independent properties, Intelity is the better choice. Its robust feature set includes PMS integration, branded interfaces, and entertainment options like Netflix, Hulu, and YouTube, appealing to tech-savvy guests and upscale markets.

Conversely, if your hotel prioritizes guest engagement, operational simplicity, and revenue through upselling, Volo is the superior option. Its intuitive interface, popular features like in-room dining, messaging, and local recommendations, combined with strong customer support, make it ideal for mid-market and boutique hotels seeking a straightforward, effective solution.

Is INTELITY or Volo Easier to Use?

Intelity scores 4.65/5 for ease of use based on reviews, with users praising its straightforward interface and efficient onboarding process. However, some mention the system's complexity and a learning curve for staff, especially with content management and customization settings.

Volo scores higher at 4.85/5, with reviewers emphasizing its intuitive design and minimal training requirements. Hotel staff and guests find Volo’s interface user-friendly, and hoteliers report a smoother onboarding process with less staff resistance.

Edge: Volo.

Which Has Better Features: INTELITY or Volo?

Intelity offers 17 features exclusive to its platform, including PMS integration, customizable branded interfaces, TV controls, and guest marketing opportunities. These advanced capabilities enable full-room automation and personalized guest experiences, especially appealing to luxury hotels.

Volo features 11 unique functions, like digital concierge, in-room dining ordering, spa modules, and multi-currency support. Its feature set is more focused on guest interaction, service recovery, and revenue enhancement with less emphasis on extensive system integrations.

Edge: INTELITY.

Which Has Better Customer Support: INTELITY or Volo?

Intelity's support scores 4.59/5, with users praising its responsiveness and thorough assistance. However, some reviews mention occasional delays in issue resolution, especially regarding hardware or complex integrations.

Volo's customer support is rated higher at 4.89/5, with reviews highlighting their quick response times, proactive troubleshooting, and dedicated account teams. Many users feel Volo’s support is a key reason for their satisfaction and continued partnership.

Edge: Volo.

Which Has More Integrations: INTELITY or Volo?

Intelity boasts 56 verified integration partners, including major PMS, POS, and loyalty systems like Oracle Hospitality, Mews, and Infor. This extensive network allows for seamless operational workflows across various hotel systems.

Volo has 22 verified partners, with shared integrations for systems like WebRezPro and RoomKey PMS. While fewer, Volo’s integrations cover critical operational functions, and its flexibility allows for future upgrades.

Edge: INTELITY.

Which Do Hoteliers Rate Higher: INTELITY or Volo?

Volo leads with a 4.89/5 rating from 78 reviews, many recent, across diverse hotel types including resorts, boutique hotels, and standard properties. Hoteliers frequently cite its ease of use, guest satisfaction, and support as key strengths.

Intelity’s rating is 4.5/5 from 43 reviews, with some older feedback highlighting its feature richness but noting hardware issues and UI rigidity. Its hotel segment ratings skew towards luxury and boutique markets.

Edge: Volo.

How Much Do INTELITY and Volo Cost?

Intelity does not publicly list its pricing, indicating a customized quote based on hotel size and needs. It is typically positioned as a premium enterprise product with higher implementation costs.

Volo charges a flat fee of $1,200, with no ongoing monthly fees or hidden charges, making it more transparent and accessible, especially for mid-sized hotels.

What Type of Hotel Should Use INTELITY?

• Hotels that prioritize full system integrations (PMS, TV, room controls)
• Properties seeking customizable branding and marketing tools
• Hotels with luxury or boutique market positioning
• Teams aiming for detailed guest analytics and targeted promotions
• Not ideal if your hotel prefers a simple, plug-and-play solution without extensive customization

What Type of Hotel Should Use Volo?

• Hotels focused on guest engagement, satisfaction, and reviews
• Properties seeking a straightforward, low-maintenance platform
• Hotels aiming for revenue uplift via food, beverage, and amenity upselling
• Boutique, resort, or mid-market hotels wanting a cost-effective solution
• Not ideal if your hotel requires complex system integrations or enterprise-level automation

The Bottom Line for Hotels

Intelity delivers a broad, system-integrated platform that elevates luxury and boutique hotels, particularly those seeking extensive customization and automation. Its feature set and global presence support properties aiming to provide a high-tech, personalized guest experience.

Volo, with its high user ratings, focus on guest interaction, and recent reviews, is best for hotels prioritizing ease of use, guest satisfaction, and revenue growth. Its straightforward approach suits boutique and mid-market hotels looking for reliable, effective technology.

For hotels needing deep system integrations and extensive customization, Intelity is the clear choice. If simplicity, responsiveness, and guest engagement are your top priorities, Volo is the better fit.