Mews PMS vs. Optima PMS:
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The Decision

Choosing between Mews PMS and Optima PMS hinges on your hotel’s specific needs and priorities. Mews offers a highly-rated, user-friendly, cloud-native system with extensive integrations and a strong focus on automation and guest experience, backed by a large and recent review base. Optima, by contrast, is a more traditional, all-in-one enterprise solution with extensive global connections, suitable for large chains and resorts, but with fewer recent reviews and a less prominent user feedback profile.

Your decision should consider whether your hotel values modern design and flexibility or prefers a broad, integrated global platform. Can your team handle a more complex, enterprise-oriented system, or do you need a simpler, scalable solution that’s quick to adopt?

Is Mews PMS or Optima PMS Better for Hotels?

Mews and Optima both aim to streamline hotel operations, but they do so from different angles. Mews emphasizes a cloud-first, intuitive user experience, automation, and integrations, with a focus on improving guest satisfaction and staff efficiency. Optima offers a comprehensive, traditional PMS with extensive global connectivity, channel management, and a broad marketplace, suited for larger, multi-property management.

Given Mews' high overall rating and recent review count (758, with 98 in the last six months), it demonstrates strong current user satisfaction and ongoing innovation. In contrast, Optima's singular recent review and a focus on worldwide chains suggest a more conservative, enterprise model. Are you looking for a modern interface with quick deployment, or a broad, interconnected platform for multiple properties?

Mews vs Optima: Which Should Your Hotel Choose?

If your hotel is a boutique, independent, or mid-sized property looking for a modern, easy-to-use system with extensive third-party apps, go with Mews. Its user-friendly interface, quick onboarding, and automation tools suit hotels prioritizing guest experience and staff efficiency. For hotels that operate multiple properties and need a centralized, multi-region platform with GDS, OTA integrations, and global reach, Optima may be more fitting—though it has fewer recent user reviews to validate current performance.

Hotels seeking rapid deployment, high customization, and a vibrant marketplace should opt for Mews. Conversely, if your property requires a highly integrated global system, especially for resort or large chain operations, Optima’s broad connectivity might appeal — but be aware of its limited recent feedback.

Is Mews or Optima Easier to Use?

Mews excels in usability, with a 4.7/5 rating for ease of use, and over 750 reviews, including 98 recent ones, affirming its user-friendliness. Many users praise its modern, intuitive interface, and straightforward onboarding, with comments like “Mews is very user-friendly and makes everything much easier,” and “Staff can log in from anywhere and work remotely.” Support and onboarding are rated 4.39/5, suggesting consistent, positive experiences.

Optima’s ease of use is less documented, with a 4/5 rating based on just a single recent review, which indicates a decent but less proven user experience. Its traditional architecture and wider feature set may require more training and onboarding for staff unfamiliar with enterprise PMS systems. Edge: Mews.

Which Has Better Features: Mews or Optima?

Mews offers 50 shared features plus 9 exclusive features like multi-lingual, multi-currency support, guest CRM, native email marketing, guest app, messaging, and employee messaging. These features focus on automation, guest engagement, and operational flexibility. Optima provides core functionalities such as guest management and reservations, along with 3 unique features like spa & wellness modules, on-premise capabilities, and voice-to-text tasks.

While Optima’s feature set covers broad operational needs for large-scale resorts and chains, Mews’ extensive integrations and specialized guest-centric features make it more adaptable for modern hospitality. Edge: Mews.

Which Has Better Customer Support: Mews or Optima?

Mews maintains a support rating of 4.27/5 with 758 reviews, most recent within six months, highlighting active, responsive support. Users describe Mews support as “helpful, quick to respond,” and commend their onboarding process, despite some occasional bugs. The platform’s support is considered a key strength by current users.

Optima’s customer support is rated at 4/5, but with only one recent review, the current support experience is less clear. Given the limited recent feedback, Mews’ larger user base and ongoing positive reviews establish it as the more reliable support option. Edge: Mews.

Which Has More Integrations: Mews or Optima?

Mews boasts 336 verified integrations, including shared partners like STR, Net Affinity, Lighthouse, TrustYou, and TripAdvisor, alongside unique partners such as Criton and Orange Hotel Marketing. Its extensive marketplace allows hotels to connect with a wide array of operational tools, revenue management, and guest engagement apps.

Optima’s ecosystem is smaller, with only 40 verified partners, including key integrations like Booking.com, Agoda, and Expedia, but fewer options for customization. For properties needing a flexible, interconnected tech stack, Mews provides a significantly broader integration network. Edge: Mews.

Which Do Hoteliers Rate Higher: Mews or Optima?

Mews receives an overall rating of 4.62/5 based on 758 reviews, with a high likelihood to recommend of 93%, and recent positive feedback across diverse hotel segments like boutique, city center, and hostels. Many hoteliers describe it as “the most user-friendly hospitality cloud,” with specific praise for its automation and support.

Optima’s rating stands at 0/5 with only a single review, which limits meaningful comparison. Its lack of recent ratings suggests less current user satisfaction data. Given the large, recent review pool for Mews, it clearly enjoys higher hoteliers’ approval. Edge: Mews.

How Much Do Mews and Optima Cost?

Mews costs $900 monthly with no freemium or trial options, which is competitive given its features and support. Pricing for Optima is not publicly disclosed, and as an enterprise solution, it is likely tailored and potentially more expensive, especially for large multi-property setups.

Exact costs for Optima are unavailable; prospective clients must contact vendors for quotes. For small to mid-sized hotels seeking predictable costs, Mews offers transparency and clear value. Edge: Mews.

What Type of Hotel Should Use Mews?

• Hotels that prioritize modern, cloud-based management with a focus on automation and guest experience.
• Boutique, independent, or mid-sized properties seeking quick setup and easy staff onboarding.
• Hotels that want extensive third-party integrations via a vibrant marketplace.
• Properties looking for mobile access and remote management.
• Teams that value a sleek, intuitive interface with continuous innovation.

Not ideal if your hotel operates on a large, complex enterprise level requiring deep global connectivity, or if your staff prefers a traditional, more rigid system.

What Type of Hotel Should Use Optima?

• Large resorts, hotel chains, or properties managing multiple locations across regions.
• Hotels that need comprehensive, centralized control over reservations, revenue, and distribution.
• Properties that rely heavily on global GDS, OTA, and channel management integration.
• Hotels seeking a robust, enterprise-grade platform with extensive operational features.
• Teams comfortable with enterprise software and long onboarding processes.

Not ideal if your hotel values rapid deployment, modern UI, or prefers a system with a large, active user community and recent reviews.

Mews vs Optima: The Bottom Line for Hotels

Mews stands out as a cloud-native, user-friendly PMS with a high review volume, recent positive feedback, and a strong emphasis on automating guest and staff workflows. Its extensive integrations and modern interface make it a preferred choice for boutique, independent, and mid-sized hotels.

Optima offers a broad, traditional enterprise system suited for large resorts and chains with complex distribution needs, but it lacks recent peer reviews for validation. Its feature set and global connectivity might appeal to large-scale operators who prioritize a centralized, multi-region platform.

If your hotel values agility, ease of use, and ongoing innovation, Mews is the clear choice. For large, multi-property operators with complex distribution and global needs, Optima may fit, but verify current support and performance first.