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GUEST EXPERIENCE
The Hazelton Hotel Transforms the Guest Experience with In-Room Tablets
The Hazelton Hotel is Canada’s first and only Forbes Five-Star independent luxury boutique hotel situated in Yorkville, Toronto — the epicenter of fashion, art and lifestyle in Canada. The hotel is an iconic landmark, and the only member of The Leading Hotels of The World in the city.
Luxury of Convenience: Provide guests with digital access to the property’s service and amenities.
Art of Sustainability: Declutter hotel rooms and move toward a paperless posture.
Power of Connectivity: Optimize operational workflows and increase engagement and productivity for the hotel team.
"“We are committed to providing exceptional services to our guests which includes offering an enhanced digital experience through INTELITY.”"
Gaurav Dutta
General Manager
"“We are committed to providing exceptional services to our guests which includes offering an enhanced digital experience through INTELITY.”"
General Manager Gaurav Dutta said, about their decision: "“At the Hazelton Hotel, we strive for excellence every single day through our products and service. Our aim is to create lasting memories for our guests, and through this integration with INTELITY, we can offer bespoke and seamless experiences. Our team has worked in tandem with INTELITY to ensure each smart room tablet screen presents every amenity in a style that complements our design. By incorporating INTELITY’s GEMS and smart room tablets, we have taken another step towards utilizing AI technology to automate and ease operations for our team, while elevating our guest interactions.”"
Powered by the INTELITY platform, the in-room tablets offer guests digital access to order in-room dining, adjust room temperature and lighting controls, review spa treatments, request valet services, liaise with the Les Clefs d’Or Concierge team, and more.
By incorporating hotel compendium information and multiple media outlets on the INTELITY in-room tablets, the hotel significantly reduced paper waste. Plus, all the content on the tablet can easily and quickly be updated, anytime.
Now, the team can manage, track, and complete all service requests and issue accompanying work orders in the INTELITY’s staff collaboration tool. Additionally, ticketing functionality will optimize operational workflows for the team and increase engagement and productivity — creating an overall seamless digital experience.
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