Little Hotelier vs. roommaster HMS:
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The Decision

Choosing between Little Hotelier and roommaster HMS hinges on your hotel’s size, operational complexity, and growth ambitions. Both systems aim to streamline hotel management, but they serve different segments and excel in distinct areas. Your decision should reflect your property’s specific needs—are you a small boutique or a multi-property operator? Do you prioritize ease of use or deep customization?

Little Hotelier, with more recent reviews and a significantly higher review count, provides a trusted, all-in-one solution tailored for small properties. roommaster, while robust and comprehensive, shows signs of instability and less recent positive feedback. So, which system truly supports your hotel’s growth?

Is Little Hotelier or roommaster Better for Hotels?

Both products address core hotel management challenges: reservations, guest management, OTA integration, and reporting. Little Hotelier simplifies these for small properties with an intuitive interface, while roommaster offers advanced customization and deep integration capabilities for larger, more complex operations.

However, Little Hotelier’s recent reviews consistently praise its ease of use, proactive support, and effective channel management, whereas roommaster reviews highlight stability issues and a steeper learning curve. With over 1,600 reviews and 114 in the last six months, Little Hotelier’s feedback is more current and representative. Do you need a straightforward, reliable system or a highly customizable platform?

Little Hotelier vs roommaster: Which Should Your Hotel Choose?

If your hotel is small—say, a boutique, inn, or B&B—Little Hotelier is the clear choice. Its user-friendly interface, mobile app, and all-in-one features are designed to simplify daily management and improve guest satisfaction. For larger or multi-property hotels needing complex customization, extensive reporting, and a broader feature set, roommaster might seem appealing—yet recent reviews point to stability concerns that could hinder daily operations.

If you value quick onboarding and minimal training, Little Hotelier’s high ratings (4.62/5 ease of use, 4.55/5 customer support) make it the better fit. Conversely, if your team requires granular control over workflows and detailed data analytics, roommaster’s 270+ reports and deep integration might appeal—but only if system stability improves.

Is Little Hotelier or roommaster Easier to Use?

Little Hotelier’s interface receives a 4.62/5 rating for ease of use, with many users citing its straightforward setup, intuitive reservation management, and mobile app convenience. On the other hand, roommaster scores slightly lower at 4.41/5, with some reviews mentioning a learning curve and occasional glitches affecting daily workflows.

Onboarding scores reflect this trend: Little Hotelier’s 4.47/5 rating indicates smoother initial setup, while roommaster’s 4.22/5 suggests some users find its configuration more complex. Support responsiveness is higher for Little Hotelier, with many reviews praising its friendly, knowledgeable team. Edge: Little Hotelier.

Which Has Better Features: Little Hotelier or roommaster?

Little Hotelier offers 29 shared features plus 3 exclusive to it, such as multi-lingual support, a mobile app, and centralized messaging. roommaster boasts a broader feature set with over 40 exclusive tools, including POS, gift vouchers, revenue management, Housekeeping, and advanced channel management.

While roommaster’s features are more extensive, the recent reviews reveal some features are underused due to complexity and stability issues. Little Hotelier’s streamlined feature set, focused on core needs, aligns better with small properties seeking simplicity and reliability. Edge: roommaster, in sheer features; Little Hotelier, in practical, user-friendly features.

Which Has Better Customer Support: Little Hotelier or roommaster?

Little Hotelier’s support scores a 4.55/5, with many users emphasizing prompt, knowledgeable assistance and helpful onboarding. Reviews mention support agents like Ravi and Vibha as particularly supportive.

roommaster’s support, rated at 4.34/5, is still well-regarded but shows more variability; some users report delays or post-maintenance issues causing frustration. Given the recent review activity, Little Hotelier’s support is more consistently appreciated. Edge: Little Hotelier.

Which Has More Integrations: Little Hotelier or roommaster?

Little Hotelier integrates with 71 verified partners, including major OTAs and PMS platforms, with shared integrations like SiteMinder and TrustYou. roommaster offers 56 verified integrations, including POS, payment gateways, and channel managers, with some unique partners like Sage and Otelier.

Though both systems boast strong integration ecosystems, Little Hotelier’s broader network and recent reviews suggest smoother, more reliable connections, especially for small properties. Its integrations directly support daily operations without hiccups. Edge: Little Hotelier.

Which Do Hoteliers Rate Higher: Little Hotelier or roommaster?

Little Hotelier’s review score of 4.3/5 comes from 1,654 reviews, including 114 recent ones, with a 93% likelihood to recommend. Many small hoteliers highlight its ease of use, quick onboarding, and support, especially in recent feedback.

roommaster, with 129 reviews and a score of 4.32/5, receives mixed comments, notably about stability issues and post-update glitches. Larger, multi-property hotels value its depth, but for small properties, Little Hotelier’s current ratings are more compelling. Edge: Little Hotelier.

How Much Do Little Hotelier and roommaster Cost?

Little Hotelier’s pricing starts at $400/month without a trial, with no mention of setup costs or hidden fees. roommaster’s base price is $500/month, also without trial options, and no implementation fees are specified.

While both are premium offerings, Little Hotelier’s slightly lower starting price, combined with its more recent positive reviews, makes it a more attractive option for small hotels prioritizing value. Neither offers free tiers, so consider your budget and feature needs carefully.

What Type of Hotel Should Use Little Hotelier?

• Hotels that operate small to mid-sized properties, boutique hotels, B&Bs, inns, and vacation rentals.
• Teams seeking an all-in-one, easy-to-learn system for reservations, guest management, and OTA integration.
• Properties that value quick deployment with minimal disruption.
• Hotels that prioritize reliable customer support and mobile management.

Not ideal if:

• Your property has complex operations requiring extensive customization.
• You need advanced revenue management or POS features.
• You operate multiple large properties requiring granular control.

What Type of Hotel Should Use roommaster?

• Larger hotels or multi-property brands needing detailed customization.
• Teams that require deep reporting, revenue management, and integrated POS.
• Properties with dedicated IT staff capable of managing complex setups.
• Hotels that value extensive integration with third-party systems and advanced automation.

Not ideal if:

• Your property is small and prefers simplicity over complexity.
• You need rapid onboarding and minimal ongoing troubleshooting.
• Stability and ease of use are more critical than feature depth.

The Bottom Line for Hotels

Little Hotelier is a reliable choice for small properties seeking an easy-to-use, all-in-one platform that enhances operational efficiency with recent positive reviews. Its intuitive interface, support, and recent updates make it a safer pick for most small hoteliers.

roommaster offers extensive features and deep customization suited for larger, multi-property operations. However, recent feedback indicates stability issues, making it less ideal unless your team can manage a more complex system and invest in ongoing support.

If your hotel values simplicity, support, and recent positive user feedback, Little Hotelier is the recommended choice. For larger, complex operations with a need for customization and advanced analytics, roommaster remains a contender—pending improvements in stability and user experience.