The Hazelton Hotel Transforms the Guest Experience with In-Room Tablets

GUEST EXPERIENCE

Located in Toronto’s Yorkville neighborhood, the epicenter of style and culture in the city, The Hazelton Hotel selected the INTELITY in-room tablet and staff collaboration tools to elevate its guest experience.

Why it matters: There are many ways to define luxury yet, there’s no question that luxury lives in the details — something The Hazelton Hotel knows very well. When this luxurious boutique desired to elevate its guest experience with in-room tablets, it selected INTELITY.

The Hazelton Hotel is Canada’s first and only Forbes Five-Star independent luxury boutique hotel situated in Yorkville, Toronto — the epicenter of fashion, art and lifestyle in Canada. The hotel is an iconic landmark, and the only member of The Leading Hotels of The World in the city.

Top 3 Core Objectives: The luxury boutique hotel desired a solution to offer its guests a digital and modern, smart-room experience, as well as streamline its back-of-house operations.

Luxury of Convenience: Provide guests with digital access to the property’s service and amenities.
Art of Sustainability: Declutter hotel rooms and move toward a paperless posture.
Power of Connectivity: Optimize operational workflows and increase engagement and productivity for the hotel team.

Innovators Mentioned

The Hazelton Hoel

INTELITY

Gaurav Dutta

General Manager

The Hazelton Hoel

"“We are committed to providing exceptional services to our guests which includes offering an enhanced digital experience through INTELITY.”"

Gaurav Dutta

General Manager

👍 General Manager Gaurav Dutta said that The INTELITY platform naturally aligned with The Hazelton Hotel’s commitment to guests.:

"“We are committed to providing exceptional services to our guests which includes offering an enhanced digital experience through INTELITY.”"

⚖️ The selection process: During their research process, Gaurav Dutta evaluated INTELITY's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that INTELITY was the best fit solution:

General Manager Gaurav Dutta said, about their decision: "“At the Hazelton Hotel, we strive for excellence every single day through our products and service. Our aim is to create lasting memories for our guests, and through this integration with INTELITY, we can offer bespoke and seamless experiences. Our team has worked in tandem with INTELITY to ensure each smart room tablet screen presents every amenity in a style that complements our design. By incorporating INTELITY’s GEMS and smart room tablets, we have taken another step towards utilizing AI technology to automate and ease operations for our team, while elevating our guest interactions.”"

📈 The results: By implementing the INTELITY platform delivered on in-room tablets, The Hazelton Hotel transformed the guest experience, reduced the property’s carbon footprint, and increased the team’s efficiency. With the INTELITY staff-facing Guest Experience Management System, GEMS, and integrations to the property’s existing tech stack, The Hazelton Hotel increased the team's overall engagement and productivity.

Powered by the INTELITY platform, the in-room tablets offer guests digital access to order in-room dining, adjust room temperature and lighting controls, review spa treatments, request valet services, liaise with the Les Clefs d’Or Concierge team, and more.
By incorporating hotel compendium information and multiple media outlets on the INTELITY in-room tablets, the hotel significantly reduced paper waste. Plus, all the content on the tablet can easily and quickly be updated, anytime.
Now, the team can manage, track, and complete all service requests and issue accompanying work orders in the INTELITY’s staff collaboration tool. Additionally, ticketing functionality will optimize operational workflows for the team and increase engagement and productivity — creating an overall seamless digital experience.

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