Medialog vs. RMS:
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The Decision

As a hotelier evaluating property management systems, your primary concern is finding a reliable, feature-rich platform that enhances operational efficiency and guest experience. Medialog and RMS are both solutions aimed at streamlining hotel workflows, but they cater to different needs and markets. Medialog, a French-based PMS with a long history, emphasizes centralized management for hotels and restaurants, while RMS offers a global, scalable platform with a broad feature set designed for hotels of all sizes. So, which one truly aligns with your hotel’s goals?

Is Medialog or RMS Better for Hotels?

Both Medialog and RMS aim to simplify hotel operations, but they approach this goal differently. Medialog’s focus on centralized, interactive tasks is highly suited for hotels and restaurants that need a unified management system with a strong European presence. RMS, on the other hand, provides a more expansive platform with a focus on automation, guest interaction, and scalability, supporting over 7,000 properties across 70 countries.

With RMS boasting a high overall rating of 4.56/5 based on 293 reviews—including 20 recent ones—and 86% of hoteliers recommending the system, it has a significant edge. Medialog, with no recent reviews and a 0/5 rating, offers little current user feedback, making RMS the more trusted choice today.

Do you prioritize a proven, well-reviewed system or an older, less-reviewed platform?

RMS vs Medialog: Which Should Your Hotel Choose?

If your hotel is looking for a platform with extensive integrations and a flexible, feature-rich environment, RMS is the clear winner. It offers 46 exclusive features—such as guest CRM, multi-lingual support, channel management, and online check-in—making it suitable for hotels seeking operational depth and guest engagement tools. RMS’s scalability and proven success in various hotel segments, especially motels and resorts, make it ideal for properties aiming to grow or manage complex operations.

Conversely, if your hotel operates primarily in Europe, particularly France, and favors a more straightforward, perhaps less feature-intensive system, Medialog’s focus on simplicity and its 35-year industry presence could still serve you well. However, the lack of recent reviews and limited feature set (none exclusive) suggest RMS is the stronger, more modern choice for most hotels.

In summary, RMS’s broader functionality and recent positive reviews make it the better pick for hotels looking to expand or optimize their operations. Medialog might appeal if your focus is on a localized, simplified management experience, but its lack of current user feedback diminishes its appeal.

Is Medialog or RMS Easier to Use?

Ease of use is critical for staff adoption and smooth onboarding. RMS scores a 4.28/5 in user-friendliness, with reviews highlighting its intuitive booking chart, quick onboarding, and efficient customer support. Users frequently mention how straightforward it is to learn and operate, with specific praise for its helpful support team and fast response times.

Medialog, however, has no recent reviews or ratings, making it impossible to assess its current usability. Given RMS’s high ratings and positive feedback, it clearly offers a more user-friendly experience.

Edge: RMS.

Which Has Better Features: Medialog or RMS?

RMS offers 46 exclusive features, including robust guest profiles, multi-lingual and multi-currency support, integrated online booking, point of sale, guest messaging, and real-time reporting. Its extensive integration options with 112 verified partners mean your hotel can connect seamlessly with numerous systems, from channel managers to guest communication tools.

Medialog provides no exclusive features, and its total shared features with RMS are only 28. Its value lies in its simplicity, but it lacks the advanced tools RMS offers, such as guest CRM, ancillary revenue tracking, or online check-in.

Therefore, RMS’s broader and richer feature set clearly outpaces Medialog’s offerings.

Edge: RMS.

Which Has Better Customer Support: Medialog or RMS?

RMS scores 4.48/5 in customer support, with reviews emphasizing its prompt and knowledgeable assistance. Customers praise the team’s proactive engagement and fast problem resolution, citing that “support is always helpful, friendly, and quick to respond,” which reduces operational hiccups.

Medialog has no recent support reviews, so its current support quality remains uncertain. Given RMS’s strong recent ratings and positive testimonials, it holds a decisive advantage here.

Edge: RMS.

Which Has More Integrations: Medialog or RMS?

RMS boasts 112 verified integrations, including major partners like Criton, Sage, STR, and Net Affinity. This extensive connectivity allows your hotel to streamline operations across booking engines, revenue management, and guest engagement tools.

Medialog provides 41 verified partners, including popular integrations like SiteMinder and Cendyn but fewer options overall. Its integration ecosystem is smaller, limiting flexibility compared to RMS’s extensive network.

Edge: RMS.

Which Do Hoteliers Rate Higher: Medialog or RMS?

Since RMS has a high overall rating of 4.56/5 based on 293 reviews, it clearly outperforms Medialog, which has no recent reviews and a 0/5 rating. RMS’s ratings are consistent across segments, including resorts, boutique hotels, and motels, with many users citing its ease of use, scalability, and customer support.

Medialog, lacking recent feedback, cannot be reliably rated by hoteliers today. RMS’s active user base and recent reviews make it the more credible, higher-rated platform.

Edge: RMS.

How Much Do Medialog and RMS Cost?

Medialog’s pricing starts at $400 per month, with no additional fees or trial options. RMS’s base price is $800 per month, also without trial options, reflecting its broader feature set and global reach.

While RMS is more expensive, its higher-rated features and integrations justify the cost for hotels seeking growth and operational efficiency.

What Type of Hotel Should Use Medialog?

Hotels that:

• Operate primarily in France or Europe, especially if they favor localized support.
• Need a straightforward, easy-to-understand PMS without complex features.
• Have smaller operations or simpler needs, focusing on basic reservation management.
• Prioritize a long-standing vendor with historical presence.

Not ideal if:

• You require extensive integrations or advanced guest engagement tools.
• Your hotel is looking to scale rapidly or operate across multiple countries.
• You want recent reviews and proven high performance.

What Type of Hotel Should Use RMS?

Hotels that:

• Seek a scalable platform supporting multi-property management.
• Need integrations with a broad array of technology partners.
• Desire features like guest CRM, online check-in, and ancillary revenue tracking.
• Operate in diverse markets, from resorts to motels to boutique hotels.
• Value real-time reporting and automation to optimize revenue.

Not ideal if:

• You operate a small, single-property hotel with basic needs.
• Your budget is very tight and you need a low-cost, minimal system.
• You prefer to work exclusively in a localized, European environment without global scaling needs.

RMS vs Medialog: The Bottom Line for Hotels

The core difference lies in their target scale and feature depth. RMS offers a comprehensive, scalable platform with a broad feature set, extensive integrations, and strong recent reviews. Medialog, while historically significant and suited for simpler or European-based hotels, falls short in current user feedback and feature complexity.

If your hotel aims to grow, improve efficiency, and offer a superior guest experience, RMS is the better choice. Its higher ratings, recent reviews, and extensive capabilities make it the safer, smarter investment.

Choose RMS if you want a future-proof system that supports your hotel’s expansion and operational needs. Opt for Medialog only if your hotel’s scope is limited, and you prefer a localized, simpler solution with minimal feature requirements.